M
Mohau
Active since Jul 2022
9
Reviews
0
Industries
Reviews
9 reviews3 months ago
Worst customer service
The customer service is terrible. I requested a line downgrade from 100 to 50 Mbs after I had paid for the fully 100 line for December. I assumed it would be processed for January, given that December had been paid for already. Since the line was downgraded on the first of December, I assumed that I would get credited, since I paid more than the service rendered to me. I received the new invoice with no credit whatsoever, and now my line has been suspended. I called the account department, and they said that I should speak to someone from sales, and they will tell them if I should be credited or not. What kind of company is this? So no one communicates with each other within the company departments? Weren’t you supposed to update the status of my account as soon as I downgraded to avoid such from happening? I still have to go from pillar to post and have my call answered by an answering machine because no agent is available to take my call?
0 replies
14 months ago
Dishonest
I received an email that I had received my package, but I didn’t receive anything at all.
0 replies
16 months ago
Worst client service EVER
Today marks exactly 15 business hours since their customer service agent left me hanging about a complaint I lodged with them, this Saturday. As much as their Accounts & Billing, Sales and Order hours are from 08:00 - 14:00 on a Saturday. I was dropped like a hot potato, on WhatsApp while responding back to an agent, as I got an automated response about their working hours. This clearly indicates that they don’t care about their clients, as there was no urgency to continue the conversation, even by simply calling me back, or doing so the next business day. My last review about Vox was on the 09th July 2024. Clearly no measure was taken for client/customer care. To make matters worse, this is in regard to an upgrade request I made on the 15th of December 2024. Given that this was created on a Sunday, the next day being a public holiday, we can say this was an order generated on 17 December 2024. My request still hasn’t been resolved to this date. They claim that, I loaded my request before a public holiday which will cause delays. Also that the suppliers are in a slowdown period so the upgrade will not be completed immediately. This was not communicated to me prior, during or immediately after I placed the order. I was only told 72 hours later, and only because I made an inquiry. I should have learned my lesson in July. Vox is utter *******
112 replies
16 months ago
A nightmare
The return process is horrible. I have logged a return for my order, and opted for an exchange. This was 09 December 2024, today is the 23rd, I still haven’t received my order exchange. The only time I received communication was on the 18th, after I had sent a follow up on the 17th. I had no access to my email from the 18th till yesterday. Only to find and email from the 19th, telling me that I have 24 hours to respond, when they had from the 9th, till the 17th without communicating with me. Bad service, and their other email keeps bouncing back.
0 replies
22 months ago
Poor customer care
Worst customer service ever! I am chatting to an agent, who closed the ticket, without me explaining everything. I currently have no internet, but my neighbour, whom I referred to them has internet connection. The last response I received was “ Please note you are currently linked to a ongoing outage in the area we have reported the outage and the FNO is attending to the fault. We will provide feedback as soon as we have feedback. There is no ETA at the moment.” However, before reporting an issue, there’s a link provided, to check if there is an outage in the are which is related to my service provider, and it doesn’t appear, clearly indicating that there is no outage.
106 replies
27 months ago
*********** Delivery Service
I received an sms stating that my card will not be delivered due to me unavailable. I called to confirm what is happening, and I was told that I was called by the delivery guy, and could not get hold of me. My phone never rang, and I did not receive any voicemail sms from Vodacom indicating that I had missed a call. There’s a similar review about the same issue on Google, which may indicate that this is a habit of theirs. The first call was at 13:38, I was told that I would receive a call regarding the issue, and check how far the driver was. I called again at 14:52, and they still haven’t resolved it. It is 16:59, and I still have not heard from them. This is so appalling, given the reviews on both Hellopeter and Google.
58 replies
33 months ago
*********** gym
Load shedding has been in South Africa from 2008. I cannot seem to access the gym within the time I want, because Ignite Fitness in Ferndale has no contingency plans for load shedding. However, my account is always debited in full, yet when there’s load shedding between 18:00 - 20:00, which is after my knock off time, and the time I prefer, I cannot access the gym. Their load shedding schedule keeps changing from one zone to another, yet they don’t even give the courtesy of sending out an sms for their updated zone, in fact an sms for the day’s schedule.
0 replies
35 months ago
Lucert Worst ISP EVER
The worst ISP ever. Their service is the worst, tariffs keep increasing, but their internet is always unstable and unreliable. Their customer support is almost nonexistent. Honestly, if I could **** on their cables, I would.
0 replies
46 months ago
I received a call from their agent Kayla who assisted me with reducing my insurance premium
I received a call from their agent Kayla who assisted me with reducing my insurance premium. Her explanation was great, as she took the time to explain to me everything to make sure that I understand everything.
134 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
7 (77.77777777777777%)