Bad service from Ford Pinetown (Nirene Dwarika)

NMI Ford Pinetown

In 2023 December I took my vehicle in for a service. After the service was done I noted that one of part inside was damaged and immediately I called a service agent to see what happened her name is Nirene Dwarika she saw what happened and I told her that I am rushing and I can't wait. I sent an email to her the following day See below email sent to her.

Good day,

Hoping this email finds you well.

Yesterday I had to rush to an urgent meeting. I am currently out of town. I will bring in the vehicle tomorrow for your technician to fix what I showed you yesterday.

Thank you

I sent a follow-up email because of my hectic schedule to inform her about my challenges and to try and set another appointment. See belowe email to her.

Good day

Apologies I was supposed to bring my car as per the email below. Unfortunately I have been traveling. I am currently in Harrismith next week Monday I will be in PMB then proceed to Richards Bay. Can I come on Wednesday or Thursday?

Thank you

She decided not to respond to this email.

Yesterday the 25 of March 2024 I went to the Ford Pinetown and showed them what happened she confirmed what she saw but said she didn't see that it was broken. I want my car to fixed that is all that I am asking for. I was told Nathi is on leave and he will return to work next week. They will confirm with him first before attending to my problem. Nathi doesn't have to confirm anything because this was reported on the day it happened. They say they can't make any deductions on his salary without giving him an opportunity. I am not involved internal processes how the employer goes about to deduct is not my concern. I want my vehicle to fixed that is all.