LV
Leon Van der Merwe
Active since Mar 2011
41
Reviews
0
Industries
Reviews
41 reviews6 months ago
34 minutes just to collect a card
Just to collect a card I need to wait for 24 minutes and increase by the second
0 replies
6 months ago
Review: Makro Centurion – Unprofessional and Poor Service
Review: Makro Centurion – Unprofessional and Poor Service The service at Makro Centurion is absolutely disappointing. The staff are unprofessional and uninterested in helping customers. Many of them just stand around on their phones instead of assisting shoppers, and when you ask for help, the response is often, “I don’t know.” One of the staff members even told me directly that they don’t help customers because Massmart keeps firing people and doesn’t care about its employees. That says a lot about how things are being run. Unfortunately, this kind of attitude isn’t limited to Makro Centurion — it seems to be the case across all Massmart stores, where service is going backwards. Even the management and head office appear unwilling to assist or take responsibility. If this continues, Walmart will end up closing these businesses when they see how poorly they’re being managed in South Africa.
53 replies
6 months ago
Terrible service and wrong pricing
I have been to Builders Warehouse Raslouw on several occasions, and the service keeps getting worse. There is often only one cashier working, while the rest of the staff stand around the information desk talking instead of helping customers. Yesterday, I went to buy **** poison for my grass. The shelf price showed R179, but at the till they tried to charge me R195. When I pointed this out, the supervisor didn’t apologize or make any effort to check the shelf herself — she simply called someone else to do it. I eventually showed her the price myself, and although they corrected it, no one apologized or said a word. To make matters worse, when I asked another staff member where to find the product, he simply said he didn’t know. The overall attitude at Massmart stores seems to be that staff are untouchable and don’t care about customers. Builders Warehouse Raslouw really needs to retrain their team on basic customer service — or honestly, close the store, because right now the lack of service is driving customers away CLOSE THE STORE - THAT WILL DO BETTER BUSINESS WITHOUT STAFF
53 replies
10 months ago
Nedbank Credit card *****
Dear Nedbank Complaints Team, I am writing to formally raise a complaint regarding the monthly deduction of R220.00 from my Nedbank credit card account. Despite not using the card at all, this fee is still being deducted every month without my consent or any benefit received in return. When I called your support team for clarity, I was informed that this is part of your “normal monthly fees.” I find this unacceptable and exploitative, as I am being charged for a service I am not using. At this point, I regard these charges as unauthorised, *********, and bordering on theft. Let’s put this into perspective: R220.00 per customer, per month — even if just 100 customers are affected — adds up to R22 000 monthly for nothing delivered. Over 12 months, that’s R2 640.04 per customer. Multiply that by thousands and this is a serious matter. I demand the following: A review and full refund of these charges, dating back to the last use of the card. Immediate closure of this credit card if no fair solution is presented. Confirmation that no further deductions will be made going forward. If I do not receive a satisfactory response within 5 working days, I will escalate this matter to the Ombudsman for Banking Services (OBSSA) and consider other legal avenues. This is a matter of both consumer rights and financial ethics. Please treat it with the seriousness it deserves.
0 replies
10 months ago
Unprofessional Conduct and Lack of Accountability
To Whom It May Concern, I am writing to formally express my deep dissatisfaction with the service I have received from Bluu Car Rental, particularly regarding the conduct of one of your representatives, Karabo Oliphant, who I understand holds a regional position. Her approach has been extremely unprofessional and disrespectful. The manner in which she communicated with me was unacceptable, lacking both courtesy and basic customer service standards. It is deeply concerning that someone in a senior role would speak to a client in such a condescending and arrogant way. To make matters worse, your company rented a vehicle to an individual who was involved in an accident with my vehicle and then fled the scene. I have been informed that this renter failed to follow Bluu's reporting procedures and did not notify your office of the incident. Despite this clear violation, your company is refusing to take responsibility for the damage caused to my vehicle and is instead instructing me to deal directly with the renter—whose identity you have yet to disclose. Let me remind you that the vehicle still belongs to Bluu Car Rental, and it is unacceptable for you to deflect liability under these circumstances. The lack of ownership and accountability shown by your company is truly disappointing. I urge others to take note of this experience. Based on how I have been treated, I cannot in good conscience recommend Bluu Car Rental to anyone. This has been the most arrogant and unprofessional rental company I have ever dealt with. Let’s see how this is handled from here.
0 replies
13 months ago
USELESS MIOSA
Don't waste your time - they always taking the side of the dealer because they getting back hands from the dealership - you waiting for months and then they tell you dont have a case and they dont even call you to discuss the case - useless useless useless useless
0 replies
13 months ago
NISSAN MELROSE - RUN
NISSAN MELROSE - POOR WORKSHOP EXPERIENCE To Whom It May Concern, I am writing to express my concerns regarding my recent experiences with the services provided at Nissan Melrose. While I have had positive interactions with the sales department, my experience with the workshop and branch manager has been far from satisfactory. I purchased a Nissan X-Trail in August of last year and have faced persistent issues with the brakes since day one. Despite returning the vehicle six times, I have experienced ongoing problems that have yet to be resolved. Each time, I am told that the vehicle has been reset and should operate without problems; however, this has not been the case. Eventually, I was informed that there was an issue with the back brakes' release system, yet I was told that I would be responsible for the costs incurred, despite having driven only 460 km since my purchase. On the sixth visit, I was told that the noise in my vehicle was due to the brake pad springs rattling; a claim that seems illogical given the circumstances. Furthermore, I have developed a troubling noise from the front brakes when braking hard, and the explanation given—that it concerns carbon issues typical for Nissan vehicles—is just not acceptable. I find it frustrating and disrespectful that, throughout this entire experience, the branch manager has not taken any initiative to personally address my concerns. I strongly advise potential customers to reconsider their options before choosing Nissan Melrose for their service needs. It has been an exhausting experience filled with excuses rather than solutions.
265 replies
13 months ago
Poor service
NISSAN MELROSE - POOR WORKSHOP EXPERIENCE To Whom It May Concern, I am writing to express my concerns regarding my recent experiences with the services provided at Nissan Melrose. While I have had positive interactions with the sales department, my experience with the workshop and branch manager has been far from satisfactory. I purchased a Nissan X-Trail in August of last year and have faced persistent issues with the brakes since day one. Despite returning the vehicle six times, I have experienced ongoing problems that have yet to be resolved. Each time, I am told that the vehicle has been reset and should operate without problems; however, this has not been the case. Eventually, I was informed that there was an issue with the back brakes' release system, yet I was told that I would be responsible for the costs incurred, despite having driven only 460 km since my purchase. On the sixth visit, I was told that the noise in my vehicle was due to the brake pad springs rattling; a claim that seems illogical given the circumstances. Furthermore, I have developed a troubling noise from the front brakes when braking hard, and the explanation given—that it concerns carbon issues typical for Nissan vehicles—is just not acceptable. I find it frustrating and disrespectful that, throughout this entire experience, the branch manager has not taken any initiative to personally address my concerns. I strongly advise potential customers to reconsider their options before choosing Nissan Melrose for their service needs. It has been an exhausting experience filled with excuses rather than solutions.
159 replies
13 months ago
NISSAN MELROSE - POOR WORKSHOP EXPERIENCE
To Whom It May Concern, I am writing to express my concerns regarding my recent experiences with the services provided at Nissan Melrose. While I have had positive interactions with the sales department, my experience with the workshop and branch manager has been far from satisfactory. I purchased a Nissan X-Trail in August of last year and have faced persistent issues with the brakes since day one. Despite returning the vehicle six times, I have experienced ongoing problems that have yet to be resolved. Each time, I am told that the vehicle has been reset and should operate without problems; however, this has not been the case. Eventually, I was informed that there was an issue with the back brakes' release system, yet I was told that I would be responsible for the costs incurred, despite having driven only 460 km since my purchase. On the sixth visit, I was told that the noise in my vehicle was due to the brake pad springs rattling; a claim that seems illogical given the circumstances. Furthermore, I have developed a troubling noise from the front brakes when braking hard, and the explanation given—that it concerns carbon issues typical for Nissan vehicles—is just not acceptable. I find it frustrating and disrespectful that, throughout this entire experience, the branch manager has not taken any initiative to personally address my concerns. I strongly advise potential customers to reconsider their options before choosing Nissan Melrose for their service needs. It has been an exhausting experience filled with excuses rather than solutions.
0 replies
16 months ago
NO ASWER AND INCREASE IN INVOICE
NO ONE ANSWER THE PHONE - NOT SALES NOT ACCOUNTS AND NOT TECHNICAL - Terrible service - run Terrible service - run
0 replies
Review Distribution
5 Star
1 (2.4390243902439024%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (7.317073170731708%)
1 Star
37 (90.2439024390244%)