Noola
Claimed Business
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
3.5|4 Reviews
Jun '25 - May '26
5(50%)
4(0%)
3(25%)
2(0%)
1(25%)
5(50%)
4(0%)
3(25%)
2(0%)
1(25%)
Frequently Asked Questions About Noola
Noola has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Noola across 40 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRW
Ria W
1 reviews | Active since Jan 2020
19 Jan 2026, 08:58
Noola ONE360 Poor and unsafe product
On 13 December I send this formal complaint to Noola. Dear Noola Customer Care / Product Safety Team, I am writing to lodge a formal safety complaint regarding the Noola ONE360 child seat, which I purchased for my great-grandson in good faith, believing it to meet the highest safety standards expected of a child restraint system. Despite the harness being correctly fitted and tightly secured in accordance with the manufacturer’s instructions, the child is able to remove his arms from the shoulder restraints. A photograph is attached for reference. This failure occurs repeatedly during travel and compromises the fundamental safety function of the seat. As a result of this design or restraint failure, the child is frequently left inadequately secured while the vehicle is in motion. In circumstances where it is not safe or possible to stop immediately—particularly in high-risk areas—his mother has, on occasion, been forced to unbuckle her own seatbelt while the vehicle is moving in order to prevent her child from being completely unsecured. This presents an extreme and unacceptable safety risk to both the child and his mother. A child seat should prevent this type of scenario. At no point should a caregiver be placed in a position where they must choose between road safety and a child’s immediate restraint due to a product’s failure to perform as intended. Given the seriousness of this matter, I am requesting: • Immediate engagement from Noola to investigate this issue • Clear guidance on corrective action, including whether this is a known issue • Confirmation of what steps Noola will take to remedy the safety risk (replacement, refund, product modification, or escalation to your safety review process) This concern relates directly to the safety and wellbeing of a child, and I trust that Noola will treat it with the urgency and seriousness it warrants. Please contact my granddaughter directly as soon as possible: Name: Kaelyn Greyling Contact number: 071 684 1896 I got a reply to say that we have to buy a certain clip to prevent my grandson from escaping from his "safe" child seat. We bought this clip and he is still escaping. I cannot understand that such an expensive brand and supposedly safe product is so very unsafe. We travel on a regular basis from NW to Jburg and we have to still stop numerous times on the side of the road to re secure him in his seat. This is totally unacceptable and putting us all in danger as we are 2 ladies traveling with a todler. I am extremely disappointed in this product from Noola. I formally state that if anything should happen to my grandson due to the this I will take necessary steps to hold Noola accountable. You are well aware that there is a problem with this why would you ignore this fact and not do anything to secure our precious childrens safety.
Helpful (0)
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Ria W
1 reviews | Active since Jan 2020
19 Jan 2026, 08:58
Noola ONE360 Poor and unsafe product
On 13 December I send this formal complaint to Noola. Dear Noola Customer Care / Product Safety Team, I am writing to lodge a formal safety complaint regarding the Noola ONE360 child seat, which I purchased for my great-grandson in good faith, believing it to meet the highest safety standards expected of a child restraint system. Despite the harness being correctly fitted and tightly secured in accordance with the manufacturer’s instructions, the child is able to remove his arms from the shoulder restraints. A photograph is attached for reference. This failure occurs repeatedly during travel and compromises the fundamental safety function of the seat. As a result of this design or restraint failure, the child is frequently left inadequately secured while the vehicle is in motion. In circumstances where it is not safe or possible to stop immediately—particularly in high-risk areas—his mother has, on occasion, been forced to unbuckle her own seatbelt while the vehicle is moving in order to prevent her child from being completely unsecured. This presents an extreme and unacceptable safety risk to both the child and his mother. A child seat should prevent this type of scenario. At no point should a caregiver be placed in a position where they must choose between road safety and a child’s immediate restraint due to a product’s failure to perform as intended. Given the seriousness of this matter, I am requesting: • Immediate engagement from Noola to investigate this issue • Clear guidance on corrective action, including whether this is a known issue • Confirmation of what steps Noola will take to remedy the safety risk (replacement, refund, product modification, or escalation to your safety review process) This concern relates directly to the safety and wellbeing of a child, and I trust that Noola will treat it with the urgency and seriousness it warrants. Please contact my granddaughter directly as soon as possible: Name: Kaelyn Greyling Contact number: 071 684 1896 I got a reply to say that we have to buy a certain clip to prevent my grandson from escaping from his "safe" child seat. We bought this clip and he is still escaping. I cannot understand that such an expensive brand and supposedly safe product is so very unsafe. We travel on a regular basis from NW to Jburg and we have to still stop numerous times on the side of the road to re secure him in his seat. This is totally unacceptable and putting us all in danger as we are 2 ladies traveling with a todler. I am extremely disappointed in this product from Noola. I formally state that if anything should happen to my grandson due to the this I will take necessary steps to hold Noola accountable. You are well aware that there is a problem with this why would you ignore this fact and not do anything to secure our precious childrens safety.
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ryan F
1 reviews | Active since Jan 2020
1 Sept 2025, 12:29
Faulty Pram
bought the noola sprint. spent a lot of money on this pram. when it arrived, the front wheel was faulty and kept locking up. after back and forth with their customer service agent, they finally agreed to send a replacement front triangle. The front triangle arrived, but had the incorrect netting. The new front triangle doesnt work with the wheel as well. wheel just keeps detaching itself on its own. i would definitely not recommend this product. rather go with one of the other brands as this one has poor customer care and build quality.
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ryan F
1 reviews | Active since Jan 2020
1 Sept 2025, 12:29
Faulty Pram
bought the noola sprint. spent a lot of money on this pram. when it arrived, the front wheel was faulty and kept locking up. after back and forth with their customer service agent, they finally agreed to send a replacement front triangle. The front triangle arrived, but had the incorrect netting. The new front triangle doesnt work with the wheel as well. wheel just keeps detaching itself on its own. i would definitely not recommend this product. rather go with one of the other brands as this one has poor customer care and build quality.
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lionel O
1 reviews | Active since Jan 2020
25 Apr 2025, 08:11
Dont Buy Noola Demo Models
I bought a demo unit from the Noola Show Room. I have only used it for a month and the front left wheel is out of alignment and shakes badly. I contacted Noola to ask if there is anything I can do to fix it. THey said no and since you bought a demo model it is classified as a pre-loved and there is no warranty on it. They are not even willing to have a look at it and since it's an discontinued model there are no parts they can change it with. I just feel a little hard done by the tone of the agent I was speaking too. It's almost like you bought a cheap unit now you are stuck with it.
Helpful (0)
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lionel O
1 reviews | Active since Jan 2020
25 Apr 2025, 08:11
Dont Buy Noola Demo Models
I bought a demo unit from the Noola Show Room. I have only used it for a month and the front left wheel is out of alignment and shakes badly. I contacted Noola to ask if there is anything I can do to fix it. THey said no and since you bought a demo model it is classified as a pre-loved and there is no warranty on it. They are not even willing to have a look at it and since it's an discontinued model there are no parts they can change it with. I just feel a little hard done by the tone of the agent I was speaking too. It's almost like you bought a cheap unit now you are stuck with it.
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Replies (0)CE
Celeste E
1 reviews | Active since Jan 2020
7 Dec 2024, 19:40
Noola not so safe
The Noola 360 car seat misses an integral safety feature. When I reached out to a consultant regarding a substitute part for the missing component, I got half an answer and no solution. Very disappointing since we’ve been raving about the brand and the supposed devotion to safety. Will not be recommending Noola at all.
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Celeste E
1 reviews | Active since Jan 2020
7 Dec 2024, 19:40
Noola not so safe
The Noola 360 car seat misses an integral safety feature. When I reached out to a consultant regarding a substitute part for the missing component, I got half an answer and no solution. Very disappointing since we’ve been raving about the brand and the supposed devotion to safety. Will not be recommending Noola at all.
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Replies (0)NS
Nadine S
1 reviews | Active since Jan 2020
19 Sept 2024, 13:41
Bad quality product at a premium cost
Received my Noola 360 car seat in April 2023. November 2023 the zip at the back broke. Finally had time to tend this now just to find that my warranty expired and also now noting that the stitching in the back is also now coming undone. The pops where the cover attaches to the structure also keeps coming loose and I have to pop these back in at least 3 times a week. Contacted Noola for a quote on a new cover - R1 300. And please don't think that I got as much as an apology for their product litterally falling to pieces. Absolutely shocked to see that poor quality of this product after having spent R5 500 on a car seat and the nonchalant attitude customer service has. Looking at the responses from Noola on these other poor Hello Peter reviews I note that this sentiment is just how they feel about unhappy customers - they almost seem used to it. Very regretful of this purchase.
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Nadine S
1 reviews | Active since Jan 2020
19 Sept 2024, 13:41
Bad quality product at a premium cost
Received my Noola 360 car seat in April 2023. November 2023 the zip at the back broke. Finally had time to tend this now just to find that my warranty expired and also now noting that the stitching in the back is also now coming undone. The pops where the cover attaches to the structure also keeps coming loose and I have to pop these back in at least 3 times a week. Contacted Noola for a quote on a new cover - R1 300. And please don't think that I got as much as an apology for their product litterally falling to pieces. Absolutely shocked to see that poor quality of this product after having spent R5 500 on a car seat and the nonchalant attitude customer service has. Looking at the responses from Noola on these other poor Hello Peter reviews I note that this sentiment is just how they feel about unhappy customers - they almost seem used to it. Very regretful of this purchase.
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Jeanne H
1 reviews | Active since Jan 2020
22 Apr 2024, 10:16
Shocking customer care and product quality
Absolutely shocking customer care and product quality, I wrote to Noola telling them about a faulty seatbelt mechanics or clasp that has failed to secure the belt.I explained that my toddler can actually get out of the seat and that it is not secure. The belt clasp does not clock. The customer care person responds with "Kindly be advised that your baba is very smart and we would call them an escape artist :) " absolutely shocking. Infuriating really. I wouldn't recommend this low quality product that is not safe for children. NOT MADE IN SOUTH AFRICA! rather spend a bit more because you wont use this long until it breaks and the customer service is a joke
Helpful (0)
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Jeanne H
1 reviews | Active since Jan 2020
22 Apr 2024, 10:16
Shocking customer care and product quality
Absolutely shocking customer care and product quality, I wrote to Noola telling them about a faulty seatbelt mechanics or clasp that has failed to secure the belt.I explained that my toddler can actually get out of the seat and that it is not secure. The belt clasp does not clock. The customer care person responds with "Kindly be advised that your baba is very smart and we would call them an escape artist :) " absolutely shocking. Infuriating really. I wouldn't recommend this low quality product that is not safe for children. NOT MADE IN SOUTH AFRICA! rather spend a bit more because you wont use this long until it breaks and the customer service is a joke
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