Noola ONE360 Poor and unsafe product

On 13 December I send this formal complaint to Noola. Dear Noola Customer Care / Product Safety Team, I am writing to lodge a formal safety complaint regarding the Noola ONE360 child seat, which I purchased for my great-grandson in good faith, believing it to meet the highest safety standards expected of a child restraint system. Despite the harness being correctly fitted and tightly secured in accordance with the manufacturer’s instructions, the child is able to remove his arms from the shoulder restraints. A photograph is attached for reference. This failure occurs repeatedly during travel and compromises the fundamental safety function of the seat. As a result of this design or restraint failure, the child is frequently left inadequately secured while the vehicle is in motion. In circumstances where it is not safe or possible to stop immediately—particularly in high-risk areas—his mother has, on occasion, been forced to unbuckle her own seatbelt while the vehicle is moving in order to prevent her child from being completely unsecured. This presents an extreme and unacceptable safety risk to both the child and his mother. A child seat should prevent this type of scenario. At no point should a caregiver be placed in a position where they must choose between road safety and a child’s immediate restraint due to a product’s failure to perform as intended. Given the seriousness of this matter, I am requesting: • Immediate engagement from Noola to investigate this issue • Clear guidance on corrective action, including whether this is a known issue • Confirmation of what steps Noola will take to remedy the safety risk (replacement, refund, product modification, or escalation to your safety review process) This concern relates directly to the safety and wellbeing of a child, and I trust that Noola will treat it with the urgency and seriousness it warrants. Please contact my granddaughter directly as soon as possible: Name: Kaelyn Greyling Contact number: 071 684 1896

I got a reply to say that we have to buy a certain clip to prevent my grandson from escaping from his "safe" child seat. We bought this clip and he is still escaping. I cannot understand that such an expensive brand and supposedly safe product is so very unsafe. We travel on a regular basis from NW to Jburg and we have to still stop numerous times on the side of the road to re secure him in his seat. This is totally unacceptable and putting us all in danger as we are 2 ladies traveling with a todler. I am extremely disappointed in this product from Noola. I formally state that if anything should happen to my grandson due to the this I will take necessary steps to hold Noola accountable. You are well aware that there is a problem with this why would you ignore this fact and not do anything to secure our precious childrens safety.