OM
Onkgopotse M
Active since Feb 2014
12
Reviews
0
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Reviews
12 reviews23 months ago
FNB strikes again and inconvenience me
I am writing again with the delay and dissatisfaction from FNB in dragging my disputes. I still do not understand why my orders gets cancelled when using FBN for online purchases. I have submitted proof that was required including emails from the merchant stating that FNB withheld my transfer as to why I do not understand. The amount is reserved for purchase on my side but according to merchant it’s pending pre authorisation with FNB. Who gave you a right to do such because you inconvenience me and my plans also messing my account. Please fix this mess you created asap before I escalate it to ombudsman
106 replies
23 months ago
*********** FNB
I made a purchase online on matches fashion for a pair of sneakers and my order was cancelled when money was already deducted out of my account and this was last week Thursday 09 May 2024. I then went to FNB on Saturday 11 May 2024 to have the transaction to be reversed. I was told to wait for 5 working days which doesn’t make any sense to me because that is my money and there’s proof that it was deducted and the order was cancelled. I find this very tedious and a huge inconvenience for me to wait this long for my own money. I received an email on 14 May 2024 that I must provide information regarding the transaction and up to now I’m still waiting, what are you guys looking for ? I want my money back and continue with my purchases. On 15 May I made other two purchases on CETTIRE online they were cancelled as well because FNB is holding my money, why the hell do you hold money that I authorised for my purchases ? Why do you decide for me and inconvenience me so much ? I hope you won’t tell me about the 5 days waiting period nonsense because I made plans already and I was expecting to get my orders by next week but you decided to hold funds as to why I do not know. Make sure all that money is returned into my account asap I can’t be delayed and inconvenience by your incompetence. Why can’t you call me to confirm my purchases before taking steps without my knowledge. I’m so ****ed of by this
159 replies
26 months ago
NMI FORD BRUMA INCOMPETENCE AND BAD SERVICE AFTER A SIGNED DEAL
We bought a car at FORD NMI in Bruma Johannesburg last year December and took delivery of it on Saturday 16 December 2023. The car we bought is a BMW 118 Diesel 2021 model which is still on motor plan, now our challenge is that since we bought a car we requested our sales person Mr Albert Letsoge to issue us with proof that the motor plan has been transferred to us incase we want to book a service with BMW. I was then in contact with Mr Albert Letsoge in January 2024 to enquire about the motor plan issue, he then told me he is on leave and will revert to me when he is back to work of which he never did until i followed up again. He then sent to me a natis document which he said i must use at BMW to book for service. Yesterday i went to BMW Montana to enquire about the motorplan because the car is now due for service and they told me that before we took delivery of the car FORD NMI should have taken the car to the nearest BMW dealer to do QUALITY CHECK AND NAME CHANGE on the vehicle, this never happened and we only found out now. I then contacted Mr Albert Letsoge ( our salesperson) who promised to fix the problem yesterday (27 February 2024) he said he is going to speak to his manager and get back to me, he then said i should pay for the quality check at BMW and they will pay me. I refused to do so and got them a quotation from BMW Montana and sent it to him immediately. He proposed that i go to Centurion or Fountains BMW which i also refused because they are far from my area and who was going to cover the costs ? The day ended Mr Albert never bothered to get back to me. Wednesday 28 February 2024 at around 09h23 AM i texted Mr Albert on Whatsapp, he read my message and never cameback to me. I called him countless times he ignored my calls and never returned them, i then called the dealership and spoke to someone who also promised to get back to me but they never did. At around 13h53 PM i texted Mr Albert again that i will take this matter further then he only called me back at that time, asking me to pay BMW Montana and that they will reimburse me i then refused and told him it is their responsibility noy mine and this should have been sorted last year before we took the car. Bear in mind the car is currently due for service and we are stuck because of their incompetence and bad service. I feel like the deal went through now no one cares. They must take accountability and i will no tolerate this, i went as far as i could to resolve this. Now i am being ignored and promised lies
0 replies
26 months ago
NMI FORD BRUMA INCOMPETENCE AND BAD SERVICE AFTER THE DEAL IS SEALED
We bought a car at FORD NMI in Bruma Johannesburg last year December and took delivery of it on Saturday 16 December 2023. The car we bought is a BMW 118 Diesel 2021 model which is still on motor plan, now our challenge is that since we bought a car we requested our sales person Mr Albert Letsoge to issue us with proof that the motor plan has been transferred to us incase we want to book a service with BMW. I was then in contact with Mr Albert Letsoge in January 2024 to enquire about the motor plan issue, he then told me he is on leave and will revert to me when he is back to work of which he never did until i followed up again. He then sent to me a natis document which he said i must use at BMW to book for service. Yesterday i went to BMW Montana to enquire about the motorplan because the car is now due for service and they told me that before we took delivery of the car FORD NMI should have taken the car to the nearest BMW dealer to do QUALITY CHECK AND NAME CHANGE on the vehicle, this never happened and we only found out now. I then contacted Mr Albert Letsoge ( our salesperson) who promised to fix the problem yesterday (27 February 2024) he said he is going to speak to his manager and get back to me, he then said i should pay for the quality check at BMW and they will pay me. I refused to do so and got them a quotation from BMW Montana and sent it to him immediately. He proposed that i go to Centurion or Fountains BMW which i also refused because they are far from my area and who was going to cover the costs ? The day ended Mr Albert never bothered to get back to me. Wednesday 28 February 2024 at around 09h23 AM i texted Mr Albert on Whatsapp, he read my message and never cameback to me. I called him countless times he ignored my calls and never returned them, i then called the dealership and spoke to someone who also promised to get back to me but they never did. At around 13h53 PM i texted Mr Albert again that i will take this matter further then he only called me back at that time, asking me to pay BMW Montana and that they will reimburse me i then refused and told him it is their responsibility noy mine and this should have been sorted last year before we took the car. Bear in mind the car is currently due for service and we are stuck because of their incompetence and bad service. I feel like the deal went through now no one cares. They must take accountability and i will no tolerate this, i went as far as i could to resolve this.
0 replies
65 months ago
INCOMPEMENT TRAFALGAR, RIVERVIEW COMPLEX BODY CORPORATE AND SECURITY COMPANY
I live in a complex called River view in Pretoria under the management of Trafalgar and suffered a break in on Sunday 10 October 2020. I reported the matter to the security company named Tsoabelo, Trafalgar ( Michele) and the body corporate. I have was promised to be assisted and so far nothing has been done, its been two months since i reported the matter to Trafalgar and i was given empty promises. I goods and my apartment doors were damaged and no one cares since i reported the matter in fact the security company cant even account or give explanations of their system because there is no records of visitors whatsoever. The management of this complex gets worse by day, security and safety of residents are at risk, people come in and out as they please without signing. Now this is what lead to why i suffered a loss of goods in an security complex in the presence of a security company and Trafalgar. I was informed there is an insurance for such incidents but to my surprise everyone is mumm, I am not getting any feedback or help. This questions the functionality and management of this complex because everyone is hiding behind each other. I cannot stay in a complex where i do not feel safe and my case is unresolved, I need solutions and answers. This is frustrating, to see people in a body corporate continuing normally with their lives as if nothing happened in the complex, what is their purpose ? What is the purpose of a security company and its systems ? Why are they protecting their incompetency. I demand my lost goods from trafalgar and tsoabelo security company which cant even account for anything that happened on the day if my break in.
224 replies
66 months ago
BAD CUSTOMER SERVICE FROM LEGENDS GOLF & SAFARI RESORT
We were booked at Legends Gold & Safari Resort with my fiancé on the 13 to 15 November 2020 ( Suite 208A) . Upon our check in the water was cold, we slept and thought it would be fine in the morning as we had planned our day for activities. When we woke up the water was still cold, we notified the owner by the name of Mandy she promised to fix the problem bear in mind we had to wait and could not leave the unit without bathing . We cancelled our plans and stayed in doors even though it was not part of our weekend away. Later in the afternoon she sent someone to fix the problem of which he failed and he left for an hour to get other two gentlemen but still failed. The day was already over for us to do anything, the guy said to use the problem is fixed, he explained how the meter box is mixed up and keeps tripping. FINE!!! We were already exhausted about this and slept again without bathing. Now this was Sunday morning when we woke up around 7 am and tried to fix the problem on our own, fortunately I balanced the meter somehow until the water became warm for us to quickly bath but still it tripped again. What a loss and waste of a weekend. The room was never cleaned since we arrived there, i do not understand if there is house keeping or not. I find this very unacceptable
0 replies
78 months ago
BIG UPS AND KEEP IT UP, I AM GRATEFUL FOR YOUR SERVICE #BEAMEFAN
Big up to you and you and you and you i mean everyone who was involved in helping me to recover my vehicle, it was smooth sailing. Immediately when i made that call, the consultant was very helpful and kept on checking on me to update me about the status of my vehicle's movement. I got a call at around 9 am that was car was recovered and i found a tracking team from Mix telematics waiting for me at the scene with my vehicle of course. They stayed with me until the police took my vehicle to their pound. Thank you thank you
105 replies
78 months ago
CARTRACK THE MOST USELESS TRACKING COMPANY
The most useless tracking company i have ever come across in my entire life. First of all they were unable to recover my vehicle when it was hijacked, telling me how much they can not get signal of my tracking unit, the service was also bad and they did not have my details in their system, i had to give them my ID number over and over again to retrieve my account which took them long, now this questions their systems. Fortunately my other tracker recovered my vehicle within an hour, 6 hours later Car track team arrived at the scene because they got information from the police that my vehicle was recovered. I do not understand why they came because we were done at the scene and my car was taken to police pound. Now today Cartrack has the nerve to tell me that i should continue paying for their useless service and that their contract binds me, i mean what am i paying for ? Their useless unit and bad service ? I need my contract cancelled asap and the lady called Nompumelelo is telling me to pay R1700 cancellation fee for what when i did not even reap anything from their bad customer service and useless device. She told according to their system they are the ones who recovered my vehicle and that is absolutely nonsense. I am not going to pay for any cent!!!!!
210 replies
84 months ago
Unfair treatment from Standard bank insurance
I'd like to express my dissatisfaction with my insurance company with regards to a claim lodged on 8 April 2019. I was involved in an attempted hijacking on the R511 on my return home to Centurion from home in Rustenburg to first drop off a friend in Kyalami. As I was driving on the R511 that night I noticed a car behind me flashing consistently but decided not to stop as it looked very suspicious. My friend and I continued on our journey but the car was so close that we got scared and drove a bit further so we could get away only to come to a sharp curve that dips turning right and I lost control of it and fell into a ditch. Police were the first to arrive on the scene to assist us. My greatest issue is I am now struggling with the insurance as they have delayed the authorisation of my claim as it took an entire month to authorise which is now affecting my car hire and I'm forced to return the car without having a vehicle to utilise for work and crucial meetings relating to work. I have been calling day in and day out to enquire on what is going with my claim. I'd like to understand their process and their turnaround time as it has taken long enough. I have complied with all information needed and made myself available whenever required. Needless to say I have been forced to return the car without a plan and my car remained at BMW Sandton and was repaired within a week. Now i am sitting with an invoice from Europcar which they expect me to pay.
56 replies
84 months ago
Constantia Insurance kak service
I'd like to express my dissatisfaction with my insurance company with regards to a claim lodged on 8 April 2019. I was involved in an attempted hijacking on the R511 on my return home to Centurion from home in Rustenburg to first drop off a friend in Kyalami. As I was driving on the R511 that night I noticed a car behind me flashing consistently but decided not to stop as it looked very suspicious. My friend and I continued on our journey but the car was so close that we got scared and drove a bit further so we could get away only to come to a sharp curve that dips turning right and I lost control of it and fell into a ditch. Police were the first to arrive on the scene to assist us. My greatest issue is I am now struggling with the insurance as they have delayed the authorisation of my claim as it took an entire month to authorise which is now affecting my car hire and I'm forced to return the car without having a vehicle to utilise for work and crucial meetings relating to work. I have been calling day in and day out to enquire on what is going with my claim. I'd like to understand their process and their turnaround time as it has taken long enough. I have complied with all information needed and made myself available whenever required. Needless to say I have been forced to return the car without a plan and my car remains at BMW Sandton and repairs only commenced this week with more parts still to be ordered.
168 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
11 (91.66666666666667%)