Avoid New World - Products that don’t work and really, really poor service

What New World is consistent with is incredibly poor service. I will never buy from them again! The lack of support offered to a customer and the fact that I have a non-functioning product is infuriating.

We purchased the product in Dec 2017, a Bennet-Read dust buster (a small item). It was returned soon after purchase since it stopped recharging. It was apparently repaired and I had to return it again for the same issue (this time out of warranty). It has been with New World since May this year. After 4 phone calls over the months, I have spoken with both a senior consultant, Werner and then the owner, Leslie, who committed to call me back with details and to replace the brand with another, I am stuck having to go and fetch a product that has just had its battery replaced.

Leslie is apathetic is his approach, saying the first time that I handed it in, and did not get feedback, dismissed my irritation at such poor service, saying that it was a small item. The second time - after rude calls when both gents put down the phone - they said that a consultant from Bennet-Read, will call me back. As a customer, I would expect that since I bought the product from New World, they act as intermediate.

My suggestion - avoid them, all together - if you want peace of mind and decent service.