NW
New World Technology and Electronics
Claimed Business
NW
New World Technology and Electronics
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJS
Jason S
1 reviews | Active since Jan 2020
24 Jul 2023, 17:09
BEWARE NO REUNDS and NO IN-STORE CREDIT
BEWARE NO REUNDS and NO IN-STORE CREDIT Menlyn branch manager Rikus Stander is unprofessional. No refunds or in-store credit for an item returned unopened within 7 days with receipts.
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Nokuthula M
1 reviews | Active since Jan 2020
12 Jul 2022, 09:26
Poor service
I bought an Ulefone Armor X6 at New World Menlyn on the 3rd of April 2022, a week later I noticed that its not charging properly and it take forever for a battery to be fully charged, and wgeb you use it, the battery doesn't last for more than 30 minutes. I sent it back for repairs since it has a 12 months warranty. It stayed with them for a month. When it came back, I was told that the battery is fine and they only fixed the screen. So the phone stayed with them for a whole month to fix the screen. Fine, I took the phone. When I got home it showed a message, saying remove a battery, it's overheating. I took the phone back on the 9th of July 2022. When we got there, we requested to either be refunded our money or be given a new phone. The Guy who was assisting us said they will loose as a store so they prefer taking it back to their repair center. So I bought a phone in April, we are in Mid July I do not have a phone. Is this fair? My question is, how are they going to loose because they have suppliers, so they simple need to take the phone back to their supplier? Is it my fault that their phone is not working????? Uch poor service is exhausting.
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Nokuthula M
1 reviews | Active since Jan 2020
12 Jul 2022, 09:26
Poor service
I bought an Ulefone Armor X6 at New World Menlyn on the 3rd of April 2022, a week later I noticed that its not charging properly and it take forever for a battery to be fully charged, and wgeb you use it, the battery doesn't last for more than 30 minutes. I sent it back for repairs since it has a 12 months warranty. It stayed with them for a month. When it came back, I was told that the battery is fine and they only fixed the screen. So the phone stayed with them for a whole month to fix the screen. Fine, I took the phone. When I got home it showed a message, saying remove a battery, it's overheating. I took the phone back on the 9th of July 2022. When we got there, we requested to either be refunded our money or be given a new phone. The Guy who was assisting us said they will loose as a store so they prefer taking it back to their repair center. So I bought a phone in April, we are in Mid July I do not have a phone. Is this fair? My question is, how are they going to loose because they have suppliers, so they simple need to take the phone back to their supplier? Is it my fault that their phone is not working????? Uch poor service is exhausting.
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Gaby Van der Walt
1 reviews | Active since Jan 2020
8 Oct 2021, 11:00
Polaroid earbuds
Bought a Polaroid True Wireless Stereo Earbuds there and it doesn't work. They don't connect to each other and spontaneously switches off. They don't have return policy for earphones at the store. Not satisfied with deficient products.
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Gaby Van der Walt
1 reviews | Active since Jan 2020
8 Oct 2021, 11:00
Polaroid earbuds
Bought a Polaroid True Wireless Stereo Earbuds there and it doesn't work. They don't connect to each other and spontaneously switches off. They don't have return policy for earphones at the store. Not satisfied with deficient products.
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Replies (0)RO
Reginald O
1 reviews | Active since Jan 2020
14 Jul 2020, 07:54
Waiting...........
Newworld sucks BIG TIME. Had a claim about 4 weeks ago.My insurer(Kingprice) referred me to these guys.First,they instructed me to pay them the excess of R1500.00 which i did.Waited for a week for the courier to deliver,and when it finally arrived,it was the wrong product.I did send them the specs/model number and make,but still they delivered the wrong item.So,after another week of complaining,they send back a new item which fitted the right description.After opening the box,to my dismay,this item were damaged beyond repair.Week 3,contacted the insurer yet again,was informed that this Newworld are suppose to refund me the R1500 as the insurer"The King"(hahaha) will only pay me the difference excluding the excess paid to Newworld.Week 4,contacted this Leslie guy at Newworld,was told that the lady that "works" with the refunds was off sick,so believe it,nobody else can actually do refunds at this company.Week 5,still no notification/refund or contact from this Newworld.If this is the way forward in the New World,i rather stay in the old world.This Leslie guy thinks he owns the business,maybe he does,who knows.Never as in never will i recommend this company,nor the "King" as an insurer to my friends.With their attitude,they bwon't last that long.Pathetic
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Reginald O
1 reviews | Active since Jan 2020
14 Jul 2020, 07:54
Waiting...........
Newworld sucks BIG TIME. Had a claim about 4 weeks ago.My insurer(Kingprice) referred me to these guys.First,they instructed me to pay them the excess of R1500.00 which i did.Waited for a week for the courier to deliver,and when it finally arrived,it was the wrong product.I did send them the specs/model number and make,but still they delivered the wrong item.So,after another week of complaining,they send back a new item which fitted the right description.After opening the box,to my dismay,this item were damaged beyond repair.Week 3,contacted the insurer yet again,was informed that this Newworld are suppose to refund me the R1500 as the insurer"The King"(hahaha) will only pay me the difference excluding the excess paid to Newworld.Week 4,contacted this Leslie guy at Newworld,was told that the lady that "works" with the refunds was off sick,so believe it,nobody else can actually do refunds at this company.Week 5,still no notification/refund or contact from this Newworld.If this is the way forward in the New World,i rather stay in the old world.This Leslie guy thinks he owns the business,maybe he does,who knows.Never as in never will i recommend this company,nor the "King" as an insurer to my friends.With their attitude,they bwon't last that long.Pathetic
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Replies (0)YM
Yvonne M
1 reviews | Active since Jan 2020
3 Mar 2020, 11:18
Not happy with the service
I bought a Canon 80D 19/11/2019 which has subsequently been stolen. I physically went to the store 02/03/2020 for a reprint and Jade promised to get a manager to assist when they were not busy. I followed up with Jade again this morning around 10am and I have nit heard anything. I called 5 times again today and eventually spoke to Ruan whom I assume was the manager only for him to tell me that he does not work with cameras and that he will get Jade to call me back. Talk about passing the bug instead of helping me he refers me to another person who has told me time and again that hus manager his help me. If you are ready to help I am on 073 175 4631 and my name is Yvonne
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Yvonne M
1 reviews | Active since Jan 2020
3 Mar 2020, 11:18
Not happy with the service
I bought a Canon 80D 19/11/2019 which has subsequently been stolen. I physically went to the store 02/03/2020 for a reprint and Jade promised to get a manager to assist when they were not busy. I followed up with Jade again this morning around 10am and I have nit heard anything. I called 5 times again today and eventually spoke to Ruan whom I assume was the manager only for him to tell me that he does not work with cameras and that he will get Jade to call me back. Talk about passing the bug instead of helping me he refers me to another person who has told me time and again that hus manager his help me. If you are ready to help I am on 073 175 4631 and my name is Yvonne
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Replies (0)TW
Tamaryn W
1 reviews | Active since Jan 2020
1 Oct 2019, 15:48
Avoid New World - Products that don’t work and really, really poor service
What New World is consistent with is incredibly poor service. I will never buy from them again! The lack of support offered to a customer and the fact that I have a non-functioning product is infuriating. We purchased the product in Dec 2017, a Bennet-Read dust buster (a small item). It was returned soon after purchase since it stopped recharging. It was apparently repaired and I had to return it again for the same issue (this time out of warranty). It has been with New World since May this year. After 4 phone calls over the months, I have spoken with both a senior consultant, Werner and then the owner, Leslie, who committed to call me back with details and to replace the brand with another, I am stuck having to go and fetch a product that has just had its battery replaced. Leslie is apathetic is his approach, saying the first time that I handed it in, and did not get feedback, dismissed my irritation at such poor service, saying that it was a small item. The second time - after rude calls when both gents put down the phone - they said that a consultant from Bennet-Read, will call me back. As a customer, I would expect that since I bought the product from New World, they act as intermediate. My suggestion - avoid them, all together - if you want peace of mind and decent service.
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Tamaryn W
1 reviews | Active since Jan 2020
1 Oct 2019, 15:48
Avoid New World - Products that don’t work and really, really poor service
What New World is consistent with is incredibly poor service. I will never buy from them again! The lack of support offered to a customer and the fact that I have a non-functioning product is infuriating. We purchased the product in Dec 2017, a Bennet-Read dust buster (a small item). It was returned soon after purchase since it stopped recharging. It was apparently repaired and I had to return it again for the same issue (this time out of warranty). It has been with New World since May this year. After 4 phone calls over the months, I have spoken with both a senior consultant, Werner and then the owner, Leslie, who committed to call me back with details and to replace the brand with another, I am stuck having to go and fetch a product that has just had its battery replaced. Leslie is apathetic is his approach, saying the first time that I handed it in, and did not get feedback, dismissed my irritation at such poor service, saying that it was a small item. The second time - after rude calls when both gents put down the phone - they said that a consultant from Bennet-Read, will call me back. As a customer, I would expect that since I bought the product from New World, they act as intermediate. My suggestion - avoid them, all together - if you want peace of mind and decent service.
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Replies (0)AK
Anonymous K
1 reviews | Active since Jan 2020
14 Sept 2019, 13:59
WORST STORE EVER
Absolutely horrible. Never been so disgusted with any shop before. My family and I would go there often because of the good prices, we've spent a hefty amount of money in that place. Today I met with one of my friends to show her this place I liked so much. We returned about 3 times to look at different things she was interested in. When we walked around for a while, a old woman( I assume to be a manager) came over to us and asked us why we were there. We explained that we were walking around and waiting for someone. She then continued to tell us that we weren't aloud to just walk around in the store and to wait outside, because we were there too often. We were all planning to do more shopping there later in the month, but now, we're definitely taking our business elsewhere. They have interesting stuff to offer, but its definitely not worth being treated like sh*t.
Helpful (0)
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Anonymous K
1 reviews | Active since Jan 2020
14 Sept 2019, 13:59
WORST STORE EVER
Absolutely horrible. Never been so disgusted with any shop before. My family and I would go there often because of the good prices, we've spent a hefty amount of money in that place. Today I met with one of my friends to show her this place I liked so much. We returned about 3 times to look at different things she was interested in. When we walked around for a while, a old woman( I assume to be a manager) came over to us and asked us why we were there. We explained that we were walking around and waiting for someone. She then continued to tell us that we weren't aloud to just walk around in the store and to wait outside, because we were there too often. We were all planning to do more shopping there later in the month, but now, we're definitely taking our business elsewhere. They have interesting stuff to offer, but its definitely not worth being treated like sh*t.
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Anonymous
1 reviews | Active since Jan 2020
29 Jun 2019, 17:42
Customer is King. But not at New World.
I enter the shop. Trying to find something specific. Can’t find it. I ask for help from a guy who just pointed and said it’s there. I asked him to please help because I can’t find it. He started coming my way but then disappeared. I kept looking and someone shows up and says to please leave the shop as the doors are closed and they announced that they are closing. Seeing your rating on HelloPeter I’m not surprised. Instead of coming and asking me if I need help so he can quickly help me and then leave the store he just essentially kicked me out. Where is heard to allow a customer to enter the store and then kick him out. Pathetic customer service as always. Find someone to teach your staff customer service. Always when I visit your store I get amazed by the lack of interest from your staff. I wonder if anyone is reading their hello Peter reviews. And if they do and still treat customers like that it means they just don’t give a f**. Last time I visit new world. I’d rather spend 50 rand more and get it somewhere else where customers are treated like customers and not like rats.
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Anonymous
1 reviews | Active since Jan 2020
29 Jun 2019, 17:42
Customer is King. But not at New World.
I enter the shop. Trying to find something specific. Can’t find it. I ask for help from a guy who just pointed and said it’s there. I asked him to please help because I can’t find it. He started coming my way but then disappeared. I kept looking and someone shows up and says to please leave the shop as the doors are closed and they announced that they are closing. Seeing your rating on HelloPeter I’m not surprised. Instead of coming and asking me if I need help so he can quickly help me and then leave the store he just essentially kicked me out. Where is heard to allow a customer to enter the store and then kick him out. Pathetic customer service as always. Find someone to teach your staff customer service. Always when I visit your store I get amazed by the lack of interest from your staff. I wonder if anyone is reading their hello Peter reviews. And if they do and still treat customers like that it means they just don’t give a f**. Last time I visit new world. I’d rather spend 50 rand more and get it somewhere else where customers are treated like customers and not like rats.
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