EK
Ewert K
Active since Jun 2017
6
Reviews
0
Industries
Reviews
6 reviews15 months ago
Supersonic - Do not sign up with them! Stay away!
If i am able to give a 0 or even a minus i would love to do that. Consumers please be careful of this ISP. They are dishonest and force you to pay increased fees due to lack of accounting and statment corrections. I aigned up for a service in August. I paid my fees for the router provided as well as in advance for the September period, i unfortunately missed the prorate amount of R102.00 for the few days left in August. September came and no bill was debited as per the advance payment i made in August, Ocotber came i was billed R2 more and left it , no big deal. November came and i am billed more than double my nirmal bill. I logged mutliple tickets in their site without any effort from them to reach out to me, i made multiple calls only to be told i am in arrears and need to pay which i refused. I am unable to get any logical reason for paying an invoice made out more than double. My last call i was told my payment in August was partially made out to an invoice in October that has not existed yet, so i owe the Router fee but i was also debited in October so meaning i paid twice for October. When asked if they can perform a simple calculation i am told they look at allocations and the payment is allocated correctly. I only owed supersonic R102.00 yet they persue me for more than double my bill. In addition, even after making the correct payments (minus their incorrect amounts) and sending their accounts department POP they fail to recognize this payment against my account and 2 days later my service is terminated. This service provide is dishonest, operates on illegitimate grounds in terms of billing as they also do not advise of any allocation changes, billing changes etc from their end thus the prorate of R102.00 was missed as my account was never in arears ... Do not sign up with this ISP, despite this their network is neverending with faults, weak signal and you struggle to get help. I have tickets logged in their customer ticket platform for over 2 months with no resoltuion.
53 replies
36 months ago
Friendly great service!!
Great service, friendly and super helpfull. Went above and beyond !! Definitely recommend them!
0 replies
41 months ago
Disgusted service and support from Lazarus Ford Centurion and Ford in General
If i could give a 0 star i would. This company does not care about their customer, nor do they accept any responsibility for defective and problematic vehicles sold to customers. The branch Manager Ben Pillay refuses to look at alternatives and responds with an ultimatum on emails that there are only two options trading in the defective vehicle at the expense of the owner being me or fix the vehicle and take the defective car back. This branch is full of lies and inconstant communication whereby i am told my vehicle is ready to collect but when i speak to a service technician Jason he advised that the vehicle has not been cleared for collect as he also picked up issues this morning when he drove the vehicle. The refuse to send me information regarding my vehicle and want to clear it first before sending telling me that they are hiding something. This car was bought in May 2022 and booked in 4times in the last 2 months spending a total of around 1 month at the repair center. They are willing to lose +-R66K on a trade in where i need to pay in R15K and lose my R40K deposit made in May this year also offer a reduced service plan and increase my monthly installment, but they are not will take back the defective car they sold me for a loss of R55K. They also leave parts booked out for other customers in your car and then go on to tell you that nothing else is wrong with your car but clearly there is gross negligence present in this branch! What is being forgotten on my vehicle whether is bolts not fastened or secured or parts QA'ed etc... Do not buy Ford if you want quality service and a quality product. Also do not buy Ford if you want your consumer rights to be uphold!! Also do not buy FORD if you want to be safe in your vehicle as they do not replace parts until your life is in danger due to a spec clause although you have a full maintenance and service plan for part to be repalced. Stay away from FORD Lazarus Centurion and FORD in general!! Be safe and buy any other vehicle!!
0 replies
47 months ago
Worst Service from Clearance Warehouse Centurion
Firstly if I could give 0 stars I would. Clearance Warehouse Centurion has shown the worst service imaginable. On 27th March 2022 we paid a visit to the branch in search for new couches. We finally came across what we thought is the perfect match for our home and spoke to Henry ( so called manager of the branch ) he assisted us with the purchase of the unit in the store and also assisted us to open an account for the second couch. Henry assured us that they will make sure that the second couch which they will need to order will be the same as the one in the branch that we purchased. He also said that it will take 20 working days for the new couch to be made and then delivery will be arranged. Seeing that we will be leaving for 2 weeks on holiday we then asked that they keep the couches for when we come back from our trip on the 9th May 2022. On the 12th May 2022 i made contact with Clearance Warehouse asking for the delivery and they advised that there was a color issue that they need to sort out. I then later that week spoke to a Clarise at their logistics department which assured me the new couch will be the same as the one i purchased in store and assured me that the delivery will take place that weekend the 14th May 2022. When delivery took place they arrived with the couch from the store and the new ordered couch from the warehouse. The couch from the warehouse was not the same color nor was it the same size as the couch from the warehouse was smaller. After several discussion with Clarise that day we decided to keep the correct couch ( the bigger one , the one from the branch ) and send back the wrong couch. Clarise then said that they will ensure that the new couch will be delivered the next Saturday. That coming Saturday came and gone and have not heard anything from Clarise not anybody at Clearance Warehouse. I then called in between the 21st May 2022 , and was unable to get through to Clarise and finally got though to the branch where Malcolm assisted me. He asked for my details and then said that he needs to log a complaint and will chase the issue on Monday the 23rd May 2022. He unfortunately cannot make contact with Clarise (where i could) and he then said he needs to follow the procedure seeing that its the first time he heard of the matter. Further he then assisted me and assured me that they will make sure that i get the correct matching couch. However on the 3rd of June 2022 he sent me images of the new couches that has arrived at their branch i a VERY red color whereas the one i had with me was a BROWN TAN color, and then he continued to tell the same as what Clarise tried to sell is that its a different shade. Red and Brown are two different colors not different shades. After several discussion with Malcolm i then accepted the new different color seeing that i have now been waiting 50 working days and not the promised 20 working days from Henry. Malcolm however assisted me with arranging for delivery on the 4th June 2022. And on the day of delivery they brought two new couches again smaller than the one i originally ordered. After several attempts to get hold of Malcolm i then contacted the branch where i spoke to Luke who kept reiterating that he is a sales rep and that he cannot confirm anything but try and assist me. I then agreed to send back all the couches meaning the CORRECT couch i got from the branch and the two new INCORRECT couches that were supposed to be the write couches. This means that your warehouse would have received 3 couches back. I then requested Luke to send me written confirmation of our discussion which he failed to do, and sent him banking details for a full refund. This morning the 6th June 2022, when i made contact with Malcolm again he notified me that he has now unfortunately been moved away from the Centurion branch to another branch and that i need to make contact with the Centurion branch regarding my issue. Again i the customer must make the calls and arrangements here. This is the worst service i have ever receive, false promises made over and over , lies that the branch and Logistics kept telling me, and the strangest thing of all a company that is established in the industry that CANNOT get an order right?? I am waiting for confirmation on my refund as well as cancellation of the account opened and the two debit orders that has gone off for something I do not have.
134 replies
68 months ago
DO NOT SIGN UP WITH WEBAFRICA!!!!
DO NOT SIGN UP WITH WEBAFRICA!!!! WORST SERVICE SECONED TO TELKOM. If i can give 0 stars i would like to have that option. I moved from Telkom SP to Webafrica for their Fiber options. Upon signing up for the service i advised that i do have my owe router and they do not need to send me any router as you would need to pay R999.00 when you cancel or RAM the router back to them. After the first week or so i logged a call for a network problem and the support desk agent named Rowena Davids said that they will send me a preconfigured router after i said i do not need one. They then asked me for a delivery address for the router upon which i responded that i do not need a router. Now after cancelling the contract i am charged the R999.00 fee as a clawback for a router i never received and was clear that i don't need one from the beginning. It is clear that Webafrica does not keep records of deliveries nor make notes as they should. After contacting their whatsapp customer care, i did not get any help. after speaking to another agent i was told that i did indeed not receive the router and they will credit my account but i will have to call them back after i get an email for the credit so that they can pass the credit. Why should consumers call after SP's who just take money from them after they KNOW WELL THAT THEY SHOULD NOT HAVE DEBITED ME FOR THIS. Useless service.
0 replies
107 months ago
Poor service
<p>Next field sales agents are not polite and they are unaware of what is the status of their clients repairs and or propduct in formation for products in store. We bought a C02 hand pistol and within a month we returned the pistol due to the pistol seezing and is faulty. The agent advised that they need to send this unit away and would take 3-6 weeks. On week 5 they contact us stating that the Company that they sent this to does not repair these pistols anymore (Very strange that they did not know this) they then said that they need to send this to another company for the repairs. After another weeks we have not received any call on the status of this unit and we decided to contact the store outselves. They then advised that they have pistols in stock back from repairs but they are not sure which is which, and we will need to come to the store to make sure . We arived and the gentle man advised that we need to pay for the "service" of the pistol and we refused they also advised that we need to pay for the courier fees and if we have a problem with this then we should have sent it ourselves. What the audacity they have. After an argument i decided that we will pay for the courier fees but if the goods are still defective we will terun it and request a refund. The gentleman the got disrespectfull and started saying we will not receive a refund and we will nopt get a replacement etc. According to the CPA in section 55 and section 56 in terms of the consumer purchasing goods that are defective we have the right to a refund and or replacment and the repairs should be conducted on the stores/owners cost and not the consumer. I am requesting that the Manager/Owner of the Next Field Branch in Centuion Mall contact me as the pistol is still not fixed and now leaks gas. I want a comercial replacement as per my right or i will take matters further. This pistol is still within 6months from day of purchase.</p> <p> </p>
0 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)