NC
News Cafe Emperors Palace
Unclaimed Business
NC
News Cafe Emperors Palace
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Restaurants & Food
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About News Cafe Emperors Palace
News Cafe Emperors Palace has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked News Cafe Emperors Palace across 11 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePJ
Paul J
1 reviews | Active since Jan 2020
22 Feb 2026, 15:55
DISGUSTING news cafe Emperors Palace and franchise!!!
If I could give news cafe franchise a MINUS RATING! I would! We went to Emperors Palace - news cafe on Christmas day. I recommended that we go early, to avoid the rush, get good service and good food, then take a walk through the Casino. (R1600 for two people) WELL, DISGUSTING doesn't even cut it! We contacted their H.O (which is apparently in Edenvale, close to us) soon after the ORDEAL!!! on 13 January, Yashantha ASSURED us that the regional operational manager would revert SOONEST! This F()(ked up our whole Christmas day! we ended up going home both ****ED OFF! DISGUSTING FOOD and bad service!!! Today is 22 Feb 2026 - almost TWO MONTHS LATER!!! And we have yet to hear from ANYONE from news cafe??? AVOID AVOID AVOID!!!
Helpful (0)
|Replies (0)PJ
Paul J
1 reviews | Active since Jan 2020
22 Feb 2026, 15:55
DISGUSTING news cafe Emperors Palace and franchise!!!
If I could give news cafe franchise a MINUS RATING! I would! We went to Emperors Palace - news cafe on Christmas day. I recommended that we go early, to avoid the rush, get good service and good food, then take a walk through the Casino. (R1600 for two people) WELL, DISGUSTING doesn't even cut it! We contacted their H.O (which is apparently in Edenvale, close to us) soon after the ORDEAL!!! on 13 January, Yashantha ASSURED us that the regional operational manager would revert SOONEST! This F()(ked up our whole Christmas day! we ended up going home both ****ED OFF! DISGUSTING FOOD and bad service!!! Today is 22 Feb 2026 - almost TWO MONTHS LATER!!! And we have yet to hear from ANYONE from news cafe??? AVOID AVOID AVOID!!!
0
Replies (0)KM
Kevin M
1 reviews | Active since Jan 2020
5 Mar 2024, 12:30
Bad Security
Saturday 2024/03/02 me and some friends was at News Cafe Emperors Palace. We ordered some drinks and enjoy. The security however were very unfriendly. After being there for more or less three hours, the security wanted us to leave because he needed space for other patrons. Some of my friends were still sitting when he moved the people to where we sit. I feel it was rude and inconsiderate. The management of News Cafe must really look in to their security.
Helpful (0)
|Replies (0)KM
Kevin M
1 reviews | Active since Jan 2020
5 Mar 2024, 12:30
Bad Security
Saturday 2024/03/02 me and some friends was at News Cafe Emperors Palace. We ordered some drinks and enjoy. The security however were very unfriendly. After being there for more or less three hours, the security wanted us to leave because he needed space for other patrons. Some of my friends were still sitting when he moved the people to where we sit. I feel it was rude and inconsiderate. The management of News Cafe must really look in to their security.
0
Replies (0)MA
Michayla A
1 reviews | Active since Jan 2020
1 Jan 2024, 17:11
Horrible service and ****** at news-cafe Emporors palace
Today I went with my partner to News Cafe Emperors Palace , we walk in picked a place to sit as there was no sign or someone stopping us as to where we want to be seated. We settled in ordered and got our drinks. 5 mins later we see people pointing and complaining why we seated there at first we left it and the manager was then called. He came to us explaining that this place where we seated required that we need to but a bottle , we advised our waitress didn’t tell us that and we will leave after we had the drink. He said unfortunately we can’t leave we need to purchase a bottle. The drama continued and we felt so attacked and like its unfair , every 5 mins the waitress would come and force us “its time to buy the bottle. I got angry with only few sips from my drink I left , unfortunately they kept my partner and advised he is not going anywhere. The unpleasant experience was horrific. I went back explained I’ll pay for the drink i sipped on and my partners one the other 2 drinks I haven’t touched based on the horrible customer experience I received. The manager advised the staff she had to pay because he told her no one leaves this festive with out purchasing a bottle. I felt sorry and cover the bill because moral of the story is none of them wanted to take accountability for the way they treated us. News Cafe emperors palace are ****** forcing people into buying things that people don’t want .
Helpful (0)
|Replies (0)MA
Michayla A
1 reviews | Active since Jan 2020
1 Jan 2024, 17:11
Horrible service and ****** at news-cafe Emporors palace
Today I went with my partner to News Cafe Emperors Palace , we walk in picked a place to sit as there was no sign or someone stopping us as to where we want to be seated. We settled in ordered and got our drinks. 5 mins later we see people pointing and complaining why we seated there at first we left it and the manager was then called. He came to us explaining that this place where we seated required that we need to but a bottle , we advised our waitress didn’t tell us that and we will leave after we had the drink. He said unfortunately we can’t leave we need to purchase a bottle. The drama continued and we felt so attacked and like its unfair , every 5 mins the waitress would come and force us “its time to buy the bottle. I got angry with only few sips from my drink I left , unfortunately they kept my partner and advised he is not going anywhere. The unpleasant experience was horrific. I went back explained I’ll pay for the drink i sipped on and my partners one the other 2 drinks I haven’t touched based on the horrible customer experience I received. The manager advised the staff she had to pay because he told her no one leaves this festive with out purchasing a bottle. I felt sorry and cover the bill because moral of the story is none of them wanted to take accountability for the way they treated us. News Cafe emperors palace are ****** forcing people into buying things that people don’t want .
0
Replies (0)KM
MK
Malambule K
1 reviews | Active since Jan 2020
18 Feb 2023, 19:19
Poor service!
Poor service at best. We got there and we were left for unattended and I ended up going to the bar to buy drinks. They gave me a dirty glass and the other drink didn’t have spirits. We complained to the waiter and we never got any response. This is a live review.
Helpful (0)
|Replies (0)MK
Malambule K
1 reviews | Active since Jan 2020
18 Feb 2023, 19:19
Poor service!
Poor service at best. We got there and we were left for unattended and I ended up going to the bar to buy drinks. They gave me a dirty glass and the other drink didn’t have spirits. We complained to the waiter and we never got any response. This is a live review.
0
Replies (0)NN
Nomfundo N
1 reviews | Active since Jan 2020
10 Jan 2023, 08:21
Fraudulent behaviour from News Cafe waitreess
On Friday 6th January 2023 my partner and friends went out for drinks at News Cafe in Emperors Palace. Upon our arrival, a waitress came and showed us a table to sit. There were people already sitting there and she said we must sit there. my partner told her to first ask the people who were already occupying the table if we can sit and then she did so and we ended up sitting there. While sitting, I asked the waitress to clean the table and she said she can't come the other side of the table and gave me, the customer to wipe the table for her which is the most rude thing any waitress can do. We ordered our drinks and food and enjoyed the night. The music was good and the vibe was also good. the time came for us to go home and we asked for the bill. When the bill arrived she added drinks that we didn't order thinking that we were drunk. I told her to remove the items that we did not order but she ended up not removing all them and it became caotic. I wanted to escalate the matter but the bouncers became very rude and told us to pay the bill. I kept on persisting that I will not pay a bill that is not mine because of a waitress that has decided to to fraud. I ended up paying the bill which was R2500.00 and it was R900 extra. The worst part is that the very same waitress said where is her tip and that took me off completely. I would like my refund from News Cafe in Emperors Palace and I plan on not visiting the franchise ever again because my experience there was horrible.
Helpful (0)
|Replies (0)NN
Nomfundo N
1 reviews | Active since Jan 2020
10 Jan 2023, 08:21
Fraudulent behaviour from News Cafe waitreess
On Friday 6th January 2023 my partner and friends went out for drinks at News Cafe in Emperors Palace. Upon our arrival, a waitress came and showed us a table to sit. There were people already sitting there and she said we must sit there. my partner told her to first ask the people who were already occupying the table if we can sit and then she did so and we ended up sitting there. While sitting, I asked the waitress to clean the table and she said she can't come the other side of the table and gave me, the customer to wipe the table for her which is the most rude thing any waitress can do. We ordered our drinks and food and enjoyed the night. The music was good and the vibe was also good. the time came for us to go home and we asked for the bill. When the bill arrived she added drinks that we didn't order thinking that we were drunk. I told her to remove the items that we did not order but she ended up not removing all them and it became caotic. I wanted to escalate the matter but the bouncers became very rude and told us to pay the bill. I kept on persisting that I will not pay a bill that is not mine because of a waitress that has decided to to fraud. I ended up paying the bill which was R2500.00 and it was R900 extra. The worst part is that the very same waitress said where is her tip and that took me off completely. I would like my refund from News Cafe in Emperors Palace and I plan on not visiting the franchise ever again because my experience there was horrible.
0
Replies (0)SR
Sello R
1 reviews | Active since Jan 2020
3 Jul 2022, 18:36
Horrible service
The staff takes forever to prepare a mere drink. The basic cappuccino took them 20 minutes to prepare which is just horrible business management. The waiters are standing by the door and don't attend to tables. The meals are not prepared to standard and it's extremely disappointing.
Helpful (0)
|Replies (0)SR
Sello R
1 reviews | Active since Jan 2020
3 Jul 2022, 18:36
Horrible service
The staff takes forever to prepare a mere drink. The basic cappuccino took them 20 minutes to prepare which is just horrible business management. The waiters are standing by the door and don't attend to tables. The meals are not prepared to standard and it's extremely disappointing.
0
Replies (0)LT
Lorna T
1 reviews | Active since Jan 2020
27 Nov 2021, 20:11
Complaint
I had the worst service ever in a restaurant. The waitress took forever to attend to us. The cream on used in the hot chocolate was sour. I did eventually find the Manager and complained but all he did was apologies. I will not recommend this place to anyone.
Helpful (0)
|Replies (0)LT
Lorna T
1 reviews | Active since Jan 2020
27 Nov 2021, 20:11
Complaint
I had the worst service ever in a restaurant. The waitress took forever to attend to us. The cream on used in the hot chocolate was sour. I did eventually find the Manager and complained but all he did was apologies. I will not recommend this place to anyone.
0
Replies (0)