Very bad service

I made a purchase for a fridge/Snow master for the amount of R3999.00 on the 24th of January 2022. I received an e-mail from Andrea Samuels on the 24th as well to confirm the payment is received, and that the order is processed and I will receive the fridge within the next week. Today is the 8th of March 2022 and I still have not received anything. The dates keep on moving up with a date on the website when you track your order and the whatsapp number does not work, the call center number does not work not even the e-mail address works. I would like to have my money back.