Messed around from pillar to post

It's been 3 months waiting for a new Smeg oven door to be installed. Every time I contact them as to why there is the delay, a new excuse is given, "The supply doesn't have stock. / The supplier sent the wrong colour. / The stock is stuck in customs. / The stock was lost./ etc." They're very quick to take your money then very poor at given the service paid for. Still do not have a clear answer as if they have a part, when it will arrive. The consultant at NewGees which has been responsible for this order is Francis.