Four Months Later – Vehicle Still Unresolved at Nissan Mobeni

This is an update to my previous complaint regarding my vehicle currently at Nissan Mobeni. My vehicle was initially taken to Nissan Mobeni for a non-starting issue. We have now entered the fourth month, and the vehicle remains unresolved. To date, there is still no confirmed diagnosis, no repair completion date, and no meaningful communication regarding the status of the vehicle. At one point, I was called to collect the vehicle, only to arrive and find it dismantled. When I requested a diagnostic report, I was told to find someone knowledgeable about cars to explain it to me. This response was both inappropriate and unhelpful. Following intervention from Prestige Motors management, Nissan Mobeni was instructed to request a loan vehicle from Nissan South Africa due to the prolonged delays. However, despite numerous follow-ups, I have received no update regarding whether this request has been approved or even processed. Nissan South Africa contacted me yesterday, but unfortunately no tangible information was provided. They could not commit to: Providing a loan vehicle Giving a clear diagnosis Providing a repair completion date The vehicle originally went in with a starting issue, yet it now appears to have additional problems, which raises serious concerns about how the matter is being handled. This situation has caused significant financial and emotional strain, as I have now been without my vehicle for four months with no clear answers or accountability. I am simply requesting transparency, accountability, and a clear timeline for resolution. I remain in contact with the Motor Industry Ombudsman of South Africa (MIOSA) and sincerely hope that this matter can be resolved urgently.