Poor service

<p>Next field sales agents are not polite and they are unaware of what is the status of their clients repairs and or propduct in formation for products in store. We bought a C02 hand pistol and within a month we returned the pistol due to the pistol seezing and is faulty. The agent advised that they need to send this unit away and would take 3-6 weeks. On week 5 they contact us stating that the Company that they sent this to does not repair these pistols anymore (Very strange that they did not know this) they then said that they need to send this to another company for the repairs. After another  weeks we have not received any call on the status of this unit and we decided to contact the store outselves. They then advised that they have pistols in stock back from repairs but they are not sure which is which, and we will need to come to the store to make sure . We arived and the gentle man advised that we need to pay for the "service" of the pistol and we refused they also advised that we need to pay for the courier fees and if we have a problem with this then we should have sent it ourselves. What the audacity they have. After an argument i decided that we will pay for the courier fees but if the goods are still defective we will terun it and request a refund. The gentleman the got disrespectfull and started saying we will not receive a refund and we will nopt get a replacement etc. According to the CPA in section  55 and section 56 in terms of the consumer purchasing goods that are defective we have the right to a refund and or replacment and the repairs should be conducted on the stores/owners cost and not the consumer. I am requesting that the Manager/Owner of the Next Field Branch in Centuion Mall contact me as the pistol is still not fixed and now leaks gas. I want a comercial replacement as per my right or i will take matters further. This pistol is still within 6months from day of purchase.</p> <p> </p>