GM
George M
Active since May 2024
6
Reviews
0
Industries
Reviews
6 reviews3 months ago
My 1 st claim with King Price
My 1 st claim with King Price. Super efficient claims process. Knowledgeable agent. Greate advise received from the Agent and he explained the entire process to me. Happy customer!
56 replies
16 months ago
Most appalling and shocking customer experience received from the branch manager.
Spectacle Warehouse Faerie Glen Pretoria. Most appalling and shocking customer experience received from the branch manager. My entire family has been loyal clients of Spectacle Warehouse for years, and their service has always been top-notch. During my recent eye exam, I needed a new prescription. The staff was efficient and professional, helping me choose a new frame. Unfortunately, the frame I selected in-store had a defect: one arm hinge was not as tight as the other. (Even after the lab staff adjusted it, the issue persisted.) The staff assured me they would order a new frame with my prescription. I received the glasses, but on the day of collection, I mentioned that the frame still had the same problem. The front office staff explained that the frame was functional and optimally adjusted, and I should give it a try. If I wasn’t satisfied, I could return for an adjustment or replacement, subject to certain criteria. On December 18, 2024, I visited Spectacle Warehouse because I wasn’t comfortable with the frame. The front office staff listened to my complaint and offered a solution. Since this was the second frame with the same issue, I could choose a similar frame (within a specific price range and lens size) and they would fit the lenses into the new frame. The front office staff was very friendly, and one of them informed me that the branch manager wanted to discuss the matter with me in her office. I found this unusual because we had already made progress by selecting a frame from a different brand. After entering her office, she immediately declared that she had reviewed my file. However, due to numerous warranty claims on my previous prescription glasses (Under Armour) and all the warranty claims on this frame (Nike), they could not replace the frame at their expense. They had already incurred significant costs with my frames. Her tone was dismissive and disrespectful. I was speechless. How could she compare my previous frame warranty claim to this one? If Spectacle Warehouse suggested a warranty replacement, why should I argue? Yes, the Under Armour frame ear hook had come loose, and Spectacle Warehouse advised me that it would be replaced under warranty, which they did. However, they did not mention their costs or anything related to costs as this was warranty. When I confronted her about her statement regarding multiple claims on my previous glasses (of which I only had one), she admitted that she lacked the necessary details and would have to gather them. How could this be? She had just confirmed that she had reviewed my file, so I assumed she had all the facts. She kept bringing up previous claims and, at one point, mentioned a “credit” they had made on contact lenses for my daughter, who never had contacts. It became evident that the branch manager was out of her depth as she continued to make accusations about the money Spectacle Warehouse had to spend on my claims. The conversation escalated as I was deeply upset about the way she had spoken to me and the unfounded accusations she had made without any evidence. This was no longer about the issue with the Nike frame; it had become a matter of the branch manager being in a precarious position about accusing me of excessive claims and incurring financial losses for Spectacle Warehouse. I found her logic (or lack thereof) during the conversation appalling. After she realized she was in a difficult position, she briefly apologized and suggested calling the director. The conversation with the director was short-lived. He listened to my issue, took sides with the branch manager, offered a brief apology, and dismissed it due to the branch manager having a bad day and acknowledging that everyone makes mistakes. This was an utterly shocking experience. Although the loss of three long-standing clients is not a concern for Spectacle Warehouse, i felt compelled to share my harrowing experience on a public forum. #Nike #UnderArmour #SpectacleWarehouse
0 replies
17 months ago
Gugulethu Dunga assisted me promptly, effeciently and friendly
Gugulethu Dunga assisted me promptly, effeciently and friendly. Extremely knowlegable on the Cartrack service offerings and processes. Thank you.
56 replies
23 months ago
Good customer service
Kamogelo Malatjie Was super friendly and assisted me promptly with the testing of my cartrack device.
53 replies
23 months ago
Polo Menlyn Mall: pathetic customer service
Polo shop, Menlyn mall in Pretoria. Worst customer service and experience ever. Waiting almost 4 weeks for a warranty replacement item. Eloise (store manager) advised me she is waiting on a cedit note before the item can be exchanged. 4 weeks waiting for a credit note, are you joking. She advised there is nothing she can do but to follow up on the credit note. This is pathetic. Eloise was very rude and ****y and should clearly not be in any type of customer service role according to me. Polo, she is not doing your brand any favors and because if this experience i will never ever support Polo again.
53 replies
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2 (33.333333333333336%)