NISSAN MELROSE - POOR WORKSHOP EXPERIENCE

To Whom It May Concern,

I am writing to express my concerns regarding my recent experiences with the services provided at Nissan Melrose. While I have had positive interactions with the sales department, my experience with the workshop and branch manager has been far from satisfactory.

I purchased a Nissan X-Trail in August of last year and have faced persistent issues with the brakes since day one. Despite returning the vehicle six times, I have experienced ongoing problems that have yet to be resolved. Each time, I am told that the vehicle has been reset and should operate without problems; however, this has not been the case. Eventually, I was informed that there was an issue with the back brakes' release system, yet I was told that I would be responsible for the costs incurred, despite having driven only 460 km since my purchase.

On the sixth visit, I was told that the noise in my vehicle was due to the brake pad springs rattling; a claim that seems illogical given the circumstances. Furthermore, I have developed a troubling noise from the front brakes when braking hard, and the explanation given—that it concerns carbon issues typical for Nissan vehicles—is just not acceptable.

I find it frustrating and disrespectful that, throughout this entire experience, the branch manager has not taken any initiative to personally address my concerns.

I strongly advise potential customers to reconsider their options before choosing Nissan Melrose for their service needs. It has been an exhausting experience filled with excuses rather than solutions.