NL
NEXT LEVEL Fibre
Unclaimed Business
NL
NEXT LEVEL Fibre
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Internet & Telecoms
#36NPS Score
0Unlikely
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
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Mari S
1 reviews | Active since Jan 2020
10 Jan 2024, 11:53
ISP Migration and lack of internet
A salesperson from NEXT LEVEL FIBRE approached me in November with a great deal and convinced me to change my ISP from MWeb to Vodacom Fibre. During the conversation, I specifically asked him if there would be any downtime during the change-over, to which he confidently rep**** that there would be NO downtime. He assured me that I would only have to unplug the old router and plug in the new Vodafone router, and the process would be complete. However, in reality, things turned out to be far from what he had suggested. I have been without internet for 10 days now, and it's been difficult to pinpoint the responsible party as there are four different stakeholders involved in this situation. Firstly, the salesperson from NEXT LEVEL FIBRE failed to disclose the full extent of the switch/migration process. The VODACOM FIBRE call centre also failed to explain the whole process to me, and the person from VUMATEL/BRITELINK MCT using the incorrect terminology also contributed to the delay in the migration. When she called me, she asked me about a Fibre INSTALLATION, and by the time she phoned me, I didn't know that VUMATEL would be part of this whole migration. When she asked me about a fibre INSTALLATION, I said NO - I don't need a fibre installation. I only wanted to change my ISP, not my fibre connection. It was only on the fifth day that Shafeq Khan from VODACOM fibre explained the whole process to me. By then, I was back to square one. I also learned that MWeb only released the line on 04/01/2024. The salesperson from NEXT LEVEL FIBRE didn't mention anything to me regarding this fact that MWeb must first release the "fibre line" to Vodacom. This entire process has been a total mess, and I'm losing valuable time and money. Everyone involved seems to be passing the bucket, leaving me feeling helpless and outraged.In November, a salesperson from NEXT LEVEL FIBRE approached me with an offer to switch my ISP from MWeb to Vodacom Fibre. During our conversation, I asked him if there would be any downtime during the change-over, and he confidently assured me that there would be NO downtime. He even went as far as to say that I would only need to unplug the old router and plug in the new Vodafone router to complete the process. However, the reality turned out to be quite different from what he had promised. I have been without internet for 10 days now, and it has been difficult to determine who is responsible for this situation. There are four different stakeholders involved in this process, and each one seems to be passing the buck. The salesperson from NEXT LEVEL FIBRE failed to disclose the full extent of the switch/migration process, and the VODACOM FIBRE call centre was also unable to provide me with the necessary information. Even the person from VUMATEL/BRITELINK MCT using the incorrect terminology contributed to the delay in the migration. Although I had informed them that I already had a fibre connection, they asked me about a Fibre INSTALLATION, which added to the confusion. It was only on the fifth day that Shafeq Khan from VODACOM fibre explained the entire process to me. However, by then, I was back to square one. Moreover, I learned that MWeb only released the line on 04/01/2024, which was not communicated to me by the salesperson from NEXT LEVEL FIBRE. This entire process has been a complete mess, and I'm losing valuable time and money. I believe that everyone involved should take responsibility for their actions and stop passing the buck. I feel helpless and outraged, and I expect this issue to be resolved soon.In November, a salesperson from NEXT LEVEL FIBRE approached me with an offer to switch my ISP from MWeb to Vodacom Fibre. During our conversation, I asked him if there would be any downtime during the change-over, and he confidently assured me that there would be NO downtime. He even went as far as to say that I would only need to unplug the old router and plug in the new Vodafone router to complete the process. However, the reality turned out to be quite different from what he had promised. I have been without internet for 10 days now, and it has been difficult to determine who is responsible for this situation. There are four different stakeholders involved in this process, and each one seems to be passing the buck. The salesperson from NEXT LEVEL FIBRE failed to disclose the full extent of the switch/migration process, and the VODACOM FIBRE call centre was also unable to provide me with the necessary information. Even the person from VUMATEL/BRITELINK MCT using the incorrect terminology contributed to the delay in the migration. Although I had informed them that I already had a fibre connection, they asked me about a Fibre INSTALLATION, which added to the confusion. It was only on the fifth day that Shafeq Khan from VODACOM fibre explained the entire process to me. However, by then, I was back to square one. Moreover, I learned that MWeb only released the line on 04/01/2024, which was not communicated to me by the salesperson from NEXT LEVEL FIBRE. This entire process has been a complete mess, and I'm losing valuable time and money. I believe that everyone involved should take responsibility for their actions and stop passing the buck. I feel helpless and outraged, and I expect this issue to be resolved soon.
Helpful (0)
|Replies (0)MS
Mari S
1 reviews | Active since Jan 2020
10 Jan 2024, 11:53
ISP Migration and lack of internet
A salesperson from NEXT LEVEL FIBRE approached me in November with a great deal and convinced me to change my ISP from MWeb to Vodacom Fibre. During the conversation, I specifically asked him if there would be any downtime during the change-over, to which he confidently rep**** that there would be NO downtime. He assured me that I would only have to unplug the old router and plug in the new Vodafone router, and the process would be complete. However, in reality, things turned out to be far from what he had suggested. I have been without internet for 10 days now, and it's been difficult to pinpoint the responsible party as there are four different stakeholders involved in this situation. Firstly, the salesperson from NEXT LEVEL FIBRE failed to disclose the full extent of the switch/migration process. The VODACOM FIBRE call centre also failed to explain the whole process to me, and the person from VUMATEL/BRITELINK MCT using the incorrect terminology also contributed to the delay in the migration. When she called me, she asked me about a Fibre INSTALLATION, and by the time she phoned me, I didn't know that VUMATEL would be part of this whole migration. When she asked me about a fibre INSTALLATION, I said NO - I don't need a fibre installation. I only wanted to change my ISP, not my fibre connection. It was only on the fifth day that Shafeq Khan from VODACOM fibre explained the whole process to me. By then, I was back to square one. I also learned that MWeb only released the line on 04/01/2024. The salesperson from NEXT LEVEL FIBRE didn't mention anything to me regarding this fact that MWeb must first release the "fibre line" to Vodacom. This entire process has been a total mess, and I'm losing valuable time and money. Everyone involved seems to be passing the bucket, leaving me feeling helpless and outraged.In November, a salesperson from NEXT LEVEL FIBRE approached me with an offer to switch my ISP from MWeb to Vodacom Fibre. During our conversation, I asked him if there would be any downtime during the change-over, and he confidently assured me that there would be NO downtime. He even went as far as to say that I would only need to unplug the old router and plug in the new Vodafone router to complete the process. However, the reality turned out to be quite different from what he had promised. I have been without internet for 10 days now, and it has been difficult to determine who is responsible for this situation. There are four different stakeholders involved in this process, and each one seems to be passing the buck. The salesperson from NEXT LEVEL FIBRE failed to disclose the full extent of the switch/migration process, and the VODACOM FIBRE call centre was also unable to provide me with the necessary information. Even the person from VUMATEL/BRITELINK MCT using the incorrect terminology contributed to the delay in the migration. Although I had informed them that I already had a fibre connection, they asked me about a Fibre INSTALLATION, which added to the confusion. It was only on the fifth day that Shafeq Khan from VODACOM fibre explained the entire process to me. However, by then, I was back to square one. Moreover, I learned that MWeb only released the line on 04/01/2024, which was not communicated to me by the salesperson from NEXT LEVEL FIBRE. This entire process has been a complete mess, and I'm losing valuable time and money. I believe that everyone involved should take responsibility for their actions and stop passing the buck. I feel helpless and outraged, and I expect this issue to be resolved soon.In November, a salesperson from NEXT LEVEL FIBRE approached me with an offer to switch my ISP from MWeb to Vodacom Fibre. During our conversation, I asked him if there would be any downtime during the change-over, and he confidently assured me that there would be NO downtime. He even went as far as to say that I would only need to unplug the old router and plug in the new Vodafone router to complete the process. However, the reality turned out to be quite different from what he had promised. I have been without internet for 10 days now, and it has been difficult to determine who is responsible for this situation. There are four different stakeholders involved in this process, and each one seems to be passing the buck. The salesperson from NEXT LEVEL FIBRE failed to disclose the full extent of the switch/migration process, and the VODACOM FIBRE call centre was also unable to provide me with the necessary information. Even the person from VUMATEL/BRITELINK MCT using the incorrect terminology contributed to the delay in the migration. Although I had informed them that I already had a fibre connection, they asked me about a Fibre INSTALLATION, which added to the confusion. It was only on the fifth day that Shafeq Khan from VODACOM fibre explained the entire process to me. However, by then, I was back to square one. Moreover, I learned that MWeb only released the line on 04/01/2024, which was not communicated to me by the salesperson from NEXT LEVEL FIBRE. This entire process has been a complete mess, and I'm losing valuable time and money. I believe that everyone involved should take responsibility for their actions and stop passing the buck. I feel helpless and outraged, and I expect this issue to be resolved soon.
0
Replies (0)MV
Malane V
1 reviews | Active since Jan 2020
22 Jan 2023, 14:59
Untrustworthy and possibly fraudulent
One of their salesmen (Mr Keaton Benjamin) approached us Nov 2022 with a Vodacom/Vumatel Black Friday Promotion. I agreed to a month-to-month contract specifically due to Vumatel's bad reputation - so that in case they are a dissapointment it would be easy to cancel their services). We've now had a whole week of no internet connection. I phoned Vodacom (19-01-2023) to cancel services and they informed me that I have a 24 MONTH contract with them!! Luckily I took pictures of the documents I signed that day (not even Vodacom has sent anything in writing at this stage about what type of contract I have, saying it's because Vumatel hasn't confirmed the promotion (or something) yet). On it I noted that the part where one has to choose the contract term is not filled in. The Next Level Fibre employee signed me up for a 24 month contract instead of a month-to-month one! He had both mine and my husband's contact numbers in his hands on those forms. If he did not remember what we agreed on, why did he not call one of us to confirm our decision?! I tried contacting him on both provided numbers and there was no answer. I sent an email to Next Level Fibre and there has not been a response as of yet. I managed to get a hold of the empoyer (Mr. Clinton) (Friday 20-01-2023) and explained my situation. He requested that I send him a WhatsApp message and he'll call me back momentarily. I sent him a message as well as the documents, but he never phoned. He sent a message at 18h asking if he could phone me the next morning (Saturday) after he has spoken to Mr. Benjamin. Saturday came and went and this time he hasn't even sent a message. I am now stuck in a 2 year contract with an internet privider that provides no internet because of either negligence or fraud on Mr. Benjamin's part (maybe he got a higher commission?). This company is untrustworthy and does not care about the clients they come in contact with.
Helpful (0)
|Replies (0)MV
Malane V
1 reviews | Active since Jan 2020
22 Jan 2023, 14:59
Untrustworthy and possibly fraudulent
One of their salesmen (Mr Keaton Benjamin) approached us Nov 2022 with a Vodacom/Vumatel Black Friday Promotion. I agreed to a month-to-month contract specifically due to Vumatel's bad reputation - so that in case they are a dissapointment it would be easy to cancel their services). We've now had a whole week of no internet connection. I phoned Vodacom (19-01-2023) to cancel services and they informed me that I have a 24 MONTH contract with them!! Luckily I took pictures of the documents I signed that day (not even Vodacom has sent anything in writing at this stage about what type of contract I have, saying it's because Vumatel hasn't confirmed the promotion (or something) yet). On it I noted that the part where one has to choose the contract term is not filled in. The Next Level Fibre employee signed me up for a 24 month contract instead of a month-to-month one! He had both mine and my husband's contact numbers in his hands on those forms. If he did not remember what we agreed on, why did he not call one of us to confirm our decision?! I tried contacting him on both provided numbers and there was no answer. I sent an email to Next Level Fibre and there has not been a response as of yet. I managed to get a hold of the empoyer (Mr. Clinton) (Friday 20-01-2023) and explained my situation. He requested that I send him a WhatsApp message and he'll call me back momentarily. I sent him a message as well as the documents, but he never phoned. He sent a message at 18h asking if he could phone me the next morning (Saturday) after he has spoken to Mr. Benjamin. Saturday came and went and this time he hasn't even sent a message. I am now stuck in a 2 year contract with an internet privider that provides no internet because of either negligence or fraud on Mr. Benjamin's part (maybe he got a higher commission?). This company is untrustworthy and does not care about the clients they come in contact with.
0
Replies (0)