SN
Sanela N
Active since May 2022
6
Reviews
0
Industries
Reviews
6 reviews1 month ago
Four Months Later – Vehicle Still Unresolved at Nissan Mobeni
This is an update to my previous complaint regarding my vehicle currently at Nissan Mobeni. My vehicle was initially taken to Nissan Mobeni for a non-starting issue. We have now entered the fourth month, and the vehicle remains unresolved. To date, there is still no confirmed diagnosis, no repair completion date, and no meaningful communication regarding the status of the vehicle. At one point, I was called to collect the vehicle, only to arrive and find it dismantled. When I requested a diagnostic report, I was told to find someone knowledgeable about cars to explain it to me. This response was both inappropriate and unhelpful. Following intervention from Prestige Motors management, Nissan Mobeni was instructed to request a loan vehicle from Nissan South Africa due to the prolonged delays. However, despite numerous follow-ups, I have received no update regarding whether this request has been approved or even processed. Nissan South Africa contacted me yesterday, but unfortunately no tangible information was provided. They could not commit to: Providing a loan vehicle Giving a clear diagnosis Providing a repair completion date The vehicle originally went in with a starting issue, yet it now appears to have additional problems, which raises serious concerns about how the matter is being handled. This situation has caused significant financial and emotional strain, as I have now been without my vehicle for four months with no clear answers or accountability. I am simply requesting transparency, accountability, and a clear timeline for resolution. I remain in contact with the Motor Industry Ombudsman of South Africa (MIOSA) and sincerely hope that this matter can be resolved urgently.
53 replies
3 months ago
The tow truck arrived within the estimated time
The tow truck arrived within the estimated time. He was professional and knew what he was doing
56 replies
3 months ago
Complaint against Nissan SA
Nissan SA & Nissan Mobeni – Prolonged Delay With No Diagnosis or Resolution I am extremely disappointed with the ongoing handling of my vehicle by Nissan Mobeni and Nissan South Africa. My car has been at Nissan Mobeni for an extended period after it failed to start. Since then, I have received no clear diagnosis, no written technical report, and no solution. Despite numerous follow-ups, I am repeatedly told that they “still don’t know what is wrong with the car.” Nissan SA contacted me again on the 15th of January, only to repeat the same message, with no progress or accountability. This is unacceptable for an authorised dealership and manufacturer. A customer should not be left indefinitely without answers, especially when the vehicle is essential for daily life. Communication has been poor, timelines are never met, and I am left feeling that this matter is not being taken seriously. I expected far better service, transparency, and professionalism from Nissan. At this point, I am simply asking for: A clear diagnosis A written report A concrete plan to resolve the issue I hope Nissan SA intervenes meaningfully to resolve this matter as a matter of urgency.
56 replies
3 months ago
Service Not Rendered – Bus Never Arrived, No Refund or Communication
I made an online booking with Delta Coaches for my cousin to travel from Cape Town to Mthatha. On the day of travel, the bus never arrived. We only received a message saying the bus was “delayed”, but no further updates were provided. After waiting for hours, it became clear that the bus was not coming at all. Since then, Delta Coaches has been completely unresponsive. Their phones are not answered, and no assistance or refund has been offered. This caused significant inconvenience, stress, and additional unexpected costs, as alternative transport had to be arranged at the last minute. I am extremely disappointed with the lack of professionalism, poor communication, and failure to deliver the service that was paid for. I would like a full refund and proper accountability from Delta Coaches. I would strongly advise others to be cautious when booking with this company.
0 replies
27 months ago
Lack of care for customers
First National Bank BT NGEBS MTHATHA the service is very poor. We've been waiting for more than 1 hour 30 minutes with no assistance. I complained but they did not care. They just told me to wait for my ticket to be called. We ended up leaving without any assistance. People who came after us were getting called but not us. We ended up leaving with two other customers due to poor customer service
58 replies
47 months ago
Excellent service
He's an excellent service provider with a great personality. He knows how to do his job and is patient with his clients. May God bless him.
134 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)