TN
Tears N
Active since Feb 2020
9
Reviews
0
Industries
Reviews
9 reviews2 months ago
Urgent Complaint and Immediate Cancellation Request – Unauthorized Debit and Poor Customer Service
Dear Hello Peter Support Team, I am writing to formally lodge a complaint and request the immediate cancellation of my Mweb subscription prior to activation. I would like to provide full context to explain my frustration. I subscribed to Mweb services with a clearly agreed activation date of 25 February 2026, as I am still using until that date. It was explicitly agreed that billing and debit orders would only commence upon activation. Despite this, a debit order was attempted before the activation date, which resulted in a bounced transaction and bank charges on my account. This attempt was unauthorized, and I did not give any mandate for billing prior to 25 February. In addition to this billing issue, the customer service I have received has been extremely disappointing: • The WhatsApp support system assigns different agents but does not provide effective assistance. • When I was finally contacted by an agent, I was transferred to the billing team but left on hold for an extended period with no response. I was forced to end the call because no one attended to me. When I tried to call directly, the same thing happened. I tried the live chat on the App ,still no feedback. I can only imagine how the support service will be once I am activated and using them. • Overall, it has been extremely difficult to get any feedback or meaningful assistance regarding this issue. This combination of unauthorized debit attempts and poor customer support has caused significant frustration and a complete lack of confidence in proceeding with Mweb. As such, I urgently request the following: 1. Immediate cancellation of my subscription prior to activation, with no penalties because I have not used their services yet. 2. Written confirmation that no further debit attempts will be made before 25 February 2026 and after the date. 3. Reversal of all charges incurred as a result of the premature debit attempt. 4. Prompt, written confirmation of resolution and cancellation. Kind regards, Tears Maite Nghamuni
0 replies
2 months ago
Urgent Complaint and Immediate Cancellation Request – Unauthorized Debit and Poor Customer Service
Dear Hello Peter Support Team, I am writing to formally lodge a complaint and request the immediate cancellation of my Mweb subscription prior to activation. I would like to provide full context to explain my frustration. I subscribed to Mweb services with a clearly agreed activation date of 25 February 2026, as I am still using until that date. It was explicitly agreed that billing and debit orders would only commence upon activation. Despite this, a debit order was attempted before the activation date, which resulted in a bounced transaction and bank charges on my account. This attempt was unauthorized, and I did not give any mandate for billing prior to 25 February. In addition to this billing issue, the customer service I have received has been extremely disappointing: The WhatsApp support system assigns agents but does not provide effective assistance. When I was contacted by an agent, I was transferred to the billing team but left on hold for an extended period with no response. I was forced to end the call because no one attended to me. Overall, it has been extremely difficult to get any feedback or meaningful assistance regarding this issue. This combination of unauthorized debit attempts and poor customer support has caused significant frustration and a complete lack of confidence in proceeding with Mweb. As such, I urgently request the following: Immediate cancellation of my subscription prior to activation, with no penalties. Written confirmation that no further debit attempts will be made before 25 February 2026. Reversal of all charges incurred as a result of the premature debit attempt. Prompt, written confirmation of resolution and Immediate cancellation before the 25th of February 2026,the actual start date. Please treat this matter as urgent. I require immediate written confirmation to prevent further financial impact. Kind regards, Tears Nghamuni
0 replies
35 months ago
Rude arrogant Manager and unprofessional waitress at NEWS CAFE ROSEBANK!!
On the 17th of March 2023, we went to News Café in Rosebank with a colleague to grab some drinks after work, a regular routine that we are used to occasionally. We paid the first order coz we thought we are leaving, but we didn`t so we ordered two more drinks. She brought the drinks to the table, at that time i had went to the Atm to withdraw some cash because the Card was not working, so my colleague was left at the table. When the waitress brought the drinks to the table, we had two more beers left in the ice bucket. She mixed up the new with the old and wanted to charge us. The waitress got our orders mixed up and wanted to charge us for the drinks that we had already paid for on the first round. It caused issues, she called the manager, and we went to the computer to see the order but the whole thing was weird. THE OUTCOME: The manager sided with the waiter, took our ice bucket with beers that we paid for aggressively from the table and went to package the beers, brought them back and kicked us out; told us never to return to News Cafe ever again. WE HAVE A VIDEO/PROOF OF THIS!! I attached Screenshots of that Video because i couldn`t load the Video. Apparently, this guy is not just the manager but is also a partner in the business (Not Confirmed) that is why he was rude and arrogant towards us as customers and can get away with this kind of behavior. This manager is very unprofessional and does not hold his staff accountable. He supports all the bull**** the staff do. The waitresses/waiters will continue to portray this kind of behavior knowing very well that their direct manager support their unprofessional behaviors.
0 replies
39 months ago
BAD SERVICE ,Not Responding to Phones and not resolving tickets on time.
I am not happy with Rain. They don`t answer phones and take time to respond o to tickets for support. The phones just rings and no answer. There is no support whatsoever , the service to resolve issue is bad and that time i have two accounts with them. This is just frustrating. I am now considering cancelling all of them and never look back. This is bad bad service... Customers need support and their system is just not working.
120 replies
39 months ago
Telkom gave my Ricad number away.
I lost my phone and the simcard in December, I have been using this sim card for years. Then I went to the Telkom Rosebank branch and this rude woman who acted like she didn`t want to help me checked my number on the system so i can swim swap. Then she told me my number belongs to another person. Telkom was too quick to give my number away. What i don't understand is that i have been using this number for years and i registered it for my most personal things and accounts that can be compromised or hacked. This number has my most sensitive information. I used it at the bank, accounts and many more things. So basically, anyone from Telkom can just take a number that I bought directly in the store, then we are not safe with Telkom and it was Ricad. The least they could do is to check who previously owned it and monitor activity on the sim card if it`s been used or not and make attempts to get my number back. I believe my sim card was sold to someone within a month of not using it and they make it look like i was never the owner in the first place. The number is off , i tried calling it several times so how is it that it’s given to someone. Something is very fishy. Now when i log into my accounts, I have to reset the pins and the pin goes directly to that number. How is this safe for Telkom customers and their personal data protection if you just take the sim and give it to someone without thinking twice about what you are doing.
0 replies
39 months ago
Harassment by staff at Renprop
My complain is with regard to the management of The Link apartment in Rivonia called Renprop (Pty) Ltd. The harassment started when the relationship manager by the name of Lynnette Ley accused me of not paying the January Rent which I tried explaining to her on the phone that i paid the rent exactly on the 15ths of December 2022 for January 2023 and she kept on insisting that no the rent was paid for December 2022. She called me shouting and they sent me letters of demand for rent that I intentionally paid early December for January 2023 because just like most people i get paid early in December. I then sent her all the proof of payments but as an account person, she should have managed to see that there was money paid earlier on before she can escalate the issue and ruin my credit profile in the process. She eventually found the payment and said she will update the payment but the arrogance. She didn’t even apologize for ruining my credit profile and for her confusion that she missed the payment. They are very rude and shout at tenants whenever they see fit. Ever since I was staying there, I found the apartment in shambles and extremely dirty with ****roaches everywhere, a lot of things of were broken but I was patient. It took me months before I could get a remote for the gate of which I applied for, but they kept on giving me false promises. It really took long. So, my lease is ending of this month, and I gave notice to vacate the premises because there is always shortage of water, and we go days without water anyways. There is always a reason as to why we don’t have water. After terminating my lease, I was in contact with the contractor whom was supposed to come fix some of the things are that are worn out as well as do an inspection, She asked me when will I be moving out and I said I will come back to him, then she mentioned that I am supposed to be out by 12:pm on the 31st and I said its okay I will confirm the time. Meaning that I will confirming that the unit is empty once I have moved all my things out and have cleaned the place before that time. Then the contractor communicated with RENPROP, and a lady called at 11;40 uisng 011 463 6161 today, I didn’t hear her name. She was screaming at me telling me that I need to leave the premises etc, she was shouting, she didn’t want to listen to anything, and it was so embarrassing and heartening to see that Renprop treat their tenants like this when they are vacating. They keep on harassing me and for no reason. My lease was not terminated, I gave notice, and they are now treating me like I am refusing to leave the premises and it’s not even month end yet. These guys are unprofessional, Once you move in, you are in for another treat. I don’t appreciate her tone at all, she spoke to me like I was not a human being, like I was not the same person that occupied the same unit for 12 months and met my obligations. These guys are bad and very rude…..That`s not how you and talk to people.
0 replies
70 months ago
Affordable good quality Furniture
Their store in Centurion is quite good, they were helpful and I was happy with their service. I did a laybuy for a Couche and based on my previous experience with them, I know I will be satisfied because their products are of good quality and very affordable too. So for the most affordable furniture and good turnaround time, I highly recommend them.
53 replies
75 months ago
The Mattress King-Complaint about bad service delivery
Hello Peter, So I bought a Bed with The Mattress King at the Hydepark Branch in 2019,Few months into the Laybuy, I went to the Brach wanting to pay up my Laybuy and get the Bed. Unfortunately, when I went there, I learned that the store was closed and apparently they moved to Boksburg and as a customer I was not aware, So I tried several times to get through to them because I wanted to settle the Laybuy and get the bed delivered but the customer service was so bad and they kept giving me the run around until I finally called their offices in Durban and still did not help. When I finally decided to cancel the Laybuy, I called their offices in Boksburg and the manager screamed at me because I wanted a refund, He was so rude. I got a call from Durban from a guy called “Dane” who cut a deal with me Provided that I do not cancel the laybuy to which I agreed. But that was just another disaster, I kept paying the laybuy and he wouldn't even issue receipts or respond to my emails. l remained hopeful and continued paying. He don't respond to emails consistently and he ask for the same information you repeatedly send to him on emails over and over again. The service was terrible, Totally Bad for Business. So I cancelled my laybuy for good this time and asked for a refund. Dane asked me to send him an email with my Banking details, to which I did and they were supposed to refund my money within 10 Business days, Today is the 14th day and when I finally called him again yesterday, He still acted surprised and asked me if I did indeed send my bank details. I am so frustrated, because No 1:They want to take 10% of my money when it`s their fault that that they left without any notice to their clients, and kept insisting that I stay. It`s their fault that I am even cancelling the lay bye but they keep on insisting on the 10%,Now I have to lose my money over their incompetency . I am asking that they refund my full money asap.
56 replies
75 months ago
The Mattress King Complaint
Hello Peter, So I bought a Bed with The Mattress King at the Hydepark Branch in 2019,Few months into the Laybuy, I went to the Brach wanting to pay up my Laybuy and get the Bed. Unfortunately, when I went there, I learned that the store was closed and apparently they moved to Boksburg and as a customer I was not aware, So I tried several times to get through to them because I wanted to settle the Laybuy and get the bed delivered but the customer service was so bad and they kept giving me the run around until I finally called their offices in Durban and still did not help. When I finally decided to cancel the Laybuy, I called their offices in Boksburg and the manager screamed at me because I wanted a refund, He was so rude. I got a call from Durban from a guy called “Dane” who cut a deal with me Provided that I do not cancel the laybuy to which I agreed. But that was just another disaster, I kept paying the laybuy and he wouldn't even issue receipts or respond to my emails. l remained hopeful and continued paying. He don't respond to emails consistently and he ask for the same information you repeatedly send to him on emails over and over again. The service was terrible, Totally Bad for Business. So I cancelled my laybuy for good this time and asked for a refund. Dane asked me to send him an email with my Banking details, to which I did and they were supposed to refund my money within 10 Business days, Today is the 14th day and when I finally called him again yesterday, He still acted surprised and asked me if I did indeed send my bank details. I am so frustrated, because No 1:They want to take 10% of my money when it`s their fault that that they left without any notice to their clients, and kept insisting that I stay. It`s their fault that I am even cancelling the lay bye but they keep on insisting on the 10%,Now I have to lose my money over their incompetency . I am asking that they refund my full money asap.
0 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (88.88888888888889%)