A government sector attitude in the private sector.

I have the same problem every month. I make my payment on time however my services are always disconnected. Yesterday I called and I was promised immediate reactivation however nothing has happened and I called today and rude agent who answered my call refused to transfer me to a manager because I am beyond frustrated with this. I have kids studying for matric finals and without internet they have to travel around for internet which is another expense. Don't use this company when you have people at home during the day because it only focuses on taking your money and never giving a service a government attitude in the private sector.