NH
Nkamogeleng H
Active since Jun 2021
22
Reviews
0
Industries
Reviews
22 reviews4 months ago
Urgent Assistance Required: For a Payshap Payment still not reflected
I hope you are well. I am writing to request urgent assistance regarding a PayShap payment of R3,000 that I made from my Standard Bank account to an FNB account on 28 November 2025. The amount was deducted from my account, including the transaction fee, but the funds have still not reflected on the FNB side. I have contacted FNB multiple times, and they continue to refer me back to Standard Bank, stating that the issue lies on your side. However, when I follow up with Standard Bank, I am once again directed to FNB. I am now stuck in the middle, going back and forth between the two banks with no resolution. At this point, I feel like a puppet being bounced around over my own hard-earned money, and it is extremely unfair and frustrating. I kindly request that Standard Bank take ownership of this matter by investigating the transaction and providing me with a clear update on the status of the payment. I should not have to personally mediate between two banks for a simple payment that has already left my account. Your urgent intervention and a concrete resolution would be greatly appreciated. Thank you, Nkamogeleng Hlatshwayo
265 replies
5 months ago
*********** BANK
Good day, I am writing to lodge a formal complaint regarding a Payshap transfer that has still not reflected in my FNB account. On 28 November, I transferred R3,000 from my Standard Bank account to my FNB account using Payshap. The funds were successfully debited from my Standard Bank account on the same day, and I was also charged the transaction fee, confirming that the payment was processed on their side. However, to this day, the money has not reflected in my FNB account. I have followed up with Standard Bank, and they confirmed that the issue is not on their side. This leaves the matter firmly with FNB. I have been reaching out on social media for assistance, but my queries have been ignored, which is both frustrating and unacceptable—especially considering this is my hard-earned money. As my bank, and according the Code of bank practices FNB owes me a clear explanation and timely feedback. I urgently request: 1. An investigation into why the Payshap transfer has not reflected. 2. Confirmation of the status of the funds. 3. Immediate resolution of the matter or a clear timeline for when it will be resolved. This issue has caused significant inconvenience, and I expect it to be treated with the seriousness it deserves. I look forward to your prompt response.
159 replies
15 months ago
*********** Staff, unauthorised Debit Order
There's nothing I despice like cancelling an insurance with but still proceed to debit even after I have cancelled. To begin with I lodged a complaint and one of your staff Gugulethu Temba sent me an email assuring me that it has been cancelled this was on the 30/12/2024, but I then notice on my app that its still active(meaning she **** to me , to dismiss my query)how ***********, So I took it upon myself to have it cancelled. But yall still went ahead and tried debiting and the debit order was unsuccessful, Can Please SBSA explain to me who liable to pay that unsuccesful payment fee, Can This be resolved as soon as possible before I escalate it futher. And I hope I will be charged an Overdraft service, for having my account on a negative balance
53 replies
16 months ago
Reinstated a policy without my consent
According to my policy document it clearly stipulates thay If I do not pay premiums for three consecutive months the policy will be cancelled. Firstly I did not accept any debit check Mandate so according to oayments association I do not have any agreement with yall. Now for yall to go as far as reinstating that policy without my consent, Id like to see a clause on my agreement with yall which states that yall can reinstate this policy without my consent even after 3 consecutive months of non payment. Now I have incurred bank fees for that bounced debit order who should be liable to oay that?
56 replies
19 months ago
Unathorised Debit Order
Please advise on the following according to my knowledge of Ombudsmans of banking services, If a debit order is unpaid on two consecutive occasions for lack of funds, the user must remove it from the system. But When I reach out to yall to have this stopped you guys tell me this cannot be undone
159 replies
19 months ago
Worse and *********** Claim process!!!
It is so frustating having to submit a claim then literally having to call on several occassions to ask for feedback because your app for somewhat reason always has technical glitches. Yall knew months prior about 2pots but til to date nothing seems to be functioning right within Alexandra Forbes, Companies like Sanlam, Momentum etc made this process seamless for their clients and have already paid them out, but I cannot say the same about you, It is literally annoyin, If I had I choice I wouldnt have chosen Alex forbes. You are completely ***********
106 replies
19 months ago
unauthorised debit
I had policies with yall which I cancelled and received confirmation emails that they were cancelled, but you guys still went ahead and debited my account, even after I have cancelled my policies, why is that? can I have my money back please, because when I call in to reverse that Debit order I am being told they dont have the mandate to do that. So can I have my money back Standard bank
212 replies
20 months ago
Stop harassasing me Barko!!!
Received an sms that you guys have been trying to contact me and I have not answering. Yall will visit addreses I have provided etc.... Number 1 I work for Credit provider I know what yall said on the sms is ********* according to NCR and CFDC,I feel like I am being harassased now honestly... I made arrangements and have made payments towards my agreement, So I dont understand why yall are threatening me,as if I have not made any payment towards my arrangement, I might be owing yall, But I know my rights as a client, so Can I stop being harassed with calls and smses, cuz I am the one who called and asked to make arrangements and have made a payment towards my loan.
159 replies
20 months ago
Why did yall try to Debit my account, even when I have made arrangements
I spoke to yall last month about being on unpaid maternity, and willing to make arrangements, I paid a portion this month , for my Outstanding loan,as per what I had advised, But you guys still went ahead attempted to Debit R4100, Even After I paid a portion as I have agreed. Now my account is on a negative balance due to a bounced debit order. I did say I am on unpaid maternity, and did pay a portion, so why did yall still went ahed and tried to Debit?
212 replies
20 months ago
Why attempt to debit my account
Please advise why are you still attempting to debit my account when I have advised that I am on unpaid maternity, and even submitted documents, was told to await feedback from insurance, now My account is on a negative balance, I clearly told yall in time that I am on unpaid leave and willing to make arrangements, one of your agents advised me of the insurance and submitted all required docs but yall still attempt to debit what is wrong with yall
0 replies
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