"Disappointing Experience with New World: A Warning Against Purchasing from Them"

I had a disappointing experience with New World, making it the worst company to buy from. Like another reviewer mentioned, their products simply don't work. Let me share my own experience to illustrate why I hold this opinion.

Recently, my daughter required medical treatment in Pretoria, and since we reside in Middelburg, we decided to purchase two Keyboard and Mouse Converters for my children's Xboxes. Prior to buying the converters, we explicitly informed the salesperson that we would return them after 6 weeks for a full refund, as my daughter had another medical appointment scheduled at that time. The salesperson agreed to this condition.

We returned the products in their original packaging, with the plastic wrappings still intact and the items in pristine, new condition as when we bought them. The agent who assisted us took the converters to a manager, an Indian gentleman, who later informed us that there were scratches underneath the product. However, these scratches were only on the plastic wrapping and not on the product itself! They were presenting very aggressive behavior towards us.

It became apparent to us that New World had sold us the product with the sole intention of profiting from us. We left the items in the store as requested, as they claimed they needed to test them. However, this occurred around 10 weeks ago, and we have not received any follow-up or a refund from them. It is highly frustrating and unprofessional.

As a result of this terrible experience, I vow never to purchase anything from New World again. Furthermore, I find it disheartening that the Menlyn Mall management, who were supposed to address the issue, have not taken any action or provided us with any feedback.

I strongly urge you to spend your hard-earned money elsewhere. New World has proven to be an unreliable and unsatisfactory company, and there are certainly better options available in the market.