MV
Malane V
Active since Feb 2018
12
Reviews
0
Industries
Reviews
12 reviews37 months ago
I was helped by Mr
I was helped by Mr. Rowan Ritchie. He provided a friendly and efficient service.
53 replies
38 months ago
SCAM - FRAUDSTERS - STAY AWAY!!!!
I am going to go ahead and state that I hate Vodacom. BENJAMIN KEATON FROM NEXT LEVEL FIBRE signed me up for a 24 month contract when I requested a month-to-month contract. The first time that I found this out was in January 2023 (he did it at the end of Nov. 2022) - well past the amount of time a customer is allowed to amend or cancel it. On 02/07/2023 a kind lady from the Vodacom Fibre Cancellation department informed me that they (Vodacom) can clearly see on their system that KEATON BENJAMIN did not send me a quote with a link to approve that quote for a 24 month contract. She said "We have proof that you did not give your consent to the 24 month contract". She explained that due to this Next Level Fibre will be held responsible for the cancellation fee of said contract. Today I get a phone call from another person from Vodacom saying the matter has been assigned to him. According to him there is no such process of a client having to approve a quote and that I clearly agreed to a 24 month contract. I am now trying to request the recordings of those conversations, instead I am being directed from one department from another and with one person saying clients are not allowed to request recordings. At the start of these calls the Vodacom employees say: "Please take note that this call is being recorded and that recordings can be made available upon request." I. HATE. VODACOM. At every opportunity that may present itself to me, I will tell everyone around me to stay away from Vodacom.
112 replies
39 months ago
Fraudsters and a disgrace
I signed up for the Black Friday Vodacom/Vumatel promotion. I specifically chose a month-to-month contract due to Vumatel's extremely bad reputation and wanted to ensure that I would easily be able to cancel the contract. On Thursday (19-01-2023) I contacted them to cancel my contract. I was then informed that I cannot because I have a 24 month contract with them! I agreed to a month-to-month contract! Someone fraudulenty signed me up for a 24 month contract and I don't know what to do now to resolve this matter. The issue was apparently escalated, but nobody has contacted me. To date Vodacom has provided me with no official documentation about the contract! If I was provided with such documents directly after the application process was completed, I would have immediately tried to correct it.
660 replies
39 months ago
Untrustworthy and possibly fraudulent
One of their salesmen (Mr Keaton Benjamin) approached us Nov 2022 with a Vodacom/Vumatel Black Friday Promotion. I agreed to a month-to-month contract specifically due to Vumatel's bad reputation - so that in case they are a dissapointment it would be easy to cancel their services). We've now had a whole week of no internet connection. I phoned Vodacom (19-01-2023) to cancel services and they informed me that I have a 24 MONTH contract with them!! Luckily I took pictures of the documents I signed that day (not even Vodacom has sent anything in writing at this stage about what type of contract I have, saying it's because Vumatel hasn't confirmed the promotion (or something) yet). On it I noted that the part where one has to choose the contract term is not filled in. The Next Level Fibre employee signed me up for a 24 month contract instead of a month-to-month one! He had both mine and my husband's contact numbers in his hands on those forms. If he did not remember what we agreed on, why did he not call one of us to confirm our decision?! I tried contacting him on both provided numbers and there was no answer. I sent an email to Next Level Fibre and there has not been a response as of yet. I managed to get a hold of the empoyer (Mr. Clinton) (Friday 20-01-2023) and explained my situation. He requested that I send him a WhatsApp message and he'll call me back momentarily. I sent him a message as well as the documents, but he never phoned. He sent a message at 18h asking if he could phone me the next morning (Saturday) after he has spoken to Mr. Benjamin. Saturday came and went and this time he hasn't even sent a message. I am now stuck in a 2 year contract with an internet privider that provides no internet because of either negligence or fraud on Mr. Benjamin's part (maybe he got a higher commission?). This company is untrustworthy and does not care about the clients they come in contact with.
0 replies
40 months ago
I'm actively starting to despise this place
This company is really going backwards, fast. The moment you order and pay for something that's listed as "in stock", a week later you are notified you actually ordered something that's not in stock at all! Or you're delivery keeps getting bumped back for what seems like an undetermined timeframe. I can't wait for Amazon to be fully opperational in SA. It's such a damn shame that what you are looking for cannot be found in physical shops, leaving you with no other option to make use of takealot. I miss Kalahari.
132 replies
42 months ago
Annoying. Will never use them again.
I don't understand why the other reviews on here about them are positive. I ordered items on 26 Oct and the ETA was 1-15 Nov. On the 15th of Nov the ETA was just moved to the 22nd. Where are their suppliers located? Overseas? Why is is taking so ridiculously long. Are they dropshipping products from overseas?
0 replies
61 months ago
Homechoice is a disappointment
The service at this company is a mess, which is a pity because the products are good. My mother ordered one of their sets that came with 3 bedding sets including bed cover, 2 standars pillow cases, 2 continental pillow cases and 2 curtains. When the order came one of the sets had 2 bed covers, no curtains, 4 standard pillow cases and 2 continental pillow cases. When they were contacted they states that it is impossible for them to have the situation corrected. So we just have to accept it as is. This set cost R3050!!!! When said order was placed, my mother made a mistake with the delivery address. When she contacted them she was told it’s impossible to change the address, she will have to make a new order (pay again, which she dis) and just have the one that’s going to the wrong address returned. She managed to contact the delivery guy and tell him the address is incorrect, the package needs to be returned. This was done. Now HomeChoice owes my mother for that cancelled and returned order. They are treating it as a loan and requesting her to provide proof of income and bank statements!!!! What nonsense is this?!!! I will make a point of not recommending this place to anyone who will listen. I hope they cease to exist.
53 replies
61 months ago
Homechoice is a dissapointment
The service at this company is a mess, which is a pity because the products are good. My mother ordered one of their sets that came with 3 bedding sets including bed cover, 2 standars pillow cases, 2 continental pillow cases and 2 curtains. When the order came one of the sets had 2 bed covers, no curtains, 4 standard pillow cases and 2 continental pillow cases. When they were contacted they states that it is impossible for them to have the situation corrected. So we just have to accept it as is. This set cost R2500!!!! When said order was placed, my mother made a mistake with the delivery address. When she contacted them she was told it’s impossible to change the address, she will have to make a new order (pay again, which she dis) and just have the one that’s going to the wrong address returned. She managed to contact the delivery guy and tell him the address is incorrect, the package needs to be returned. This was done. Now HomeChoice owes my mother the R2500 for that cancelled and returned order. They are treating it as a loan and requesting her to provide proof of income and bank statements!!!! What nonsense is this?!!! I will make a point of not recommending this place to anyone who will listen. I hope they cease to exist.
0 replies
61 months ago
HomeChoice is K*k
The service at this company is a mess, which is a pity because the products are good. My mother ordered one of their sets that came with 3 bedding sets including bed cover, 2 standars pillow cases, 2 continental pillow cases and 2 curtains. When the order came one of the sets had 2 bed covers, no curtains, 4 standard pillow cases and 2 continental pillow cases. When they were contacted they states that it is impossible for them to have the situation corrected. So we just have to accept it as is. This set cost R2500!!!! When said order was placed, my mother made a mistake with the delivery address. When she contacted them she was told it’s impossible to change the address, she will have to make a new order (pay again, which she dis) and just have the one that’s going to the wrong address returned. She managed to contact the delivery guy and tell him the address is incorrect, the package needs to be returned. This was done. Now HomeChoice owes my mother the R2500 for that cancelled and returned order. They are treating it as a loan and requesting her to provide proof of income and bank statements!!!! What nonsense is this?!!! Is everyone working their collectively stupid?! I will make a point of not recommending this place to anyone who will listen. I hope they cease to exist.
53 replies
71 months ago
No Communication!
On 09-05-2020 I placed an online order. I have first tried sending emails to *********** just requesting an estimated delivery date or status of my order. No response. I started phoning the call center once a week since 22-05-2020 just to get an update on the status. The first time I was told that due to backlog my parcel has not been shipped yet. The second time I was told that the couriers were supposed to have picked up my parcel for delivery, but failed to do so. I was told that Edgars would contact the couriers for an explanation and that I will be updated. No response to date. The third time I was told the couriers have collected my parcel and that delivery should happen in that week (week of 25-05-2020). No parcel. No communication. On 04-06-2020 I finally decided that I will cancel my order seeing as it seems that it will never be delivered. I am pregnant as well and now believe that nothing that I ordered will fit me anyway. I was also told that the parcel will not be cancelled immediately due to this lockdown nonsense. Note - another week has passed and no parcel has been delivered. Now I am in a position were I can't even physically go to the shop to buy what I need, because my account has not been refunded (I payed for the online order via my thank you account). And still there has been no communication from Edgars/Edcon. Total disgrace of a company. They should just shut down their online platform if they can't render the service.
105 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (8.333333333333334%)
1 Star
10 (83.33333333333333%)