NewCo Fibre
Claimed Business
NewCo Fibre
Claimed Business
11 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, NewCo Fibre receives overwhelmingly negative feedback across multiple aspects of its service. Customers consistently report unreliable internet connections, frequent service outages, and painfully slow speeds that cause constant buffering. Communication is a major pain point, with callers left on hold for extended periods, promised callbacks that never come, and poor coordination between departments. Billing issues are also prevalent, with customers reporting service suspensions despite timely payments. Several reviewers describe staff as rude and unprofessional, and many express regret choosing NewCo Fibre over alternative providers.
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|11 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(9.1%)
1(90.9%)
5(0%)
4(0%)
3(0%)
2(9.1%)
1(90.9%)
Frequently Asked Questions About NewCo Fibre
Based on recent customer reviews, NewCo Fibre receives overwhelmingly negative feedback across multiple aspects of its service. Customers consistently report unreliable internet connections, frequent service outages, and painfully slow speeds that cause constant buffering. Communication is a major pain point, with callers left on hold for extended periods, promised callbacks that never come, and poor coordination between departments. Billing issues are also prevalent, with customers reporting service suspensions despite timely payments. Several reviewers describe staff as rude and unprofessional, and many express regret choosing NewCo Fibre over alternative providers.
NewCo Fibre has a TrustIndex of 0 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. Hellopeter has tracked NewCo Fibre across 126 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceN
Nkateko
1 reviews | Active since Jan 2020
18 Feb 2026, 15:05
Worst experience ever
Worst experience, I app**** and scheduled for 8:00 no one showed up I didn’t go to work because of the appointment They came at 9. Did the installation finished at 12:00. I called many times and stayed in the for 15-20 mins just to get hold of someone to activate internet because I needed to work. From 12:28 to 16:40 calling this company and they got someone they said they can’t help because people knocked off !!! I wasted my day and wasted my money calling and put transferred and put on hold for soo long without assistance Even now I don’t internet.i am very frustrated and angry because 1 simple thing couldn’t be done. What an experience very horrible!!!!
Helpful (0)
|Replies (0)N
Nkateko
1 reviews | Active since Jan 2020
18 Feb 2026, 15:05
Worst experience ever
Worst experience, I app**** and scheduled for 8:00 no one showed up I didn’t go to work because of the appointment They came at 9. Did the installation finished at 12:00. I called many times and stayed in the for 15-20 mins just to get hold of someone to activate internet because I needed to work. From 12:28 to 16:40 calling this company and they got someone they said they can’t help because people knocked off !!! I wasted my day and wasted my money calling and put transferred and put on hold for soo long without assistance Even now I don’t internet.i am very frustrated and angry because 1 simple thing couldn’t be done. What an experience very horrible!!!!
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Replies (0)M
Mohau
1 reviews | Active since Jan 2020
6 Jan 2026, 11:14
Worst customer service
The customer service is terrible. I requested a line downgrade from 100 to 50 Mbs after I had paid for the fully 100 line for December. I assumed it would be processed for January, given that December had been paid for already. Since the line was downgraded on the first of December, I assumed that I would get credited, since I paid more than the service rendered to me. I received the new invoice with no credit whatsoever, and now my line has been suspended. I called the account department, and they said that I should speak to someone from sales, and they will tell them if I should be credited or not. What kind of company is this? So no one communicates with each other within the company departments? Weren’t you supposed to update the status of my account as soon as I downgraded to avoid such from happening? I still have to go from pillar to post and have my call answered by an answering machine because no agent is available to take my call?
Helpful (0)
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Mohau
1 reviews | Active since Jan 2020
6 Jan 2026, 11:14
Worst customer service
The customer service is terrible. I requested a line downgrade from 100 to 50 Mbs after I had paid for the fully 100 line for December. I assumed it would be processed for January, given that December had been paid for already. Since the line was downgraded on the first of December, I assumed that I would get credited, since I paid more than the service rendered to me. I received the new invoice with no credit whatsoever, and now my line has been suspended. I called the account department, and they said that I should speak to someone from sales, and they will tell them if I should be credited or not. What kind of company is this? So no one communicates with each other within the company departments? Weren’t you supposed to update the status of my account as soon as I downgraded to avoid such from happening? I still have to go from pillar to post and have my call answered by an answering machine because no agent is available to take my call?
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Aubrey M
1 reviews | Active since Jan 2020
10 Dec 2025, 13:29
Poorest service
The service is very poor, no reply, no communication whatsoever. I currently canceled my previous ISP thinking NewCo Fibre is the real deal. I paid installation fee, but they are not communicating at all. Useless. I need my refund.
Helpful (0)
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Aubrey M
1 reviews | Active since Jan 2020
10 Dec 2025, 13:29
Poorest service
The service is very poor, no reply, no communication whatsoever. I currently canceled my previous ISP thinking NewCo Fibre is the real deal. I paid installation fee, but they are not communicating at all. Useless. I need my refund.
0
Replies (0)PD
Palesa D
1 reviews | Active since Jan 2020
8 Dec 2025, 14:33
No Updates, No Service, No Accountability
We have been without WiFi since Saturday and NewCo Fibre keeps failing to fix the issue. This is not the first time we are experiencing the same problem, and there is never any proper communication or SMS updates.
Helpful (0)
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Palesa D
1 reviews | Active since Jan 2020
8 Dec 2025, 14:33
No Updates, No Service, No Accountability
We have been without WiFi since Saturday and NewCo Fibre keeps failing to fix the issue. This is not the first time we are experiencing the same problem, and there is never any proper communication or SMS updates.
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Replies (0)TM
Themba M
1 reviews | Active since Jan 2020
3 Dec 2025, 10:48
Pathetic internet Pathetic Service
A accurate review not just emotions. it cant handle whatsapp calls Every weekend it has no internet. Every weekend. Heavy internet spikes dip during peak hours and plenty of packloss(as in freezes even on YouTube). You can’t get any response within 24hours and the call center drops your call after every 5min. So they constantly under maintenance which means they are not reliable. Birch Acres review? Do Not waste your time
Helpful (0)
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Themba M
1 reviews | Active since Jan 2020
3 Dec 2025, 10:48
Pathetic internet Pathetic Service
A accurate review not just emotions. it cant handle whatsapp calls Every weekend it has no internet. Every weekend. Heavy internet spikes dip during peak hours and plenty of packloss(as in freezes even on YouTube). You can’t get any response within 24hours and the call center drops your call after every 5min. So they constantly under maintenance which means they are not reliable. Birch Acres review? Do Not waste your time
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Replies (0)ZM
Zeni M
1 reviews | Active since Jan 2020
4 Nov 2025, 09:06
A government sector attitude in the private sector.
I have the same problem every month. I make my payment on time however my services are always disconnected. Yesterday I called and I was promised immediate reactivation however nothing has happened and I called today and rude agent who answered my call refused to transfer me to a manager because I am beyond frustrated with this. I have kids studying for matric finals and without internet they have to travel around for internet which is another expense. Don't use this company when you have people at home during the day because it only focuses on taking your money and never giving a service a government attitude in the private sector.
Helpful (0)
|Replies (0)ZM
Zeni M
1 reviews | Active since Jan 2020
4 Nov 2025, 09:06
A government sector attitude in the private sector.
I have the same problem every month. I make my payment on time however my services are always disconnected. Yesterday I called and I was promised immediate reactivation however nothing has happened and I called today and rude agent who answered my call refused to transfer me to a manager because I am beyond frustrated with this. I have kids studying for matric finals and without internet they have to travel around for internet which is another expense. Don't use this company when you have people at home during the day because it only focuses on taking your money and never giving a service a government attitude in the private sector.
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Replies (0)CP
Clive P
1 reviews | Active since Jan 2020
30 Aug 2025, 00:49
Frustratingly Slow Streaming Experience
Frustratingly Slow Streaming Experience We signed up with NewCo Fibre hoping for a smooth and reliable internet experience, but streaming has been nothing short of a nightmare. Despite being a small household in a modest-sized home, we constantly face buffering every few seconds—whether it's Netflix, YouTube, or even basic video calls. The connection is painfully slow and makes it nearly impossible to enjoy any uninterrupted content. It’s incredibly frustrating, especially when we’re not even putting heavy demand on the network. This level of service is unacceptable for a fibre provider. We expected better. ---
Helpful (0)
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Clive P
1 reviews | Active since Jan 2020
30 Aug 2025, 00:49
Frustratingly Slow Streaming Experience
Frustratingly Slow Streaming Experience We signed up with NewCo Fibre hoping for a smooth and reliable internet experience, but streaming has been nothing short of a nightmare. Despite being a small household in a modest-sized home, we constantly face buffering every few seconds—whether it's Netflix, YouTube, or even basic video calls. The connection is painfully slow and makes it nearly impossible to enjoy any uninterrupted content. It’s incredibly frustrating, especially when we’re not even putting heavy demand on the network. This level of service is unacceptable for a fibre provider. We expected better. ---
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Anonymous
1 reviews | Active since Jan 2020
20 Aug 2025, 08:33
Worst Service Ever. They lie to say they will call you back.
NewCo has such bad service ever. My WiFi is down, had an account with them, so I had renovations done in the house and had to move out and did not pay for Fibre. Once all was done I tried to reconnect it and was informed to go through sales and start over as my account was terminated. I have done that, paid the fee they invoiced me, but since 30 July to date nothing has happened. I call and they promise to call me back and they don't. I call every single day mara nothing happens. It is the 20th of August. Nothing happened. I don't know if I should get a refund and try another service provider. I am so dissapointed. One dtime I call and got such a rude consultant.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
20 Aug 2025, 08:33
Worst Service Ever. They lie to say they will call you back.
NewCo has such bad service ever. My WiFi is down, had an account with them, so I had renovations done in the house and had to move out and did not pay for Fibre. Once all was done I tried to reconnect it and was informed to go through sales and start over as my account was terminated. I have done that, paid the fee they invoiced me, but since 30 July to date nothing has happened. I call and they promise to call me back and they don't. I call every single day mara nothing happens. It is the 20th of August. Nothing happened. I don't know if I should get a refund and try another service provider. I am so dissapointed. One dtime I call and got such a rude consultant.
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Replies (0)