RO
Reginald O
Active since May 2010
24
Reviews
0
Industries
Reviews
24 reviews49 months ago
RCS,yet again!!!!
I have just experienced fraudulent activity on my RCS card for the SECOND time in three months. The last time was on the 28th of February 2022.Ive send them all the relevant docs as well as an affidavit from the SAPS.My card was blocked and i was informed that it will take 21 working days for the investigation to be completed.Well.....do the maths,today is the 9th of April,still no sms or any notification from them.Everytime i call in,the same answer,"still busy with the investigation".Whats up with these guys???These guys that defrauded me in the first instance have all my personal info,and as soon as the balance on my card is rectified and there is "movement" on my account,they simply go on with their defrauding,i'm even afraid to use this card,because i know that i will need to go the same route and hassles as before. This has reached ridiculous proportions now and I would like to know what is being done to remedy this situation. It is obvious that there is a breach of security in RCS or in one of the associated stores. It is also obvious now that RCS is not doing any kind of investigation (as I keep being told) as this keeps happening. I will be turning now to social media and the FAIS Ombudsman to inform the whole country that RCS has been compromised and their personal information which is supposed to be protected by the POPI and FIC and FAIS act, is being freely distributed by either workers within RCS itself, or the stores that RCS is associated with. I have a hard time believing that my information is safe with RCS and now something needs to be done to ensure the public is made aware of this situation.
74 replies
51 months ago
Newworld sucks BIG TIME.
Had a claim about 4 weeks ago.My insurer(Kingprice) referred me to these guys.First,they instructed me to pay them the excess of R1500.00 which i did.Waited for a week for the courier to deliver,and when it finally arrived,it was the wrong product.I did send them the specs/model number and make,but still they delivered the wrong item.So,after another week of complaining,they send back a new item which fitted the right description.After opening the box,to my dismay,this item were damaged beyond repair.Week 3,contacted the insurer yet again,was informed that this Newworld are suppose to refund me the R1500 as the insurer"The King"(hahaha) will only pay me the difference excluding the excess paid to Newworld.Week 4,contacted this Leslie guy at Newworld,was told that the lady that "works" with the refunds was off sick,so believe it,nobody else can actually do refunds at this company.Week 5,still no notification/refund or contact from this Newworld.If this is the way forward in the New World,i rather stay in the old world.This Leslie guy thinks he owns the business,maybe he does,who knows.Never as in never will i recommend this company,nor the "King" as an insurer to my friends.With their attitude,they bwon't last that long.Pathetic
105 replies
51 months ago
BE VERY AFRAID OF MOBICRED
Have an account with these sharks.Been trying to update my contact details for over a year now,no luck at all,i've done a facial profile,you know the selfie thing/send copies of my of my id,phone call centre,can't remember how many times,and still i'm awaiting for their response.Incompetent,that's all it is.Owe them R869.16,installment R100,interest R11.85,NOW HERE'S THE SNAG R57.00 MONTHLY FEE???R31.15 goes to my account.Monthly fee for what,i can't use this account,because they are to incompetent to change the old cell number to the new one so that i can receive the OTP when buying online.This has been going on for the past 18months.They will keep on deducting the so called monthly fee until my account(869.16),that's about 57.00 for another two years,on top of the interest and initial monthly installment.I've now decided to pay them the full outstanding amount and ask them to stick it.....you know where,imagine 18months without any response,be afraid,very afraid.
159 replies
51 months ago
RCS
Fraudulent purchases on my card on December 27/12/2021.Send police report and all relevant docs to Rcs Fraud Dept the same day.Was told that it will take up to 21 days max for the investigation to be completed. Well...21 days have gone, still no answer from these guys.What's up guys???
318 replies
52 months ago
F*****ck Telkom
Due to the poor service received from Telkom,i decided to cancel my Adsl line.That was 11 months ago,talked to a so-called agent ,was informed that they need a copy of my id,simply to ensure that it was me and that the said line belonged to me.At that time,i was with an internet provider,so they informed me that they need a release number from this provider.Done that,send the relevant info,received confirmation that the line has been disconnected.Before that,they took my last installment together with all the credit on my account.Just received a letter of demand stating that i'm in arrears.They are actually billing me for the 11 months,although i have a case number and an e-mail from them informing me of the cancellation.
0 replies
52 months ago
NO SECURITY ON STORECARD,BAD SERVICE
My RCS Storecard was approved in November 2021,made some purchases on it and paid my first installment together with the initiation fee.To my dismay,at first they could not locate my payment made via my Standard Bank EFT account.After numerous calls,they finally informed me that they located the said payment.My last transaction was at Sitari on the 21st of December.On the 27th of December2021,i went through my account via the app and noticed that fraudulent purchases were made at stores in klerksdorp,Newmarket and Hyde park,wherever this might be.I'm in possession of my card,NO NOTIFICATION of these purchases made came through on my phone.On the same day,i tried to contact this RCS,it took me half a day to finally made contact with their so-called fraud dept,only to be informed that i need to go to Game to fill in forms and to get copies of my card as well as my id.DONE THAT,WAS TOLD THAT IT WILL TAKE UP 21 DAYS TO INVESTIGATE.How did this fraudster get hold of my card??how did her/she knew about how much credit there was on my card??Off the record,when i reported this incident to the police,they immediately suspected an "inside job"I reside in Stb,and according to the police,these stores where the purchases took place is all situated in Jhb.How is it possible for a store to approve transactions in the region of 30000.00 rand without checking for id/proof of address etc,etc.but when i purchased goods at Checkers Sitari,for just over a R1000.,i was asked for my id and received notification on my phone of the transaction.Inside job?????
53 replies
53 months ago
Outstanding Service
I hereby wish to thank Busi Motaung(Senior Consultant) for the way she handled my application for Bonitas Medical-aid .Everything was handled in a in a professional manner and i will recommend her to anybody in need of assistance with regard to medical changes and options.Well done Busi,keep it up.
106 replies
53 months ago
Poor service
I'm in the process of changing medical-aid. Contacted Alexander Forbes(Busi Motaung) senior consultant.Completed the relevant forms a week ago,received my membership number from Bonitas today.Still waiting on the official quote from Bonitas so that it can be forwarded to my HR division for deductions from my salary.These people send me a welcoming mail without the quote,how am i suppose to compare the different options.Tried on numerous occassions to contact Busi Motaung,no luck whatsoever,no correspondence/no landline contact ,nothing at all.
106 replies
55 months ago
Pathetic service
Had a minor accident with my car on Heritage day.tried to contact these guys,no response. Made contact with them on Saturday the 25th.Claim was registered and approved. They informed me that i need to go to an non VW acrredited repairer. The last time i made use of these guys, i had lots of hassles such as unexplained scratches and small dents that was not there when i brought the car to them.I contacted the assessor and he in turn suggested that i contact A&G for a possible "cash in lieu" option.Well i've spoken to 4 different consultants in the past 4 days and everytime they confirmed that somebody from claims will contact me,still waiting ,i've tried again today,and was forwarded to the claims division,they in turn informed me that they never received any notification about my request,i mean 5 calls in 5 days and no notification received??Pathetic.They promise a call back today?????
265 replies
59 months ago
PATHETIC SERVICE FROM TELKOM/CALLCENTRE
Cancelled my ADSL line with these guys on the 17th May 2021,filed all the relevant docs, including a copy of my id as requested. On the 20th May 2021,received mail that my request to cancel has been resolved. I don't have the line anymore, but these not so bright guys keeps on billing me. I've tried calling their non existent call centre, no luck. They deducted yet another payment for June/July, i'm cancelling my debit order right at this moment. Why should i pay for something that i don't have.Telkom is PATHETIC,THEIR SERVICE SUCKS,PLEASE BRING BACK THE "OLD SA"
0 replies
Review Distribution
5 Star
3 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (8.333333333333334%)
1 Star
19 (79.16666666666667%)