CV
Chris V
Active since Jul 2017
12
Reviews
0
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Reviews
12 reviews2 months ago
Safety concerns with twin pram
I have been a supporter of Noola since our first daughter was born 5 years ago. Back then we bought the Elite single stroller with Isize c****at and isofix fixture and later on the 360 car seat. And a number of other smaller products like the pod. I can’t really complain much other than the pod tearing a month or two after we got it, but we forgave because the pram and car seats were of such great quality. A little over 5 months ago our twin girls were born. This time we invested in the isize car seats and isofix fixtures again along with the Elite twin pram. Zero complaints on the car seats and fixtures. The twin pram, however, has been making me nervous. For the amount we paid we shouldn’t be nervous about anything. That is the reason for the review here. The first thing I noticed from the get go is that the quality of excellence that when into the design of the single stroller was lacking with the twin stroller. I get that the twin stroller has to fit in more features so it is forgivable in some areas, but at certain places it just felt a bit… lazy. An example is the basinet seats. The original twin stroller’s basinet was a bit more customisable around the legs when folding into a seat, the twin basinets are stiff, so can’t fold it. The single stroller’s basinet had a way of moving or removing the baby fasteners to make it easier for the baby or toddler to sleep in the basinet. So when they are a certain age certain parts can be removed or adjusted. With the twin stroller the fasteners are fixed so when we need to put our babies in the basinets to sleep, we need to cover the fasteners with a thick blanket so the babies don’t sleep on top of it. This will become a bigger issue as they grow so it significantly reduces the time in which we can use the basinet for sleeping. Haven’t tested the seats yet as the babies aren’t sitting yet. Then there was the things (let’s call them brackets) you need to put into the pram to fit the isize c****ats in. From the start we had an issue with the back part because if we put the brackets in the way that the seat is facing forward the seats was positioned in such a way that they were laying with feet in the air and head at the bottom. Another problem was that the brackets couldn’t be removed from the seats unless I pressed a thing inside the bottom of it which is a pain when the baby is still in the car seat. There was a lot of back and forth over Whatsapp with Noola until I literally had to go into their Willowbridge store to show the issue. They then told me that the brackets are meant to stay in and that the c****at can be put on top of the isofix fixture with brackets inserted. I understood this because at that point I remembered the first Isize seat we had worked the same. The problem was that it currently didn’t fit because we have three car seats at the back and with the brackets inserted it can’t fit due to the middle c****at being in the way. But I went home and thought I could make it work. But then, I noticed that the whole thing didn’t fix the issue as the baby at the back would still be upside down. I then went back to the store the following day and showed the three ladies there who were also dumbfounded by the issue and wasn’t certain what to do. They did confirm that it was a weird design flaw. They then phoned a superior who contacted me and sent me new brackets. Exactly the same but with a certain section on the brackets filed off, which in itself is strange. I was actually reminded at that point that the same needed to happen with our first pram’s brackets, but I can’t remember the details on that. The new brackets enabled me to switch the brackets without the need for it to be stuck in the c****at and then I could also turn it towards the front which is the recommended position for safety purposes. So that got resolved even though it felt like a very tiresome process. Fast forward 5 months. The pram has been working okay, but it doesn’t feel as strong and sturdy as the single pram. I get that it is carrying extra weight, but that is what it was made for. It’s hard to explain exactly what I mean, but there is just something that feels like this pram won’t last as long as the single pram. Like at some point it will break, which is making me nervous. When I push the pram and press down on one side of the handle the pram creeks, like a old wooden chair or something. Only on the one side. It doesn’t inspire confidence. Especially since this is meant to last a few years and the twins are just getting bigger and bigger. Had to pump the wheels up now which is fine. But I do wish the little pipe that you put into the pump was easier to access with the provided pump. That’s a design flaw. Had the same issue with the single pram. All in all I do still have a soft spot for Noola as especially with the car seats it provides peace of mind with regards to safety. BUT, the issues with the twin pram has put us off from buying more products specifically because these were so expensive and it has given us issues that expensive products aren’t meant to have. So even though I have motivated friends in the past to buy Noola, my opinion has changed. Not sure if there was an overall slip in quality throughout the last 5 years, but in my opinion there are good or better alternative brands within the same price bracket or in the cheaper price brackets. If the single pram seems to be the same as 5 years ago, go for it. The twin pram… It looks cool, but it is making me nervous, which is not a good feeling after spending so much.
0 replies
4 months ago
Bad credit rating due to Standard Bank glitch
Standard Bank Vehicle finance mistake causes me to get a bad credit rating. I regret using Standard Bank to finance my vehicle but now I am stuck. Last November when an instalment was meant to go down it didn’t due to a glitch due to a repo rate change. Standard bank then sent out a message that said my next instalment in December will be a double amount instalment. But then the amount was withdrawn from my account on the 3rd of December without notice, during which there was not enough money set out in my cheque account as I relocated the funds when manually paying expenses. So the instalment couldn’t be paid. I then phoned the vehicle finance department to tell them about their mistakes because I seriously didn’t want this to affect my credit rating negatively. I protect my credit score very well. Haven’t ever missed a payment. When I phoned to correct the mistake I spoke to customer service and it was agreed that they would try to withdraw again and I will then put the right amount of funds in my account for it to go down. I then left it as I assumed everything was sorted. Then Christmas and holidays, spending money where needed. Got a call from Standard bank’s attorneys in January asking me why I haven’t made the more than R6000 payment yet as my account is still in arrears. Terrible timing. Not realising that the funds wasn’t withdrawn I spent it later assuming it was part of my salary later in the month. The timing of their request was terrible as I was getting ready to be between jobs and I have 4 months old twins starting daycare which is quite expensive, and we need to get a second car. When the person phoning me checked the records they could see a request for collection was put through in December but nothing happened. No explanation. I then asked whether we can extend my contract with one month, but because my contract is less than 6 months old a change couldn’t be made. I then asked whether we could make an exception because the mistake wasn’t mine at all. I was then told that they would send Standard bank a request and that it would be communicated to me as soon as they rep**** whether they could make an exception or not. I phoned back a couple of days later to ask the status. Nothing yet. Another two times someone phoned me again and just hung up within a few seconds. Then another person phoned me and said my account is in arrears and then I had to explain AGAIN, but nothing yet. Someone finally phoned back on the 11th of February to tell me that my account is still in arrears. No word from standard bank on my request. I then asked the person just to send me the details so I can make payment because even though this is a terrible time to make this payment, I just want to get it over with. The person told me it’s fine, I can make payment, but just to know that it will affect my credit score negatively as my account is in arrears. This is completely unfair and should be considered *******. I have no protection against this. Everything here was out of my hands. Nothing deliberately missed. I communicated with Standard bank on my own as soon as I saw something is wrong and wanted to fix things as soon as possible. The rest of the time I waited for responses which never came. Just to hear that as soon as I make payment I will lose points in my credit score which is just not right. This is why I greatly regret going with Standard bank for financing, because this is terrible service as I am paying for Standard Banks ***** up.
3 replies
8 months ago
Impossible to open account
I am very frustrated with Discovery bank’s customer service not fully assisting me. I have been trying to just open a simple free Discovery bank account now for weeks because I want to use my discovery vitality miles in stores. The app is stuck on the message saying it is being assessed. When I app****, it said assessment will be done within 48 hours. After more than a week of nothing, I phoned customer service. The lady on the phone told me it is a glitch in the system and that they will cancel it for me and I should apply again in an hour and wait another 48 hours. An hour later before I tried again she phone me back and told me the IT informed her that I don’t need to cancel and restart my application as IT found a solve and I should just wait for the assessment to be done within 48 hours. 3 days later, message still stuck on “being assessed”. I phoned customer service again. The person then told me they will cancel it from their side and I should wait for within 48 hours again to received a notification that it is canceled and then try apply again and wait 48 hours again. 3 - 4 days later, nothing was canceled. Message still says assessment in progress. So I phoned again. This time the customer service lady told me the problem was that they never received a proof of income, and she was baffled that nobody told me this. I also don’t recall it being a requirement when applying as no option was given. While on the phone I emailed her a payslip which she confirm was okay and that I should wait another 48 hours and that she will phone me within 48 hours to follow up. It is now 3 days later AGAIN and it is still stuck and she never phoned back. At least she provided me with reference numbers this time whereas the others kept telling me the reference numbers will be sent to me but it was never sent. I have no confidence in Discovery bank’s customer service. Each time they told me it will 100% sort out the issue, but nothing happens.
6 replies
10 months ago
Started out not ideal, but ended on a high
My original review months back had been a 1 star as we weren’t happy with the performance of their most expensive Fibreguard material on our R40k couches after only a few months. It showed extreme pilling and the stain cleaning wasn’t as advertised. Upon learning this Zorora contacted us and wanted to make it right. After muc conversation where they listened, answered questions and made suggestions, they ended up remaking our couches in a different Hertex material not even listed on their site. Sent us handpicked material swatches via courier. The reason for it not being their own material is because their usual range didn’t have the same colour as the original ones we ordered. We received top class treatment from start to finish and ended with the most beautiful remade couches. So far we believe the material is superior. Not sure about the stain resistance yet but I know the performance test for the pilling is better. It was mentioned that they are reconsidering the fibreguard because of bad feedback from customers. During the process every single question was answered and concern addressed. It remains to be seen whether the material performance will live up to the expectation but so far so good. We didn’t pay a sent on anything, which we thank Zororo for wholeheartedly as we are currently saving up for twin babies who are on the way. The only reason I am giving this round 4 stars and not 5 stars is because of the first part of the journey as it wasn’t an ideal experience. It wouldn’t be fair to the reviewers if that part wasn’t mentioned, but I can say they do really care about the performance of their products and about the customer satisfaction and would go all out to show it. Thank you again Zorora sofas.
0 replies
39 months ago
Simply put. Rewardsco are liars and thieves. When they call, hang up.
Just terrible service. Lies on multiple occasions offering free data upgrades a few months apart, always unasked for. But they offer more data for no extra payment, just an extended contract. Who would say no, right? I always take it making sure that there isn't any extra payment added to my monthly installment before I accept anything. I make it a point to ask mulitple times seeing as the call is recorded. This last time the lady even told me that the previous person scammed me and that she won't do the same. But this time my installment went up by over a R100. Last time it was about +-R60. ***!? Here's the best part. I called vodacom first. After struggling with them they directed me to Rewardsco because Rewardsco is the cause and has everything on record and would able to help me. Someone reassured me that they would look into it. I had two complaint cases opened for investigstion into the last two upgrades. So they can listen to the promises that was made to me and the very specific questions I asked and the lies that was answered back. I was promised feedback within the next three or so days. Received an sms two days later saying I will receive feedback within two days. It's been more than two weeks now after that sms. In the meantime I'm about to pay almost R200 more now than I should because of all the past false promises. This company lies and steals and then puts on a friendly face of reassurance, but it's a scam. Very unethical. Everything is on record. And I have a case number with me. Rewardco, Contact me and fix it.
4 replies
43 months ago
Takealot spoiled my wife's birthday surprise :-(
I ordered an expensive item meant as birthday gift for my wife's 30th. When I ordered I asked to put a birthday message on the packaged box. I was very angry this morning when my order arrived not in a covered box, spoiling the surprised when my wife received the order well I was still asleep!!! What the hell. Further more there was a yellow sticker over the birthday message. Be better Takealot!!
0 replies
57 months ago
CMC are scammers. Don't even bother with them.
CMC are scammers. Don't even bother with them or listen to their sales people. They are liars. Such a disappointing experience. They are very happy to take my money but not give anything back in return. I took out the scratches and dents policy after a sales person convinced me with a bunch of nonsense talk. Convincing lies. I made two claims recently. Scratches on both sides of my car after minor s****ing accidents. The first claim didn't go through after I went through all the trouble of getting two quotations. The reasons being that it exceeded 15cm over two parts of the car. The sales person described the fixing of this completely differently. So I was understandable agitated by this. But decided to just let it go. The second claim was for the other side of the car with a scratch on the bumper not exceeding 15cm. I took a photo as proof of this with a meassuring tape next to the scratch. It was around 14.5cm in length. I sent this to CMC twice. They responded by rejecting the claim because on a seperate part of the bumper there is a plastic panel that it seperate from the main bumper which also had a scratch on it. So in CMC's view in total the scratch exceeds 15 cm. This is absolute nonsense because the plastic part is a seperate part of the bumper and can get handled seperately according to the panel beater quotations. I don't even want the plastic part fixed because it doesn't bother me at all. It's normal black plastic that is bound to get scratches on it anyway because it is at the bottom area of the car exterior. I only need the main part to be fixed which cost below R5000 and only requires some minor fixing and a small paint job. NOT a replacement. Absolute bull. Again, I blame this on the sales person who gave me wrong information. I told this to one of the customer care people. Their response was 'Yes the sales people don't know our processes and give out false information in order to make sales. You shouldn't listen to them.' When I asked if there is anything I can do about it I was told to take it up with head office which is another way of saying 'tough luck'. Something I would also like to mention is how terrible Sipho Tivane is at his job. He is the person who told me my claims were declined. Robot responses. No listening skills. Terrible manner. Not helpful at all. Short answers on questions that didn't even address my questions. He treated me not as a paying client but as someone wasting their time. When I called customer service to get someone else to communicate with I told the new claims lady that I don't want to deal with Sipho Tivane. She said that Sipho Tivane is her supervisor. My word. The funny thing is here on Hello Peter other people have also talked about the bad experience they had with talking to mr. Tivane. I think after talking with him I was sure that CMC is a scam. So yeah, people, I hope you find this helpful. Don't bother with them. You won't get much out. I'm canceling my subscription first chance I get.
1 reply
58 months ago
Can't access my online banking, again.
I'm so fed up with Absa. A few weeks ago I left a message here on Hello Peter because I couldn't open the Absa app on my new phone due to changes Absa made to their system. So someone phoned me and "sorted out" the problem. Only for me to find now that I can't even log into my online banking on my old phone, new phone, or even on my computer. So now I can't even make urgent end of the month payments. What the hell Absa! Sort this out please. I don't have time during work hours to go to the bank.
1 reply
59 months ago
Absa app not linking to new phone
I moved to a new phone and when trying to get the Absa app to use it only gives the option to fill in my ID, do a biometric face scan and then fill in the bank account details. I did all of the above about 5 times correctly but it still doesn't want to work. It ends up telling me it failed and that I should use my ID to link my device. There is no troubleshoot option. There's no option for customer service help. Terrible app service. How can I get it to work? I see a lot of other people have the same problem.
1 reply
72 months ago
CDD couriers - How not to run a business
CCD couriers. Here we are again. It's that time again. Time for delivery of my FNB credit card. So as expected the delivery is already almost a month overdue because FNB is STILL using CCD couriers. The most worthless delivery service to ever exist. This is the third time. I'm seriously over this. I don't trust this company with my credit card. And I don't know why FNB is still using this service. I actually need to use this card because my last one has expired. Card was meant to be delivered at my home on 25 June. In the hour before delivery they said the guy's car had broke down. Which I didn't believe because in 2017 and also the time before that they actually used similar excuses. So I rather asked them to deliver the card to my local FNB branch so its easier for them to find. Was at the bank last week. Still no delivery. No notification. No email. No phone call. No sms... Useless. Terrible service. I blame FNB for this. I expected more from you. I wrote an angry review about 5 times longer than this one in 2017 and finally received my order after that. Similar complaints. I'm just not in the mood to write it all again. Terrible terrible service.
1 reply
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