Incompetent

I am so disappointed at the service I get in this company they don’t care whatsoever. I am waiting for my payment since I can remember I called a couple times asking for Carol even today she hasn’t not returned my calls or emails, I requested for the Manager’s he also doesn’t pick like how come the whole company hires such incompetent employees, I am in indeed of the funds for my bond application but I don’t think they care about our needs. Such a disappointment