What ever happened to after sales service??

Truly frustrating experience!! 😡😡

I took my brand new vehicle to NMI Ford N1 City to look at a rattle in the cabin. It has been two weeks now and I still do not have my vehicle back.

There has been a back and forth with Ford NMI N1 City and Ford Head Office where they are working with a technician to resolve the issue. Then the headliner is removed and then the headliner is being out back, they have even sent a “special tool” to fix the problem, but I still don’t have a vehicle.

The issue is not that it is taking so long, by all means take as long as you need to get this issue fixed, but the fact that I am sitting without a vehicle and I need my vehicle for work is the issue.

NMI ford has advised that they can offer me a courtesy vehicle, but for some bizarre reason I have to take out the insurance on the vehicle? Not sure how they want me to achieve this seeing as how no insurance company is going to give me cover for a couple of days and take on the risk of having a R500 0000+ loss should something happen. I mean, what kind of a premium do they then have to charge for this cover?

The matter has been escalated to Ford Client care and they have been absolute no help at all. Also just “yes, we are trying to fix it” but the same response with regards to providing me with a courtesy vehicle.

I just spoke to the service manager at NMI Ford and just gives me the same excuse.

Is this the type of service one can expect when purchasing a brand new vehicle at Ford??