NHFC does not release money for the builder ,they said 5-7 days but its day 8 today they dont answer calls and the email is bouncing back saying its full.

Hi everyone. My name is Zukiswa Tshaka Nhfc is full of people that dont care about others, i have been waiting for them to release payment for the builder its been two weeks now, i spoke to Samuel Mokoena last week and he said he sent payment to finance and it takes 5-7 now i asked yesterday cos 7 days passed and he apologised on behalf of finance and will make followup, Now im sending him an email this morning and i received an automated response that he is on leave until 30 september ,mind you the builder have been waiting for this payment since 29 august and they are irate, i managed to give them half of the amount now i dont have money.Why is this company like this? Who does this to others?On top of that when i send an email to the email address he sent it says its full and cannot accept emails. Can anyone from NHFC FINANCE assist and release money for my builder PLEASE!!!

Im in trouble really and the builder is irate!!