TW
Tamaryn W
Active since Dec 2017
3
Reviews
0
Industries
Reviews
3 reviews64 months ago
Just avoid
<div>I purchased a 1L John Paul Mitchell conditioner just before Christmas. The product leaves a greasy film on my hair. When I informed Salon500, they said I should have not bought the product because it wasn't suitable for my hair. They then came back later and said that it was fine for my hair, but because I hadn't returned the product within 7 days, I did not qualify for a refund. This is a guaranteed product. Additionally, there is a blank screen on the return policy for this product. Furthermore, one doesn't start using the product immediately after receiving it. Won't be using this company again. If you're looking for good prices, try ******</div>
0 replies
80 months ago
Avoid New World - Products that don’t work and really, really poor service
What New World is consistent with is incredibly poor service. I will never buy from them again! The lack of support offered to a customer and the fact that I have a non-functioning product is infuriating. We purchased the product in Dec 2017, a Bennet-Read dust buster (a small item). It was returned soon after purchase since it stopped recharging. It was apparently repaired and I had to return it again for the same issue (this time out of warranty). It has been with New World since May this year. After 4 phone calls over the months, I have spoken with both a senior consultant, Werner and then the owner, Leslie, who committed to call me back with details and to replace the brand with another, I am stuck having to go and fetch a product that has just had its battery replaced. Leslie is apathetic is his approach, saying the first time that I handed it in, and did not get feedback, dismissed my irritation at such poor service, saying that it was a small item. The second time - after rude calls when both gents put down the phone - they said that a consultant from Bennet-Read, will call me back. As a customer, I would expect that since I bought the product from New World, they act as intermediate. My suggestion - avoid them, all together - if you want peace of mind and decent service.
0 replies
102 months ago
Appalling Service by Communica - Withheld my payment for over 1 month and no communication
24 October - I ordered product 3 Nov - expected delivery date 13 Nov - I followed up with sales consultant 14 Nov - Sales consultant (Candice Naidoo) mentioned a delay 23 Nov - I followed up with sales consultant. No reply. 30 Nov - I followed up with sales consultant and copied in general Sales contact. No reply. 5 Dec - I followed up with sales consultant, and copied in general Sales and Info contacts. 5 Dec - Sales consultant replied, saying that they were sorry but the product had increased in price and they had stopped ordering. Appalling! No communication, and just disappointing, since this was a present for my Dad.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (100%)