Poor Ford Service

It started 4 years ago when I bought my Mustang at CMH Ford and I had to transfer to NMI Ford in Bruma because they flatly refused to give a courtesy car! Now Bruma closed and moved their business to Alberto NMI who are just giving as bad a service as CMH. My car needs a service and they (Alberton) refuse to give me the service book NMI Bruma promised to replace. My car is due for a service and they don’t return my calls! Somehow it’s like a taboo for a Black man to own a Mustang!