Poor After Sales services and non

Poor Customer Service Experience with Nissan CFAO Clearwater

My wife and I purchased two brand new vehicles from Nissan Clearwater at the end of 2023—a Navara PRO 2x and a Qashqai. Regrettably, our experience has been marred by subpar after-sales service, which is disappointing given my history of owning vehicles from other brands that deliver reliable support.

Customer Service Issues & Unresolved Problems:

Wife’s Qashqaii - Despite only having driven less than 15,000 km and being serviced twice, the vehicle continues to have ongoing issues. After her second service, she provided a list of defects, including squeaky brakes, yet these remain unresolved.

My Navara:- During its second service, I raised an issue concerning the steering rack. The service advisor informed me that this was a known issue with Navaras, and the problem needed to be addressed through their internal warranty department, then forwarded to Nissan SA for approval. It has now been a week, and no warranty claim has been submitted to Nissan SA. Despite promises from the service advisor to keep me updated, I have received no communication in the past 5 days.

Lack of Support & Follow-up:

Attempts to contact the salesperson for assistance have been ignored, especially since they have already received their commission and iare unresponsive