ZK
Zukisa K
Active since Sep 2020
4
Reviews
0
Industries
Reviews
4 reviews25 months ago
Bad service from Ford Pinetown (Nirene Dwarika)
NMI Ford Pinetown In 2023 December I took my vehicle in for a service. After the service was done I noted that one of part inside was damaged and immediately I called a service agent to see what happened her name is Nirene Dwarika she saw what happened and I told her that I am rushing and I can't wait. I sent an email to her the following day See below email sent to her. Good day, Hoping this email finds you well. Yesterday I had to rush to an urgent meeting. I am currently out of town. I will bring in the vehicle tomorrow for your technician to fix what I showed you yesterday. Thank you I sent a follow-up email because of my hectic schedule to inform her about my challenges and to try and set another appointment. See belowe email to her. Good day Apologies I was supposed to bring my car as per the email below. Unfortunately I have been traveling. I am currently in Harrismith next week Monday I will be in PMB then proceed to Richards Bay. Can I come on Wednesday or Thursday? Thank you She decided not to respond to this email. Yesterday the 25 of March 2024 I went to the Ford Pinetown and showed them what happened she confirmed what she saw but said she didn't see that it was broken. I want my car to fixed that is all that I am asking for. I was told Nathi is on leave and he will return to work next week. They will confirm with him first before attending to my problem. Nathi doesn't have to confirm anything because this was reported on the day it happened. They say they can't make any deductions on his salary without giving him an opportunity. I am not involved internal processes how the employer goes about to deduct is not my concern. I want my vehicle to fixed that is all.
0 replies
38 months ago
Bad customer service
Good day Kindly assist to intervene or provide clarity regarding club account requirements. Mtuba branch refused to assist citing that we don't meet your minimum requirements including a constitution and minutes of a meeting. This was shocking given the fact your website and this was further confirmed by your head office that you don't need those documents. We were told that we were not going receive any assistance without those documents. I don't know why would your head office provide information that contradicts with your branch. Lungile Gwala branch manager and Primrose Sibisi refused to assist and further stated that it was late. I am disgusted by your branch manager's action. Reasons given still contradict with what i was told by Marcia from club account department. Branch number 632005 Mtuba
168 replies
55 months ago
Insurance fraud
In September 2020 i bought a phone at sportscene city mall in Klerksdorp, from last year till now i didn't read my statement. This year in July 2021 i saw that i have been paying for insurance without my knowledge. When i enquired from the store the manager said i signed and acknowledged that the company will deduct money from me fo insurance. I asked him if i knew that i had an insurance why would i struggle with my phone instead of bring it in. In January 2021 i fixed my phone using my own money. When i called i was told by the insurance that i need to speak to the store manager to sort it. The manager committed fraud and i am expected to ask him to solve my problem.
0 replies
68 months ago
Unauthorised credit check.
On the 31st of August 2020 i went to Capitec bank (branch 2222 Klerksdorp City Mall) to unlock my savings account, on 1st of September 2020 i received an sms from experian stating that the was a credit enquiry on my profile, i went to the website and discovered that Capitec bank made a credit enquiry without my consent. I visited the branch to enquire about this and i was not assisted to my satisfaction. I want that enquiry to be removed on my credit profile. This is going to affect my credit score because on 28 of August 2020 i went to apply for credit at Standard bank and enquiry was made on my credit profile, if it is going to appear that within a space of two days i attempted to apply for credit again whereas that is not the case.
53 replies
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1 (25%)
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1 Star
3 (75%)