New World Technology and Electronics
Claimed Business
|0 Reviews (last 12 months)|This business does not respond to reviews
New World Technology and Electronics
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
24 Jul 2023, 17:09
BEWARE NO REUNDS and NO IN-STORE CREDIT
BEWARE NO REUNDS and NO IN-STORE CREDIT Menlyn branch manager Rikus Stander is unprofessional. No refunds or in-store credit for an item returned unopened within 7 days with receipts.
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Anonymous
1 reviews | Active since Jan 2020
12 Jul 2022, 09:26
Poor service
I bought an Ulefone Armor X6 at New World Menlyn on the 3rd of April 2022, a week later I noticed that its not charging properly and it take forever for a battery to be fully charged, and wgeb you use it, the battery doesn't last for more than 30 minutes. I sent it back for repairs since it has a 12 months warranty. It stayed with them for a month. When it came back, I was told that the battery is fine and they only fixed the screen. So the phone stayed with them for a whole month to fix the screen. Fine, I took the phone. When I got home it showed a message, saying remove a battery, it's overheating. I took the phone back on the 9th of July 2022. When we got there, we requested to either be refunded our money or be given a new phone. The Guy who was assisting us said they will loose as a store so they prefer taking it back to their repair center. So I bought a phone in April, we are in Mid July I do not have a phone. Is this fair? My question is, how are they going to loose because they have suppliers, so they simple need to take the phone back to their supplier? Is it my fault that their phone is not working????? Uch poor service is exhausting.
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Anonymous
1 reviews | Active since Jan 2020
12 Jul 2022, 09:26
Poor service
I bought an Ulefone Armor X6 at New World Menlyn on the 3rd of April 2022, a week later I noticed that its not charging properly and it take forever for a battery to be fully charged, and wgeb you use it, the battery doesn't last for more than 30 minutes. I sent it back for repairs since it has a 12 months warranty. It stayed with them for a month. When it came back, I was told that the battery is fine and they only fixed the screen. So the phone stayed with them for a whole month to fix the screen. Fine, I took the phone. When I got home it showed a message, saying remove a battery, it's overheating. I took the phone back on the 9th of July 2022. When we got there, we requested to either be refunded our money or be given a new phone. The Guy who was assisting us said they will loose as a store so they prefer taking it back to their repair center. So I bought a phone in April, we are in Mid July I do not have a phone. Is this fair? My question is, how are they going to loose because they have suppliers, so they simple need to take the phone back to their supplier? Is it my fault that their phone is not working????? Uch poor service is exhausting.
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Anonymous
1 reviews | Active since Jan 2020
14 Jul 2020, 07:54
Waiting...........
Newworld sucks BIG TIME. Had a claim about 4 weeks ago.My insurer(Kingprice) referred me to these guys.First,they instructed me to pay them the excess of R1500.00 which i did.Waited for a week for the courier to deliver,and when it finally arrived,it was the wrong product.I did send them the specs/model number and make,but still they delivered the wrong item.So,after another week of complaining,they send back a new item which fitted the right description.After opening the box,to my dismay,this item were damaged beyond repair.Week 3,contacted the insurer yet again,was informed that this Newworld are suppose to refund me the R1500 as the insurer"The King"(hahaha) will only pay me the difference excluding the excess paid to Newworld.Week 4,contacted this Leslie guy at Newworld,was told that the lady that "works" with the refunds was off sick,so believe it,nobody else can actually do refunds at this company.Week 5,still no notification/refund or contact from this Newworld.If this is the way forward in the New World,i rather stay in the old world.This Leslie guy thinks he owns the business,maybe he does,who knows.Never as in never will i recommend this company,nor the "King" as an insurer to my friends.With their attitude,they bwon't last that long.Pathetic
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Anonymous
1 reviews | Active since Jan 2020
14 Jul 2020, 07:54
Waiting...........
Newworld sucks BIG TIME. Had a claim about 4 weeks ago.My insurer(Kingprice) referred me to these guys.First,they instructed me to pay them the excess of R1500.00 which i did.Waited for a week for the courier to deliver,and when it finally arrived,it was the wrong product.I did send them the specs/model number and make,but still they delivered the wrong item.So,after another week of complaining,they send back a new item which fitted the right description.After opening the box,to my dismay,this item were damaged beyond repair.Week 3,contacted the insurer yet again,was informed that this Newworld are suppose to refund me the R1500 as the insurer"The King"(hahaha) will only pay me the difference excluding the excess paid to Newworld.Week 4,contacted this Leslie guy at Newworld,was told that the lady that "works" with the refunds was off sick,so believe it,nobody else can actually do refunds at this company.Week 5,still no notification/refund or contact from this Newworld.If this is the way forward in the New World,i rather stay in the old world.This Leslie guy thinks he owns the business,maybe he does,who knows.Never as in never will i recommend this company,nor the "King" as an insurer to my friends.With their attitude,they bwon't last that long.Pathetic
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Anonymous
1 reviews | Active since Jan 2020
1 Oct 2019, 15:48
Avoid New World - Products that don’t work and really, really poor service
What New World is consistent with is incredibly poor service. I will never buy from them again! The lack of support offered to a customer and the fact that I have a non-functioning product is infuriating. We purchased the product in Dec 2017, a Bennet-Read dust buster (a small item). It was returned soon after purchase since it stopped recharging. It was apparently repaired and I had to return it again for the same issue (this time out of warranty). It has been with New World since May this year. After 4 phone calls over the months, I have spoken with both a senior consultant, Werner and then the owner, Leslie, who committed to call me back with details and to replace the brand with another, I am stuck having to go and fetch a product that has just had its battery replaced. Leslie is apathetic is his approach, saying the first time that I handed it in, and did not get feedback, dismissed my irritation at such poor service, saying that it was a small item. The second time - after rude calls when both gents put down the phone - they said that a consultant from Bennet-Read, will call me back. As a customer, I would expect that since I bought the product from New World, they act as intermediate. My suggestion - avoid them, all together - if you want peace of mind and decent service.
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Anonymous
1 reviews | Active since Jan 2020
1 Oct 2019, 15:48
Avoid New World - Products that don’t work and really, really poor service
What New World is consistent with is incredibly poor service. I will never buy from them again! The lack of support offered to a customer and the fact that I have a non-functioning product is infuriating. We purchased the product in Dec 2017, a Bennet-Read dust buster (a small item). It was returned soon after purchase since it stopped recharging. It was apparently repaired and I had to return it again for the same issue (this time out of warranty). It has been with New World since May this year. After 4 phone calls over the months, I have spoken with both a senior consultant, Werner and then the owner, Leslie, who committed to call me back with details and to replace the brand with another, I am stuck having to go and fetch a product that has just had its battery replaced. Leslie is apathetic is his approach, saying the first time that I handed it in, and did not get feedback, dismissed my irritation at such poor service, saying that it was a small item. The second time - after rude calls when both gents put down the phone - they said that a consultant from Bennet-Read, will call me back. As a customer, I would expect that since I bought the product from New World, they act as intermediate. My suggestion - avoid them, all together - if you want peace of mind and decent service.
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Anonymous
1 reviews | Active since Jan 2020
14 Sept 2019, 13:59
WORST STORE EVER
Absolutely horrible. Never been so disgusted with any shop before. My family and I would go there often because of the good prices, we've spent a hefty amount of money in that place. Today I met with one of my friends to show her this place I liked so much. We returned about 3 times to look at different things she was interested in. When we walked around for a while, a old woman( I assume to be a manager) came over to us and asked us why we were there. We explained that we were walking around and waiting for someone. She then continued to tell us that we weren't aloud to just walk around in the store and to wait outside, because we were there too often. We were all planning to do more shopping there later in the month, but now, we're definitely taking our business elsewhere. They have interesting stuff to offer, but its definitely not worth being treated like sh*t.
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Anonymous
1 reviews | Active since Jan 2020
14 Sept 2019, 13:59
WORST STORE EVER
Absolutely horrible. Never been so disgusted with any shop before. My family and I would go there often because of the good prices, we've spent a hefty amount of money in that place. Today I met with one of my friends to show her this place I liked so much. We returned about 3 times to look at different things she was interested in. When we walked around for a while, a old woman( I assume to be a manager) came over to us and asked us why we were there. We explained that we were walking around and waiting for someone. She then continued to tell us that we weren't aloud to just walk around in the store and to wait outside, because we were there too often. We were all planning to do more shopping there later in the month, but now, we're definitely taking our business elsewhere. They have interesting stuff to offer, but its definitely not worth being treated like sh*t.
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Anonymous
1 reviews | Active since Jan 2020
29 Jun 2019, 17:42
Customer is King. But not at New World.
I enter the shop. Trying to find something specific. Can’t find it. I ask for help from a guy who just pointed and said it’s there. I asked him to please help because I can’t find it. He started coming my way but then disappeared. I kept looking and someone shows up and says to please leave the shop as the doors are closed and they announced that they are closing. Seeing your rating on HelloPeter I’m not surprised. Instead of coming and asking me if I need help so he can quickly help me and then leave the store he just essentially kicked me out. Where is heard to allow a customer to enter the store and then kick him out. Pathetic customer service as always. Find someone to teach your staff customer service. Always when I visit your store I get amazed by the lack of interest from your staff. I wonder if anyone is reading their hello Peter reviews. And if they do and still treat customers like that it means they just don’t give a f**. Last time I visit new world. I’d rather spend 50 rand more and get it somewhere else where customers are treated like customers and not like rats.
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Anonymous
1 reviews | Active since Jan 2020
29 Jun 2019, 17:42
Customer is King. But not at New World.
I enter the shop. Trying to find something specific. Can’t find it. I ask for help from a guy who just pointed and said it’s there. I asked him to please help because I can’t find it. He started coming my way but then disappeared. I kept looking and someone shows up and says to please leave the shop as the doors are closed and they announced that they are closing. Seeing your rating on HelloPeter I’m not surprised. Instead of coming and asking me if I need help so he can quickly help me and then leave the store he just essentially kicked me out. Where is heard to allow a customer to enter the store and then kick him out. Pathetic customer service as always. Find someone to teach your staff customer service. Always when I visit your store I get amazed by the lack of interest from your staff. I wonder if anyone is reading their hello Peter reviews. And if they do and still treat customers like that it means they just don’t give a f**. Last time I visit new world. I’d rather spend 50 rand more and get it somewhere else where customers are treated like customers and not like rats.
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Anonymous
1 reviews | Active since Jan 2020
12 Jun 2019, 15:24
WORST CUSTOMER SERVICE IN 30 YEARS
I was in NewWorld Pharmacy store in Menlyn on 11June2019 to take back a faulty modem that I bought on 29April2019 - basically 1 month old. The internet light did not switch on and it was tested by two Telkom technicians at my home and in store, who then said it was faulty. I went to the IT counter and a friendly polite black employee was serving a customer, and said he will assist me once done. I saw two more employees (white males of about 30) standing about 5 meters away behind the counter chatting with another staff member. . They saw me but did nothing. I walked over and asked if one could assist me. The one employee Andrew de Beer came over. He initially implied that I broke the modem when I asked for a refund / exchange. He said they will send it in for repairs and I have to wait 21 days at the earliest. I asked if there is no warranty / guarantee, and he said no. I asked if they could assist with a loan one or something as 21 days is very long to wait and what should I do. I said surely there must be a warranty / guarantee because all such electronics have one. The other male employee joined and said it must be in the box and I threw it away. I asked to speak to the manager. The manager I found out was the guy who was earlier standing and chatting and not assisting (white man with beard). He then said he is the manager. I then asked the same questions about warranty / guarantee. He said he will not open another box for me to see the warranty - already very rude and dismissive by now too. By then both were very unhelpful, rude and dismissive. The manager did not assist to calm the situation, he actually put fuel on the fire. He was the more aggressive of the two. The manager said it is their policy that it takes 21 days. I then asked to see their policy, he refused, got aggressive and said the Consumer Act says I can only return a product within 7 days of purchase and that he will fetch the Consumer Act. I asked that he do so, so that I can see. He did not bring it. Both these employees became even ruder when I asked for their name & surname, so I can take it up with the store management. I asked that we please handle the issue in a non aggressive and professional manner, as one would treat a customer, upon which the bearded man replied I CAN TALK TO YOU ANY WAY I WANT, and WHO DO YOU THINK YOU ARE The manager refused to provide me his name and surname and said IT HAS NOTHING TO DO WITH YOU. The other staff member gave me his name and surname as Andrew de Beer. The manager in the end told me he is Jack. I said to him it is very cowardly to be so rude, unprofessional and aggressive and then you can’t put your name to your actions. Round about this time their internal phone rang and I could hear part of the conversation with Andrew. He then told the person on the line there is no issue at the counter. All this transpired while two other customers were browsing just behind me. The conversation escalated and I asked to see the store manager. Jack told me there is no store manager. I said I will wait, but I would like to speak to the store manager. All the abuse made me tearful. I have never in my life (as a 51 year old lady) been so rudely spoken to and aggressively interacted with, total disrespect for a customer, let alone an older person or a lady. The two men then just walked away. I then asked through the tears if I can have some water. The friendly young black man brought me a chair and another person gave me water. The two white male staff members did not come back to assist me. I had to ask them to do so. In the mean time a lady appeared (old white lady, grey hair). She inquired what the problem was and I explained. I then asked her if I can see the store manager and she said no. I asked how she can decide if I can see him or not, and she replied very aggressively, waving her hands: IF YOU PAY THE RENT, THEN YOU CAN MAKE DECISIONS. She will not call the store manager. I again said I will wait. I asked her name, and she refused to give it to me and said it has nothing to do with me. I said that is very cowardly of her. She left. Eventually I saw I was getting nowhere and then called the two men who helped me earlier, to please come back so we can finish. Jack walked me over to another counter where he gave instructions to a lady and left. Behind her I saw an older gentleman who looked like he is in charge and I approached him (he was the store manager, possibly owner too). He did not give me his name. First he said that the managers must resolve these issues, he cannot resolve all issues in the store. I then said the manager was one of the staff that there was a problem with. I relayed what happen and he then said he would expedite the matter in 5 days. He said he would talk to the staff. I left. I will never shop at NewWorld Pharmacy ever again, and will also encourage other people too.
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Anonymous
1 reviews | Active since Jan 2020
12 Jun 2019, 15:24
WORST CUSTOMER SERVICE IN 30 YEARS
I was in NewWorld Pharmacy store in Menlyn on 11June2019 to take back a faulty modem that I bought on 29April2019 - basically 1 month old. The internet light did not switch on and it was tested by two Telkom technicians at my home and in store, who then said it was faulty. I went to the IT counter and a friendly polite black employee was serving a customer, and said he will assist me once done. I saw two more employees (white males of about 30) standing about 5 meters away behind the counter chatting with another staff member. . They saw me but did nothing. I walked over and asked if one could assist me. The one employee Andrew de Beer came over. He initially implied that I broke the modem when I asked for a refund / exchange. He said they will send it in for repairs and I have to wait 21 days at the earliest. I asked if there is no warranty / guarantee, and he said no. I asked if they could assist with a loan one or something as 21 days is very long to wait and what should I do. I said surely there must be a warranty / guarantee because all such electronics have one. The other male employee joined and said it must be in the box and I threw it away. I asked to speak to the manager. The manager I found out was the guy who was earlier standing and chatting and not assisting (white man with beard). He then said he is the manager. I then asked the same questions about warranty / guarantee. He said he will not open another box for me to see the warranty - already very rude and dismissive by now too. By then both were very unhelpful, rude and dismissive. The manager did not assist to calm the situation, he actually put fuel on the fire. He was the more aggressive of the two. The manager said it is their policy that it takes 21 days. I then asked to see their policy, he refused, got aggressive and said the Consumer Act says I can only return a product within 7 days of purchase and that he will fetch the Consumer Act. I asked that he do so, so that I can see. He did not bring it. Both these employees became even ruder when I asked for their name & surname, so I can take it up with the store management. I asked that we please handle the issue in a non aggressive and professional manner, as one would treat a customer, upon which the bearded man replied I CAN TALK TO YOU ANY WAY I WANT, and WHO DO YOU THINK YOU ARE The manager refused to provide me his name and surname and said IT HAS NOTHING TO DO WITH YOU. The other staff member gave me his name and surname as Andrew de Beer. The manager in the end told me he is Jack. I said to him it is very cowardly to be so rude, unprofessional and aggressive and then you can’t put your name to your actions. Round about this time their internal phone rang and I could hear part of the conversation with Andrew. He then told the person on the line there is no issue at the counter. All this transpired while two other customers were browsing just behind me. The conversation escalated and I asked to see the store manager. Jack told me there is no store manager. I said I will wait, but I would like to speak to the store manager. All the abuse made me tearful. I have never in my life (as a 51 year old lady) been so rudely spoken to and aggressively interacted with, total disrespect for a customer, let alone an older person or a lady. The two men then just walked away. I then asked through the tears if I can have some water. The friendly young black man brought me a chair and another person gave me water. The two white male staff members did not come back to assist me. I had to ask them to do so. In the mean time a lady appeared (old white lady, grey hair). She inquired what the problem was and I explained. I then asked her if I can see the store manager and she said no. I asked how she can decide if I can see him or not, and she replied very aggressively, waving her hands: IF YOU PAY THE RENT, THEN YOU CAN MAKE DECISIONS. She will not call the store manager. I again said I will wait. I asked her name, and she refused to give it to me and said it has nothing to do with me. I said that is very cowardly of her. She left. Eventually I saw I was getting nowhere and then called the two men who helped me earlier, to please come back so we can finish. Jack walked me over to another counter where he gave instructions to a lady and left. Behind her I saw an older gentleman who looked like he is in charge and I approached him (he was the store manager, possibly owner too). He did not give me his name. First he said that the managers must resolve these issues, he cannot resolve all issues in the store. I then said the manager was one of the staff that there was a problem with. I relayed what happen and he then said he would expedite the matter in 5 days. He said he would talk to the staff. I left. I will never shop at NewWorld Pharmacy ever again, and will also encourage other people too.
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