Spectacle Warehouse
Claimed Business
|5|4 Reviews (last 12 months)|This business does not respond to reviews
Spectacle Warehouse
Claimed Business
|5
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
5|4 Reviews
Jul '25 - Jun '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
19 May 2026, 10:00
Welcoming spirit of the Spectacle Warehouse Hillfox Team
I am honestly impressed with the impeccable service my wife & I received from Spectacle Warehouse (Hillfox). Always welcoming and makes you feel at home. No question is to big or small and explaining the procedures have always been so simple, though I must admit we had a lot of questions. After sales services was welcoming and going back for technical assistance with either the frame or getting used to a new pair of reading glasses was met with patience and a friendly smile,
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Anonymous
1 reviews | Active since Jan 2020
19 May 2026, 10:00
Welcoming spirit of the Spectacle Warehouse Hillfox Team
I am honestly impressed with the impeccable service my wife & I received from Spectacle Warehouse (Hillfox). Always welcoming and makes you feel at home. No question is to big or small and explaining the procedures have always been so simple, though I must admit we had a lot of questions. After sales services was welcoming and going back for technical assistance with either the frame or getting used to a new pair of reading glasses was met with patience and a friendly smile,
0
Replies (0)KW
Kerry W
1 reviews | Active since Jan 2020
8 Apr 2026, 12:03
20/20 for Spectacle Warehouse Hillfox
My son’s glasses broke (that were from another Optometrist). They had to be fixed urgently, as he only has a 20cm range. We went to Spectacle Warehouse at Hillfox the Saturday morning. We spoke to Michael, who took the glasses to the back and then came and explained what he would try do. We went back 40 minutes later and Michael couldn’t stop apologising, as he couldn’t fix them. He was doing us a favour and certainly didn’t need to apologise. He showed us ‘more affordable ’ frames and we found the perfect pair. Michael went above and beyond to give us the best price and fit the lenses in 10 minutes. His kindness and helpfulness were exceptional. I cannot thank him and them enough for the exceptional service. I will ensure all family members go there from now on and highly recommend them. Thanks again!
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Kerry W
1 reviews | Active since Jan 2020
8 Apr 2026, 12:03
20/20 for Spectacle Warehouse Hillfox
My son’s glasses broke (that were from another Optometrist). They had to be fixed urgently, as he only has a 20cm range. We went to Spectacle Warehouse at Hillfox the Saturday morning. We spoke to Michael, who took the glasses to the back and then came and explained what he would try do. We went back 40 minutes later and Michael couldn’t stop apologising, as he couldn’t fix them. He was doing us a favour and certainly didn’t need to apologise. He showed us ‘more affordable ’ frames and we found the perfect pair. Michael went above and beyond to give us the best price and fit the lenses in 10 minutes. His kindness and helpfulness were exceptional. I cannot thank him and them enough for the exceptional service. I will ensure all family members go there from now on and highly recommend them. Thanks again!
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Replies (0)CS
Colleen S
1 reviews | Active since Jan 2020
6 Jan 2026, 14:31
Hillfox Spectacle Warehouse are Tops
Very Impressed with Spectacle Warehouse Hillfox. I recently got new spectacles at this branch. The frame was not right for my face. It didn't fit properly and caused my face to steam up in the heat. I went back to Spectacle Warehouse where I was assisted by Michael. He helped me to find a frame that suits my face and bridge shape. The lenses were remade to fit the new frame at no charge. I can honestly recommend this branch, and Michael really went out of his way to help me.
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Colleen S
1 reviews | Active since Jan 2020
6 Jan 2026, 14:31
Hillfox Spectacle Warehouse are Tops
Very Impressed with Spectacle Warehouse Hillfox. I recently got new spectacles at this branch. The frame was not right for my face. It didn't fit properly and caused my face to steam up in the heat. I went back to Spectacle Warehouse where I was assisted by Michael. He helped me to find a frame that suits my face and bridge shape. The lenses were remade to fit the new frame at no charge. I can honestly recommend this branch, and Michael really went out of his way to help me.
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Replies (0)UC
Ursula C
1 reviews | Active since Jan 2020
9 Aug 2025, 10:45
Cost Effective Eye Care
Excellent care and very affordable prices for people who want to ensure their glasses prescriptions are current at economical rates. All necessary tests done at a fraction of the price with stylish frames that don't break the bank.
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Ursula C
1 reviews | Active since Jan 2020
9 Aug 2025, 10:45
Cost Effective Eye Care
Excellent care and very affordable prices for people who want to ensure their glasses prescriptions are current at economical rates. All necessary tests done at a fraction of the price with stylish frames that don't break the bank.
0
Replies (0)LV
Lelo V
1 reviews | Active since Jan 2020
5 May 2025, 11:32
Went AWOL on me
Recently went to get my eyes checked for new glasses, at the Kenilworth-Claremont branch: did the doctor visit, had the tests done, doc sent through recommendations to the dispensing optician, and i opted to receive my detailed prescription as I did not see or find any frames that I liked, since then there has been no response from the lady, I have sent numerous emails and contact me messages with no win, I dont know how else to reach them as they’re were the ones that requested me to do business with them, I am disappointed at the after service l!
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Lelo V
1 reviews | Active since Jan 2020
5 May 2025, 11:32
Went AWOL on me
Recently went to get my eyes checked for new glasses, at the Kenilworth-Claremont branch: did the doctor visit, had the tests done, doc sent through recommendations to the dispensing optician, and i opted to receive my detailed prescription as I did not see or find any frames that I liked, since then there has been no response from the lady, I have sent numerous emails and contact me messages with no win, I dont know how else to reach them as they’re were the ones that requested me to do business with them, I am disappointed at the after service l!
0
Replies (0)GM
George M
1 reviews | Active since Jan 2020
18 Dec 2024, 15:27
Most appalling and shocking customer experience received from the branch manager.
Spectacle Warehouse Faerie Glen Pretoria. Most appalling and shocking customer experience received from the branch manager. My entire family has been loyal clients of Spectacle Warehouse for years, and their service has always been top-notch. During my recent eye exam, I needed a new prescription. The staff was efficient and professional, helping me choose a new frame. Unfortunately, the frame I selected in-store had a defect: one arm hinge was not as tight as the other. (Even after the lab staff adjusted it, the issue persisted.) The staff assured me they would order a new frame with my prescription. I received the glasses, but on the day of collection, I mentioned that the frame still had the same problem. The front office staff explained that the frame was functional and optimally adjusted, and I should give it a try. If I wasn’t satisfied, I could return for an adjustment or replacement, subject to certain criteria. On December 18, 2024, I visited Spectacle Warehouse because I wasn’t comfortable with the frame. The front office staff listened to my complaint and offered a solution. Since this was the second frame with the same issue, I could choose a similar frame (within a specific price range and lens size) and they would fit the lenses into the new frame. The front office staff was very friendly, and one of them informed me that the branch manager wanted to discuss the matter with me in her office. I found this unusual because we had already made progress by selecting a frame from a different brand. After entering her office, she immediately declared that she had reviewed my file. However, due to numerous warranty claims on my previous prescription glasses (Under Armour) and all the warranty claims on this frame (Nike), they could not replace the frame at their expense. They had already incurred significant costs with my frames. Her tone was dismissive and disrespectful. I was speechless. How could she compare my previous frame warranty claim to this one? If Spectacle Warehouse suggested a warranty replacement, why should I argue? Yes, the Under Armour frame ear hook had come loose, and Spectacle Warehouse advised me that it would be replaced under warranty, which they did. However, they did not mention their costs or anything related to costs as this was warranty. When I confronted her about her statement regarding multiple claims on my previous glasses (of which I only had one), she admitted that she lacked the necessary details and would have to gather them. How could this be? She had just confirmed that she had reviewed my file, so I assumed she had all the facts. She kept bringing up previous claims and, at one point, mentioned a “credit” they had made on contact lenses for my daughter, who never had contacts. It became evident that the branch manager was out of her depth as she continued to make accusations about the money Spectacle Warehouse had to spend on my claims. The conversation escalated as I was deeply upset about the way she had spoken to me and the unfounded accusations she had made without any evidence. This was no longer about the issue with the Nike frame; it had become a matter of the branch manager being in a precarious position about accusing me of excessive claims and incurring financial losses for Spectacle Warehouse. I found her logic (or lack thereof) during the conversation appalling. After she realized she was in a difficult position, she briefly apologized and suggested calling the director. The conversation with the director was short-lived. He listened to my issue, took sides with the branch manager, offered a brief apology, and dismissed it due to the branch manager having a bad day and acknowledging that everyone makes mistakes. This was an utterly shocking experience. Although the loss of three long-standing clients is not a concern for Spectacle Warehouse, i felt compelled to share my harrowing experience on a public forum. #Nike #UnderArmour #SpectacleWarehouse
Helpful (0)
|Replies (0)GM
George M
1 reviews | Active since Jan 2020
18 Dec 2024, 15:27
Most appalling and shocking customer experience received from the branch manager.
Spectacle Warehouse Faerie Glen Pretoria. Most appalling and shocking customer experience received from the branch manager. My entire family has been loyal clients of Spectacle Warehouse for years, and their service has always been top-notch. During my recent eye exam, I needed a new prescription. The staff was efficient and professional, helping me choose a new frame. Unfortunately, the frame I selected in-store had a defect: one arm hinge was not as tight as the other. (Even after the lab staff adjusted it, the issue persisted.) The staff assured me they would order a new frame with my prescription. I received the glasses, but on the day of collection, I mentioned that the frame still had the same problem. The front office staff explained that the frame was functional and optimally adjusted, and I should give it a try. If I wasn’t satisfied, I could return for an adjustment or replacement, subject to certain criteria. On December 18, 2024, I visited Spectacle Warehouse because I wasn’t comfortable with the frame. The front office staff listened to my complaint and offered a solution. Since this was the second frame with the same issue, I could choose a similar frame (within a specific price range and lens size) and they would fit the lenses into the new frame. The front office staff was very friendly, and one of them informed me that the branch manager wanted to discuss the matter with me in her office. I found this unusual because we had already made progress by selecting a frame from a different brand. After entering her office, she immediately declared that she had reviewed my file. However, due to numerous warranty claims on my previous prescription glasses (Under Armour) and all the warranty claims on this frame (Nike), they could not replace the frame at their expense. They had already incurred significant costs with my frames. Her tone was dismissive and disrespectful. I was speechless. How could she compare my previous frame warranty claim to this one? If Spectacle Warehouse suggested a warranty replacement, why should I argue? Yes, the Under Armour frame ear hook had come loose, and Spectacle Warehouse advised me that it would be replaced under warranty, which they did. However, they did not mention their costs or anything related to costs as this was warranty. When I confronted her about her statement regarding multiple claims on my previous glasses (of which I only had one), she admitted that she lacked the necessary details and would have to gather them. How could this be? She had just confirmed that she had reviewed my file, so I assumed she had all the facts. She kept bringing up previous claims and, at one point, mentioned a “credit” they had made on contact lenses for my daughter, who never had contacts. It became evident that the branch manager was out of her depth as she continued to make accusations about the money Spectacle Warehouse had to spend on my claims. The conversation escalated as I was deeply upset about the way she had spoken to me and the unfounded accusations she had made without any evidence. This was no longer about the issue with the Nike frame; it had become a matter of the branch manager being in a precarious position about accusing me of excessive claims and incurring financial losses for Spectacle Warehouse. I found her logic (or lack thereof) during the conversation appalling. After she realized she was in a difficult position, she briefly apologized and suggested calling the director. The conversation with the director was short-lived. He listened to my issue, took sides with the branch manager, offered a brief apology, and dismissed it due to the branch manager having a bad day and acknowledging that everyone makes mistakes. This was an utterly shocking experience. Although the loss of three long-standing clients is not a concern for Spectacle Warehouse, i felt compelled to share my harrowing experience on a public forum. #Nike #UnderArmour #SpectacleWarehouse
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Anonymous
1 reviews | Active since Jan 2020
20 Feb 2024, 08:00
Refused to give me results of the test I paid for
I had taken my son for a contact lense consultation and had a fitting done. Paid for this. I requested the results of this test ie the lense prescription. They refused to share this with me insisting on more consultations. This is fine and well and I would have brought him for another fit when able. My husband needed an idea of how much the lenses would cost as myself, my two other sons also wearing contacts. Ofcourse I can’t get comparative prices without his lense script. And also the test was done and paid for, the fit was done and paid for. These are separate. I demand the results of his lense script instead of being held hostage and being forced to FIRST come for more fits! I notice a trend of very pushy interactions at spectacle warehouse which is very annoying. Not everyone has large budgets for all those extras on spectacles for example. I’ve had great experiences with optometrist, Louise Van Niekerk is great. Unfortunately I will be taking my eye needs else where. I’ve send an email and waiting on a reply with the lense prescription which I’ve paid for!
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
20 Feb 2024, 08:00
Refused to give me results of the test I paid for
I had taken my son for a contact lense consultation and had a fitting done. Paid for this. I requested the results of this test ie the lense prescription. They refused to share this with me insisting on more consultations. This is fine and well and I would have brought him for another fit when able. My husband needed an idea of how much the lenses would cost as myself, my two other sons also wearing contacts. Ofcourse I can’t get comparative prices without his lense script. And also the test was done and paid for, the fit was done and paid for. These are separate. I demand the results of his lense script instead of being held hostage and being forced to FIRST come for more fits! I notice a trend of very pushy interactions at spectacle warehouse which is very annoying. Not everyone has large budgets for all those extras on spectacles for example. I’ve had great experiences with optometrist, Louise Van Niekerk is great. Unfortunately I will be taking my eye needs else where. I’ve send an email and waiting on a reply with the lense prescription which I’ve paid for!
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Replies (0)TH