Ignoring me is not nice.

I signed up for a service from Takealot - where one of the partners is News24. The deal was that if I pay a certain amount, I would get certain benefits from Takealot- like no delivery charges. In addition there are some partners - one of which is News24.

Now - I have paid. However I am not able to get access to news 24 articles. I have had an email where I was asked to provide a time where someone would contact me and help set it up. However, my follow up communications are being ignored.

I have paid for this deal in which I am supposed to get access a news 24 subscription in August. Now it is half way through October and I am still not subscribed.

I dont know who to contact and dont know how to get assistance because both Takealot and News24 are so impersonal that you cant contact anyone.

I would appreciate it if someone from either organisation would help instead of just ignoring me.

Finally! Why on earth would you give the responsibility to your customer to try and get him or herself hooked up correctly rather than just supplying the service that is being paid for.

Can anyone assist?