Rude arrogant Manager and unprofessional waitress at NEWS CAFE ROSEBANK!!

On the 17th of March 2023, we went to News Café in Rosebank with a colleague to grab some drinks after work, a regular routine that we are used to occasionally. We paid the first order coz we thought we are leaving, but we didn`t so we ordered two more drinks. She brought the drinks to the table, at that time i had went to the Atm to withdraw some cash because the Card was not working, so my colleague was left at the table. When the waitress brought the drinks to the table, we had two more beers left in the ice bucket. She mixed up the new with the old and wanted to charge us. The waitress got our orders mixed up and wanted to charge us for the drinks that we had already paid for on the first round. It caused issues, she called the manager, and we went to the computer to see the order but the whole thing was weird.

THE OUTCOME:

The manager sided with the waiter, took our ice bucket with beers that we paid for aggressively from the table and went to package the beers, brought them back and kicked us out; told us never to return to News Cafe ever again. WE HAVE A VIDEO/PROOF OF THIS!! I attached Screenshots of that Video because i couldn`t load the Video.

Apparently, this guy is not just the manager but is also a partner in the business (Not Confirmed) that is why he was rude and arrogant towards us as customers and can get away with this kind of behavior.

This manager is very unprofessional and does not hold his staff accountable. He supports all the bull**** the staff do. The waitresses/waiters will continue to portray this kind of behavior knowing very well that their direct manager support their unprofessional behaviors.