Harassment and Privacy Violation by Newtons Attorneys under Absa Bank

On June 15, 2024, I received over 10 harassing calls from Newtons Attorneys regarding an outstanding amount of R1900 on my Absa credit card, which I have been diligently paying. Despite being in a meeting, they persistently called, even contacting my friends and disclosing my private financial matters. This is a clear violation of the POPI Act.

I have never denied my debt and have been making regular payments, so I do not understand this harassment. When Busisiwe Majubane called, I asked why she was contacting me and sharing my personal financial details with others. She claimed Absa provided a file with various contact numbers and they were unsure which to dial. She assured me that she had deleted the unnecessary numbers, retaining only my two main numbers, including my work line and email address.

To my dismay, today she called those numbers again, showing impatience despite my previous compliance. I work in a corporate environment, often in meetings, and cannot always answer calls immediately. We had agreed that the payment due date is the 17th of each month. However, I have already received four text messages and numerous calls before the due date.

It is unfortunate that my long-standing relationship with Absa, spanning over 20 years, is ending on such a sour note. This conduct is entirely unacceptable.