1 reviews | Active since Member
I took my car in for 45,000km service in January 2024 and was received by Eulenda, the service advisor. I informed her of the noise which was coming from the front right wheel among other issues I wanted them to have a look at. During the day, another service advisor, Tumi, called to inform me that she will be taking over from Eulenda who had to attend to an emergency. When I later picked up the car, Tumi advised me that upon assessment of the car, it was decided that they order new shock absorbers for all the four wheels and will call me to bring the car back in for replacement, which she did. I have never seen a dedicated team like that, from the reception dest to the tuck shop, especially from a car dealership. My movements between the dealership to my work and back was handled with ease. To Tumi, thank you for a wonderful service especially after you had to take over from your colleague but still did a splendid job nevertheless, keep it up.