Good Sales People with bad accounts department

I bought a secondhand car from Nissan. Sales person Marylyn was super helpful and assisting to get some of my abnormal requests fulfilled. She made it possible for me to get my dream car.

I unfortunately cannot give the dealership a 5 out of 5 due to the accounts department. Initially I asked for the extras costs like admin fees, to not be added to the bond payments. I had to get that fixed as they tried to add it to my bond. I had some trouble with a faulty battery after I received the car. No fault to the dealership. Car standing and old battery ect. They advised me to buy 1 and will give me refund due to living far from them. I did but then the accounts department only paid 3 weeks later and did not pay the tax on the receipt. Pretty bad for an accounts department to miss it. Pointed it out and they let me know they have a process and had to wait another 2 weeks for that R250. I had to pay registration fees up front but due to living in another province I did the registration and number plates myself which was no problem except that payment for those to refund me took more than a month.

Bottom line. Good sales people but check your figures from accounts before signing anything and expect to follow up on payments that needs refunding.