bad service

I Booked 18:55 bus at shell garage Queenstown, the bus did not come. the number on the ticket does not go through eventually go the whatsup number 073179437 and he said the bus was at the station next to illuala container. When i said my pick up point was shell he then changed the story and said it was there at 18:00 . I arrived at shell at 17:30 and i was left there stranded, i had to book another bus and pay R800. what usa bad services and lies from this bus