Untrustworthy and possibly fraudulent

One of their salesmen (Mr Keaton Benjamin) approached us Nov 2022 with a Vodacom/Vumatel Black Friday Promotion. I agreed to a month-to-month contract specifically due to Vumatel's bad reputation - so that in case they are a dissapointment it would be easy to cancel their services). We've now had a whole week of no internet connection. I phoned Vodacom (19-01-2023) to cancel services and they informed me that I have a 24 MONTH contract with them!! Luckily I took pictures of the documents I signed that day (not even Vodacom has sent anything in writing at this stage about what type of contract I have, saying it's because Vumatel hasn't confirmed the promotion (or something) yet). On it I noted that the part where one has to choose the contract term is not filled in.

The Next Level Fibre employee signed me up for a 24 month contract instead of a month-to-month one! He had both mine and my husband's contact numbers in his hands on those forms. If he did not remember what we agreed on, why did he not call one of us to confirm our decision?! I tried contacting him on both provided numbers and there was no answer. I sent an email to Next Level Fibre and there has not been a response as of yet. I managed to get a hold of the empoyer (Mr. Clinton) (Friday 20-01-2023) and explained my situation. He requested that I send him a WhatsApp message and he'll call me back momentarily. I sent him a message as well as the documents, but he never phoned. He sent a message at 18h asking if he could phone me the next morning (Saturday) after he has spoken to Mr. Benjamin. Saturday came and went and this time he hasn't even sent a message.

I am now stuck in a 2 year contract with an internet privider that provides no internet because of either negligence or fraud on Mr. Benjamin's part (maybe he got a higher commission?).

This company is untrustworthy and does not care about the clients they come in contact with.