NMI FORD BRUMA INCOMPETENCE AND BAD SERVICE AFTER THE DEAL IS SEALED

We bought a car at FORD NMI in Bruma Johannesburg last year December and took delivery of it on Saturday 16 December 2023. The car we bought is a BMW 118 Diesel 2021 model which is still on motor plan, now our challenge is that since we bought a car we requested our sales person Mr Albert Letsoge to issue us with proof that the motor plan has been transferred to us incase we want to book a service with BMW. I was then in contact with Mr Albert Letsoge in January 2024 to enquire about the motor plan issue, he then told me he is on leave and will revert to me when he is back to work of which he never did until i followed up again. He then sent to me a natis document which he said i must use at BMW to book for service. Yesterday i went to BMW Montana to enquire about the motorplan because the car is now due for service and they told me that before we took delivery of the car FORD NMI should have taken the car to the nearest BMW dealer to do QUALITY CHECK AND NAME CHANGE on the vehicle, this never happened and we only found out now. I then contacted Mr Albert Letsoge ( our salesperson) who promised to fix the problem yesterday (27 February 2024) he said he is going to speak to his manager and get back to me, he then said i should pay for the quality check at BMW and they will pay me. I refused to do so and got them a quotation from BMW Montana and sent it to him immediately. He proposed that i go to Centurion or Fountains BMW which i also refused because they are far from my area and who was going to cover the costs ? The day ended Mr Albert never bothered to get back to me.

Wednesday 28 February 2024 at around 09h23 AM i texted Mr Albert on Whatsapp, he read my message and never cameback to me. I called him countless times he ignored my calls and never returned them, i then called the dealership and spoke to someone who also promised to get back to me but they never did.

At around 13h53 PM i texted Mr Albert again that i will take this matter further then he only called me back at that time, asking me to pay BMW Montana and that they will reimburse me i then refused and told him it is their responsibility noy mine and this should have been sorted last year before we took the car. Bear in mind the car is currently due for service and we are stuck because of their incompetence and bad service. I feel like the deal went through now no one cares. They must take accountability and i will no tolerate this, i went as far as i could to resolve this.