SA
Sean A
Active since Jan 2013
2
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0
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2 reviews6 months ago
Poor After Sales services and non
Poor Customer Service Experience with Nissan CFAO Clearwater My wife and I purchased two brand new vehicles from Nissan Clearwater at the end of 2023—a Navara PRO 2x and a Qashqai. Regrettably, our experience has been marred by subpar after-sales service, which is disappointing given my history of owning vehicles from other brands that deliver reliable support. Customer Service Issues & Unresolved Problems: Wife’s Qashqaii - Despite only having driven less than 15,000 km and being serviced twice, the vehicle continues to have ongoing issues. After her second service, she provided a list of defects, including squeaky brakes, yet these remain unresolved. My Navara:- During its second service, I raised an issue concerning the steering rack. The service advisor informed me that this was a known issue with Navaras, and the problem needed to be addressed through their internal warranty department, then forwarded to Nissan SA for approval. It has now been a week, and no warranty claim has been submitted to Nissan SA. Despite promises from the service advisor to keep me updated, I have received no communication in the past 5 days. Lack of Support & Follow-up: Attempts to contact the salesperson for assistance have been ignored, especially since they have already received their commission and iare unresponsive
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8 months ago
Incompetence!!!!
I am writing to formally express my utter most dissatisfaction with the service I received at your Hendrik Potgieter branch and to highlight a serious issue concerning the prescription provided for my recent glasses purchase. Despite my optometrist confirming that my eye test results indicated no change from my previous prescription, I purchased a new pair of glasses for the substantial amount of R5000. However, shortly after beginning to use them, I started experiencing headaches and difficulty focusing, which became increasingly uncomfortable. Upon switching back to my previous glasses, the symptoms subsided. When I returned to your branch to address this issue, I was informed that I would need to pay for another eye test, which I found unacceptable given that my optometrist had already confirmed no change in my prescription. I explicitly requested that your team compare the current glasses with the new pair to identify any differences, emphasizing the importance of resolving this matter without additional charges. To ensure the accuracy of my prescription, I decided to consult with another optical professional at Spec Savers. Their assessment confirmed that the prescription on the new glasses was not only different but weaker than it should have been, explaining the discomfort and headaches I experienced. This entire experience has been disappointing and frustrating, especially considering my longstanding loyalty to Spectacle Warehouse, having been a customer for over 8 years. The inconvenience, combined with the unnecessary additional expenditure of R5000, is unacceptable. I trust that you will investigate this matter thoroughly and take appropriate steps to address my concerns. I expect a suitable resolution, including a review of the prescriptions issued and compensation for the unnecessary expense incurred.
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