TW
Tamaryn W
Active since Dec 2017
2
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2 reviews81 months ago
Avoid New World - Products that don’t work and really, really poor service
What New World is consistent with is incredibly poor service. I will never buy from them again! The lack of support offered to a customer and the fact that I have a non-functioning product is infuriating. We purchased the product in Dec 2017, a Bennet-Read dust buster (a small item). It was returned soon after purchase since it stopped recharging. It was apparently repaired and I had to return it again for the same issue (this time out of warranty). It has been with New World since May this year. After 4 phone calls over the months, I have spoken with both a senior consultant, Werner and then the owner, Leslie, who committed to call me back with details and to replace the brand with another, I am stuck having to go and fetch a product that has just had its battery replaced. Leslie is apathetic is his approach, saying the first time that I handed it in, and did not get feedback, dismissed my irritation at such poor service, saying that it was a small item. The second time - after rude calls when both gents put down the phone - they said that a consultant from Bennet-Read, will call me back. As a customer, I would expect that since I bought the product from New World, they act as intermediate. My suggestion - avoid them, all together - if you want peace of mind and decent service.
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103 months ago
Appalling Service by Communica - Withheld my payment for over 1 month and no communication
24 October - I ordered product 3 Nov - expected delivery date 13 Nov - I followed up with sales consultant 14 Nov - Sales consultant (Candice Naidoo) mentioned a delay 23 Nov - I followed up with sales consultant. No reply. 30 Nov - I followed up with sales consultant and copied in general Sales contact. No reply. 5 Dec - I followed up with sales consultant, and copied in general Sales and Info contacts. 5 Dec - Sales consultant replied, saying that they were sorry but the product had increased in price and they had stopped ordering. Appalling! No communication, and just disappointing, since this was a present for my Dad.
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