Worst experience of buying a home because of FLIPS

Worst experience ever as a first time home buyer. I was approved by SAHOME LOAN for 70% home loan around September and applied for Flisp same month September for this other 30%. When I phone the Flips offices at Johannesburg to enquire about the progress of my application around October they denied it. I decided to go straight to their offices still they denied i then give them a hard copy while investigating the issue of my 1st application. When I was sure that my first application is with them I went back and ask the lady to check again she confirmed that they received my application. And she captured it now the problem is my application to be finalized I approached their offices maybe 3 times asking about the progress of my application but everytime I'm getting excuses after excuse. When I read carefully the process of the application takes 7 working days and 3 weeks to be finalized but my story is different it took 3 months with no feedback except excuses . Everytime when I phone I get promises of tomorrow I'll get a feedback. Im losing hope of getting this home, clearly FLISP officials are not willing to do their job or they're undermining me. I'm here frustrated phoning them everyday and receiving false hope. I'm not going to give up that easy I'm escalating this complaint further because we r buying homes for our families. Trying to provide homes for our kids but then this, even if it takes that I must be on TV sharing this frustrating experience by NHFC Flisp I will.