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Piet M
Active since Feb 2024
4
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4 reviews19 months ago
******* way of making money
The contract I had with MTN SA ended at the end of August 2024 and as per their advice, I could only cancel ot from 1 August 2024, which I did and was told my last invoice will be debited on 15 Sep 2024 which I understood but then all of a sudden they send me a bill on 19 Sep 2024 which is payable on 25 Oct 2024. I called the billing department and was told they could see on their system that the contract was canceled on 2 August however it's still open hence they billed be, can you believe that? I was then transferred to cancellation and the lady I spoke to told me that she doesn't know what it was not closed, could be a system error. When I asked her to then reverse the 1gb they loaded without my concern she said it's not possible and I will have to pay for it. I told her straight that no one sells me their product by force, I did not ask for the data and as such, I will not pay for it and should they debit my account, I will take whoever was supposed to close whatever to task, and will keep on reversing such debit order until they stop with this ****gish behavior.
0 replies
22 months ago
A "Cash Back" **** by Absa Activate Insurance
I signed up with ABSA Activate for my car and home content Insurance effective from 1 Jan 2024 primarily because of the so called "up to 40% premium cash back" depending on your driving with a 3 months waiting period before the first payment. It will be six month with the Insurance by the end of this month but I have received nothing in cash back. I have been calling them since April and they have been saying they have technical issues ever since, they don't even bother to call, send you an email or SMS to keep you updated on the isse, nothing. So in a nutshell, ABSA Activate Insurance is a pure **** luring customers to join in through their bogus so called "cash back" and I am currently shopping around for a reputable insurance company which takes their customers serious.
53 replies
26 months ago
Excellent Service
I took my car in for 45,000km service in January 2024 and was received by Eulenda, the service advisor. I informed her of the noise which was coming from the front right wheel among other issues I wanted them to have a look at. During the day, another service advisor, Tumi, called to inform me that she will be taking over from Eulenda who had to attend to an emergency. When I later picked up the car, Tumi advised me that upon assessment of the car, it was decided that they order new shock absorbers for all the four wheels and will call me to bring the car back in for replacement, which she did. I have never seen a dedicated team like that, from the reception dest to the tuck shop, especially from a car dealership. My movements between the dealership to my work and back was handled with ease. To Tumi, thank you for a wonderful service especially after you had to take over from your colleague but still did a splendid job nevertheless, keep it up.
0 replies
27 months ago
Useless business units within Absa Bank
I app**** for a bond switch from SAHL to Absa Bank and after accepting the quotation, ABSA immediately went and updated my credit information with credit bureau even before the bond is registered. I only found out today when I was trying to apply for a credit card limit increase that according to credit bureau, I got 2 bonds in my name (that of SAHL and Absa), which then affect my affordability. Absa is very much aware that the bond is yet to be registered and even worse, I am yet to sign the papers with their lawyers and they are aware that they are yet to start debiting my Absa account for the bond pending the completion of the switching process but they are the ones questioning my affordability, how pathetic. Absa credit card said that in order to resolve the issue, the consultant must request Absa home loans to furnish them with the letter confirming that the bond is not yet registered and they have not started debiting my account as such but Absa home loans said they could only provide the accepted quotation and not any letter thereto. We then asked the bond registration lawyers tobsend us a confirmation that the bond is yet to be registered (which they did) but Absa card rejectedit and said we the consultant must fill an appeal form which they are yet to respond to. My frustration is that these two business units (Absa credit card and Absa home loans) all belong to Absa bank but their system are not synchronized thereby failing us as customers, I am now even thinking of canceling the bond switching process and consequently cancel all my accounts with them (Absa) and move to another bank.
58 replies
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5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)