This place is a joke!

We booked a stay with Ngiri Safaris from the 5th - 7th of July 2024. Although it is the middle of winter, we booked the tent because we wanted to have that glamping experience and, on their photos, it looked so cozy. Needless to say, it was terrible. The zip of the tent was stripped and couldn't close, so the wind came in the whole night. The next day we advise them of this, and they half fixed it with duck tape, but it was still open and freezing. The manager apologised about this and said we can go on a free game drive on the Sunday, but she didn't give us the time on the game drive. Sunday morning when we asked if we could go on the game drive, she said they already left. Never again!