Will never recommend NGL to anyone honestly

To whom it may concern, Writing this on behalf of my grandmother , I am not happy with the level of service NGL is providing, I don't know if yall measure cases according to to nationality or what, It has been months since my gran is being turned from pillar to post , regarding application for rates and what what in Mogalecity, One minute we get communication from Martha the next thing we know we have to chase her and her colleagues like we are puppets, What she and her colleagues are doing does not even go in line with the values of the company itself, We are starting to even we are being ****** in day light, Please advise as to how do we go about laying a formal complaint against NGL attorneys , because honestly this battle is tiring now, I think it is best if it gets eacallated, since NGL attorneys has failed my gran