I didn't wear/wash/tear the shoes in less than 24hrs!!!! I want my Money!!!!!!

They refuse to refund me saying shoes have been worn/washed/torn I had them for less than 24hrs. So I purchased a Nike order for Air Jordan 1 Low Method size 6 on the 5 of January 2026. The delivery was on the 20th of Jan which took ****en long. Thereafter with 48hrs on the 22nd I requested for a refund as the shoe size was big since Nike does not do size exchange the on the 23rd of Jan the order was collected. Seven ****en days later the 30 only then did I get a confirmation of the order return which states that shoes are worn /torn /washed. Listen my car has a camera to collaborate all these days and evidence how the hell could I tear or be able to **** up shoes to an extent within 24 hrs. I need my money back. I have been waiting for an email from the head office for two weeks I have received nothing, I want my money back!!!!! Been trying to get information on an ombudsman that can assist with this ****ed up company!!!! G10228648156