Dangerous Nissan Menlyn

I went to Nissan Menlyn to have my brake pads replaced. When I got onto the highway to start my long 3 hour journey to work my car started shaking and I started to panic. A hundred thoughts went through my mind as to what can be wrong and what am I suppose to do now on this busy highway while I am panicking. I was so anxious and confused I thought it might be a fault with my tyre. I thought it would be best to get off at the safest place and go to a tyre centre.

This was not at all ideal. Even though I left ample time to get to work, I was starting to run late when I had to wait an hour and a half for my vehicle just to get onto the ramp to be inspected. Finally my vehicle was on the ramp and I thought they would quickly find out the problem, rectify it, and I'll be on my way.

I was sitting waiting for them to inspect my vehicle when a workshop employee that was working on my vehicle approached me with his eyes wide open and eyebrows raised with a fearful look on his face. He asked, pointing at my vehicle, "Is that your car?" I said, "Yes Sir that is mine." Very perplexed, I asked, "Why Sir?"

At this time I was still so confused as to what was going on. The gentleman then lead me to my car and pointed to the front right tyre of my vehicle and looked at my face for my expression. I wasn't sure what he was pointing at so I asked him what was wrong with the tyre. He then proceeded to point out the problem on the tyre and that is when I almost fell over backwards.

Nissan Menlyn- when replacing my brake pads- did not put all my nuts back onto my wheel and the two that were on were not put back properly!!! The gentleman at the tyre centre could loosen those nuts with his bare hands with no equipment necessary!!!!!!!!!!

Completely unknown to me I was driving on the highway with a wheel that was not on properly!!!!! I could've rolled my car and caused a major accident and could also have severely injured other motorists.

By this stage, almost the entire tyre centre was standing at my car with shock and disbelief written across their faces.

Another tyre center employee then explained that they don't stock Nissan tyre nuts because the tyres they replace have nuts on already, I mean duh right?! I clearly still didn't understand how non-existent this problem is, who doesn't put the nuts back on a wheel?!?! Nissan Menlyn that's who.

The employee had to contact Nissan Menlyn and explain the situation to them so that they could bring nuts for my vehicle. They took quite awhile to get there with the nuts and they looked more lost than I was an hour earlier. They were unfortunately not trained in Customer Service 101, they didn't even great me, and after they left and they gave no apology, I was irritated but also thought Customer Service is not their department so I'll wait until Nissan calls me as they said they would to the tyre workshop employee they were communicating with. My focus and stress was getting to work- although at this stage getting to work on time was not going to happen. During this whole debacle I was in constant communication with my employer to keep him updated as to my progress. An entire 4 hours later at the tyre center was I able to leave for work, 15 minutes before my shift was suppose to start and I had a 3 hour drive ahead of me.

To add insult to injury- NOT ONE Nissan employee has called to apologise or to try and rectify the situation!!!!!!!!!!!!!

I tried to get hold of the Workshop Manager and the Dealer Principal and it was extremely difficult to get hold of either. Finally when I did, I thought okay now I am speaking to the right people and they can finally assist me. BUT NO I was wrong, they brushed me off and ignored me.

To add EVEN MORE INSULT TO INJURY I was told by the Dealer Principal that he can't communicate with me and their lawyer will contact me!!!!!!!!!!!!!! How does this have anything to do with a lawyer? Also an update, I have not heard ONE word from the lawyer.

So 2 months on, still, not even an apology from anyone.

Nissan Menlyn will never see me again.