AW
Alan W
Active since Apr 2011
17
Reviews
0
Industries
Reviews
17 reviews6 months ago
Disappointing.
I signed up for a service from Takealot - where one of the partners is News24. The deal was that if I pay a certain amount, I would get certain benefits from Takealot- like no delivery charges. In addition there are some partners - one of which is News24. Now - I have paid. However I am not able to get access to news 24 articles. I have had an email where I was asked to provide a time where someone would contact me and help set it up. However, my follow up communications are being ignored. I have paid for this deal in which I am supposed to get access a news 24 subscription in August. Now it is half way through October and I am still not subscribed. I dont know who to contact and dont know how to get assistance because both Takealot and News24 are so impersonal that you cant contact anyone. I would appreciate it if someone from either organisation would help instead of just ignoring me. Finally! Why on earth would you give the responsibility to your customer to try and get him or herself hooked up correctly rather than just supplying the service that is being paid for. Can anyone assist?
0 replies
6 months ago
Ignoring me is not nice.
I signed up for a service from Takealot - where one of the partners is News24. The deal was that if I pay a certain amount, I would get certain benefits from Takealot- like no delivery charges. In addition there are some partners - one of which is News24. Now - I have paid. However I am not able to get access to news 24 articles. I have had an email where I was asked to provide a time where someone would contact me and help set it up. However, my follow up communications are being ignored. I have paid for this deal in which I am supposed to get access a news 24 subscription in August. Now it is half way through October and I am still not subscribed. I dont know who to contact and dont know how to get assistance because both Takealot and News24 are so impersonal that you cant contact anyone. I would appreciate it if someone from either organisation would help instead of just ignoring me. Finally! Why on earth would you give the responsibility to your customer to try and get him or herself hooked up correctly rather than just supplying the service that is being paid for. Can anyone assist?
0 replies
34 months ago
DONT call your cusomers DUMMY
I placed an order on ASAP - Pick n Pays delivery service. They took my money, but did not deliver my goods. They have now closed the order. They say they have delivered my goods. I phoned because I did not get my stuff. They said they would get back to me in an hour and re-do the delivery for end of day. I heard nothing. One hour later I phoned back to ask what was going on and I was told they are working on it. They said they would never tell someone that they could phone back in an hour. But they did! My wife had a similar thing happpen to her - and they also said they would get back the same day - it took ages to sort out. THEN - I got a message from Cusomer care. The letter addresses as Dear DUMMY. I do not appreciate as a customer being called DUMMY. What an insult! DONT call your customers DUMMY. I dont accept this. You did it in writing too. I think I will use Checkers 60/60 from now on and you can call other customers DUMMY and treat them like dirt. But not me anymore.
106 replies
36 months ago
Disapointed and Frankly Disgusted.
My parents have invested money in Old Mutual for their retiremnet. My father passed away at the end of last year. She has a few products at Old Mutual that were paying into my parents joint bank account. She has asked me to assist her in getting the bank details changed so that they are paying into her new check account. The executor of my Dads Estate has closed the Joint bank account as part of the process of wrapping up the estate. I have been assisting my mother trying to request that the money, which my mother is supposed to be living off from one of her policies into her own bank account. Old Mutual has been the most uncaring, unresponsive and unhlepful organisation. I have met with inefficiency, incompetence and worst of all complete and utter disinterest in my mother, her wellbeing and her financial situation. I thought that is what Old Mutual was there for. I realise now that we are on our own. We cannot speak to people. We start every query and request for help with a new call centre agent and we get nowhere. My mom also has a so called broker looking after her portfolio and someone from Old Mutual Wealth. Both of which seem either unable, disinterested or unwilling to help. I cannot begin to tell you the extent of my disapointment and disgust at what I have witnessed. How can it take more than 5 months to get help in changing bank details so that a pensioner can access their own money. I am an investor with Old Mutual Myself and am considering whether there are other options out there for me as I dont want to be treated this way when I am old and in need of help from Old Mutual. Old Mutual seems like nothing more than a self interested, money grabbing corporation with absolutely no interest in their customers to the extent that the suffering of a pensioner if of no consequence.
212 replies
40 months ago
Unbelievable - just poor service, a disfunctional process and untrained and unhelpful agents at the call centre.
How awful to try and deal with DSTV. They just dont care and the agents aren untrained and dont know what advice to give. After the passing of my father, I have been trying since mid November to change debit order details. I am so frustrated with DSTV - but they will not assist in anyway. I just get the run around every time. I had someone phone me after the last time I complained and they said they would help me. They sent me the forms to fill in and told me they will help. I submitted and then the run around started again. I dispise this organisation so deeply now. I have cancelled my own DSTV subscription because I wont personally deal with this organisation anymore. However I am still trying to resolve my moms DSTV issues. I cant believe it.
132 replies
41 months ago
DSTV - a nightmare to deal with
It is impossible to get assistance from DSTV. Recently my dad passed away and I needed to get their DSTV decoder and service transferred into my moms name. This has been an impossible feat. One that has left me ripping my hair out. I started trying to get this done in Mid November and no progress has been made to date. I have sent the documents that I have been requested to send numerous times. Each agent I deal with tells me a different story and introduces somethign new. Some say I must cancel the service and start over. Others say I must fill in the change of ownership form and send a death certificate and necessary ID's and they will do it within 48 to 72 hours. Some say I must send the documents and they will do it in 7 days. Then one said I cannot send the documents that were requested, but need a letter from the executor of my Dads estate. Some just plug you into the wall and never come back. Some say that I need to open a completely new account for my mother and then transfer teh decoder to her and cancel my dads account. Some say that we must come into the office at Rosebank. Otehrs say we can go to an office in Pretoria (where my mom lives) but cannot tell me where one is or which brances can assist. I have spent hours on the phone that I can ill afford. In the meantime, I have been able to sort out transfers of my dads internet service, insurances, medical aid, debit orders to my moms account. However DSTV is the one that seems impossible to work with. The organisation culture seems toxic, the handling of custmers is also toxic. Personally, I have cancelled my DSTV accout and my family and I have made alternative arrangements for our viewing entertainment, because of my experiences back then. Is there anyway someone can assist. I have written this whole complaint with the DSTV "on hold" music playing in the background and am still plugged into the wall.
132 replies
48 months ago
Same day delivery - is it a scam?
I ordered a product on 11 May 2022, and paid the same day delivery fee. I received an email confirming my order etc.. at 08H32 on the same day. However despite accepting the same day delivery fee, the order was scheduled for 13 May 2022. This is not even next day delivery - but the day after the next day delivery. On seeing the delivery schedule I immediately sent a query asking them to look into the matter and do same day delivery - as it was already paid for. The date stamp on that query is 11 May at 08H36. At the time of initiating this complaint which is more than 24 hours later - they have not even addressed my query, let alone made my delivery. Takealot - if you take your customers money for same day delivery - then you must meet your obligation and delvier the product on the same day. It is that simple. I am not even able to get a response after submitting several queries over the past 24 hours. I still have no product and am out of pocket for the same day delivery fee. Treat customers better please.
0 replies
48 months ago
Same day delivery scam
Takealot took my money for a same day delivery. Then scheduled the delivery for two days later. I paid the same day delivery fee and the order was confirmed at ) 08H32 on 11 May 2022 for same day delivery. The delivery was scheduled for Friday 13 May 2022. I have been trying to get hold of Takealot since 08H36 yesterday monring - and as of 10am today I have still had no response - besides that they informed me that I would have had to have my order in before 11H30 to qualify for same day delivery - Duh! Takealot - 08H32 is before 11H30. So I still dont have my product the day after. I still have to wait till tomorrow according to their schedule - and my queries on what happens with my same day delivery fee remains unanswered. They just took the money, and cant even answer my query. Dont know why large companies think they can treat customers this way. Probably because "little people" cant do anything about it. Give back my same day delivery fee Takealot, and have the manners to respond appropriately to my query.
0 replies
65 months ago
takealot.com is impressive
I have done all my Christmas Shopping with takealot.com this year. I have to say that without fail deliveries have been quick, painless and efficient. I have also found the delivery staff to be professional and friendly. I even had deliveries done on a Sunday. I assume this is to handle the Christmas rush. Thank you.
0 replies
65 months ago
I will be avoiding NetFlorist in the future.
The birthday lunch is over and there was no flowers and no cake - so embarrassing - all courtesy of NetFlorist. Was expensive too. Spent lots of money for that. I'm told the cake and flowers will get here eventually. How fantastic to know. I'm wondering what I will do with it now. I don't recommend them to anyone. Their call center was unable to offer me any hope, assistance or support. Yikes.
0 replies
Review Distribution
5 Star
1 (5.882352941176471%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (29.41176470588235%)
1 Star
11 (64.70588235294117%)